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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,997 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,997 reviews

August 17, 2023

Very good service and fast. Employees are nice and friendly and very helpful! A pleasant visit. More

by BETTYSTRONG45
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words, as well as for your visit to Cumberland Toyota! It's our pleasure to provide friendly and helpful service to every guest; we're glad we could make your visit a pleasant one. We take pride in striving to give each of our guests the best experience possible. We hope to see you again soon!

August 17, 2023

Everyone was very helpful. My wait time was less than an hour with my appointment. Will be going back again. More

by javolpe1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier, Jenny Furton
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

Thank you for reviewing your experience with Cumberland Toyota! We are so pleased that our team was able to assist you quickly and with helpfulness. We strive to provide the best possible service and it's very rewarding to see that we could meet your expectations. We welcome you back anytime and hope you have a great week!

August 17, 2023

Communication was terrible. I was given a direct number and left multiple messages but never a call back. No descriptions as to diagnosis of my vehicle, or explanations as to wh More

by taylorcrew9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Melton
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience at Cumberland Toyota. We value your feedback and take all reviews from our customers seriously. We want every customer to be satisfied with their service experience, and it seems like on this visit something went awry. With regards to communication, we apologize that you did not receive a response as quickly as warranted or expected. We strive for excellent customer service and will use this as an opportunity to learn and improve our processes going forward. We are here to make sure each of our customers get the fullest explanation possible whenever they bring in their vehicle for service. Please reach out to us directly so that we can answer any questions you have regarding your recent visit. Thank you again for bringing this matter to our attention; we sincerely appreciate it.

August 17, 2023

I think they are the best in town very professional and courteous and Roberta Love is awesome!! More

by PATRICKMCKINLEY28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Brandon Davidson, Jenny Furton
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

Thank you for your great review of Cumberland Toyota! We are so pleased to hear that you had such a positive experience with us. We strive to make every customer's experience the best it can be, and we're delighted to hear that from you! It is always a pleasure to receive praise for our entire team, and especially Roberta Love. We will be sure to share your kind compliments with her and all the staff at Cumberland Toyota. We look forward to working with you again soon!

August 16, 2023

Always been very pleased and satisfied with the employees and the service that I have received More

by PHYLLISUCOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

Thank you for your kind review and choosing Cumberland Toyota! We are grateful for the trust you have shown in us. Our team works hard to ensure each customer has an exemplary experience, focused on unwavering quality and outstanding service from beginning to end. We appreciate your honest feedback as it helps us continue our mission of making sure every customer is satisfied. We hope that we can be a one-stop-shop for all of your vehicle needs. Thank you again for taking the time to leave this positive review and we look forward to seeing you at Cumberland Toyota soon!

August 16, 2023

Cumberland Toyota has been very easy to work with because they have appointments available to fit my schedule. More

by deatsdj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

Thank you for your kind words and 5-star rating. We are so pleased to hear that we could make it easy for you to get an appointment that fit your schedule in our service department. Our team takes great pride in helping our customers get the best car care experience possible. It's feedback like yours that encourages us to keep up the good work, and we look forward to being of service to you in the future as well!

August 16, 2023

Service department is always superb ! Very professional service . I had 2 vehicles serviced @ same time and it was so fast . Thanks Cumberland Toyota service ! More

by SHANECOBB19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

Thank you for your wonderful feedback about your experience in the service department at Cumberland Toyota! We are so pleased to hear that you had two vehicles serviced at the same time and that it was a quick and professional experience. Our employees take great pride in ensuring excellent customer service and we value your loyalty. Thank you again for taking the time to leave us a review. We look forward to being of assistance on your next visit.

August 15, 2023

Have been having my vehicle serviced at this location since purchased it in 2020. Always excellent service until this last visit. Felt like my business was not appreciated and I was bothering everyone to More

by CBRADPRICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

Thank you for your review and for being a valued customer of Cumberland Toyota! We always strive to provide our customers with excellent service and we apologize if that wasn't the case during your last visit. It's important to us that everyone feels welcome and appreciated here - we are sorry that didn't happen on this occasion. We value your business and seek out any opportunity to make your experience as pleasant as possible, so please don’t hesitate to reach out with any questions or concerns about future visits. We hope that you will continue to choose Cumberland Toyota and look forward to welcoming you back in the future!

August 15, 2023

You did a great job on my truck I will be coming back to you all More

by POLLETTLAVERN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

Thank you for your kind words and five star rating, we are thrilled to read that you received fantastic service at Cumberland Toyota. We understand the importance of providing quality care and we strive to ensure all of our customers leave feeling satisfied. We appreciate your loyalty to us and we look forward to seeing you on your next visit!

August 14, 2023

Great service did not have to wait to long. Coffee while waiting friendly people.I will be back again More

by WINDYSPIRIT1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Report | Print
Aug 19, 2023 -

Cumberland Toyota responded

Thank you for your five star review of our service department here at Cumberland Toyota. We're delighted that you had a pleasant visit, and particularly appreciate the kind words about our team as well as the complimentary coffee while waiting. If there is anything further we can do to make your visit even more enjoyable in the future, please let us know. We look forward to seeing you again soon!

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