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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,997 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,997 reviews

March 23, 2023

When I come to Cumberland Toyota I know I can be sure my car will get the service it needs. More

by Angelmist1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your kind review of Cumberland Toyota. We're so glad to hear that you trust us with your vehicle, and we'll strive to continue providing the highest quality service you deserve for years to come! We appreciate you taking the time to give us such a positive review, and are honored by your feedback.

March 23, 2023

We recently purchased a RAV4 Hybrid at Cumberland Toyota. The Customer Consultant that handled the sale, Christy Herd, was awesome! She was professional and knowledgeable, and patiently listened to what we More

by Tony and Linda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words, Tony and Linda! It's wonderful to hear that Christy provided you with the kind of make-or-break customer experience. We pride ourselves on the quality of our service here at Cumberland Toyota, and it is great when our effort is rewarded with a happy customer. We do hope you're enjoying your new RAV4 Hybrid, and should there be anything else we can do for you, please don't hesitate to reach out. Happy driving!

March 22, 2023

All employees are very courteous & eager to assist with any issues you be be experiencing. More

by Frankie Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree, Joby Allen
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your kind feedback about Cumberland Toyota! We really appreciate it when our customers share their positive experience with others. Our team truly strives to make customer service a top priority. We are delighted to know you were impressed with the courtesy and helpfulness of our staff. Thank you again for your review and we look forward to serving you again soon!

March 22, 2023

Been doing business with CT for many years. Always happy with the service and facility. More

by ROB.REAB
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words and loyal patronage, we truly appreciate it! We strive to not just live up to what our customers expect, but provide them with an exceptional experience each and every visit, whether they are purchasing or servicing their vehicle. We understand that the choice is yours when it comes to where you take your business and we thank you for choosing Cumberland Toyota all these years. If there's ever anything we can do to give you an even better experience please let us know!

March 22, 2023

Very friendly and very easy to deal with. They got me in and out in a timely manner. I won’t take my Toyota to anyone else. More

by jeremywarren.music
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham, Hollie Crabtree
Report | Print
Mar 22, 2023 -

jeremywarren.music responded

Great dealership!

March 22, 2023

I've had nothing but excellent service from Cumberland Toyota in the 2 years I've been coming here. The staff are always kind and the service keeps me coming back!! More

by A Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Hollie Crabtree
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your excellent review of Cumberland Toyota! Our staff always strives to provide the best possible service and we are glad that our efforts have been appreciated. Your loyalty means so much to us and it is a privilege to provide you with consistent and welcoming service. We value your feedback and look forward to seeing you again in the future!

March 22, 2023

It was easy too get in and the service was great. The staff where very polite More

by JGREENWOOD626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Jenny Furton
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your great review of Cumberland Toyota! We are very pleased to hear that your experience was enjoyable and that our staff was accommodating. We strive to make every visit as convenient and pleasant as possible. Your feedback helps us determine what we’re doing right, and also gives us areas to improve upon in the future. Please come visit us again soon!

Apr 05, 2023 -

JGREENWOOD626 responded

It was great service quick and easy. The staff was very nice and showed great care .

March 22, 2023

First time poor service. Poor communication by lady at the counter . Over charge on services. I am a 20 year customer of this facility . Sad part i now have no trust ! No in More

by LeecarrRhia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hollie Crabtree
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to provide us with feedback, and for your loyalty as a customer of Cumberland Toyota. We apologize if you were made to feel unwelcome, or that our communication was subpar. We also want to apologize that you experienced any overcharging on services. We promise that we will always do our best to provide accurate information and transparency in what services we can provide for your vehicle, at a price our customers are comfortable with. Our team is here to help make maintaining your vehicle stress-free and easy, and we take all customer feedback seriously so that we can continue building strong relationships with each of our customers. We hope that in the future, you will be comfortable giving us another chance and considering Cumberland Toyota for your car's services. If there's anything more we can do in the meantime, please don't hesitate to contact us directly. Thank you again for letting us know about your experiences.

March 22, 2023

They were all very friendly and kept you updated with your vehicle during maintenance was going on More

by Crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with us at Cumberland Toyota! We're thrilled to learn that our team was helpful throughout your visits and kept you updated on what was going on with your vehicle. We value your feedback and strive to offer personalized customer service with each visit. We work hard every day to ensure that each of our customers is fully satisfied, and we hope you’ll come back and see us again soon!

March 22, 2023

People are amazing and very helpful! I had a great experience and i wouldn’t change it. More

by SSSABRINAMARIEEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Wacker
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave a review about your experience at Cumberland Toyota! We are delighted that you had such a great one. Our team is committed to providing excellent service, so it was wonderful to learn that our people were able to meet and exceed your expectations. We look forward to seeing you again soon!

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