Cumberland Toyota

Very friendly and very easy to deal with. They got me in and out in a timely manner. I won’t take my Toyota to anyone else. They got me in and out in a timely manner. I won’t take my Toyota to anyone else. More

I've had nothing but excellent service from Cumberland Toyota in the 2 years I've been coming here. The staff are always kind and the service keeps me coming back!! Toyota in the 2 years I've been coming here. The staff are always kind and the service keeps me coming back!! More

It was easy too get in and the service was great. The staff where very polite The staff where very polite More

Rating lower do to it taking several days of calling to get an appointment. Phone just rang but nobody answered. Once I FINALLY got ahold of someone the rest went well. get an appointment. Phone just rang but nobody answered. Once I FINALLY got ahold of someone the rest went well. More

Service was prompt, stage was friendly, facility was clean, price was fair, needed future maintenance was communicated to me. clean, price was fair, needed future maintenance was communicated to me. More

I was disappointed as I already filled out a survey but I was upset that after I made it clear to the service dept lady that my vehicle was only there to get an oil change and not to touch my tires etc. I h was upset that after I made it clear to the service dept lady that my vehicle was only there to get an oil change and not to touch my tires etc. I had just left Firestone having my tires rotated and balanced not to mention having my front end alighnment done as I have lifetime on those services with Firestone. Well when the guy came and told me my vehicle was ready and the total was approximately $102. I immediately asked why he said well the oil change was like $63 and the other charge was for your tire rotation. I told him I didn’t order tire rotation nor was I paying for something I just left Firestone from them doing so he took the Difference off my bill. Now I am left with wondering if they just reversed what Firestone just did not 15 minutes earlier. Then they wrote my next oil change is due at 5000 miles which it should be at 10000 miles as I have synthetic oil ordered to be put in?? So I doubt I will hear back from this but here’s hoping you owe me a free oil change next time or a tire replacement if your people screwed this up! More

I came for an oil change and tire rotation. It took three hours. Coming from a very sophisticated dealership in Lake Charles, LA, and also having experience with Audi dealerships, this deal It took three hours. Coming from a very sophisticated dealership in Lake Charles, LA, and also having experience with Audi dealerships, this dealership seems very backward. Nothing is in digital form. When I arrived, no one met me in the bay. Rather, I had to go find someone. When I did, they asked what I was there for and wrote it on a post it note while spelling my name wrong. The service advisor seemed almost bothered that I was there. Because of the real lack of customer facing competence, it leaves me to wonder about the level of competence of the actual techs. This dealership could learn a lot from Phillip Tarver in Lake Charles, LA. I’m pretty sure I would not have anything serious done at this dealership. More

Cumberland toyota’s website first attracted us to the dealership. It was easy to navigate, and we immediately found the car we were looking for, a 2023 Toyota Camry SE. The car appeared to have all of th dealership. It was easy to navigate, and we immediately found the car we were looking for, a 2023 Toyota Camry SE. The car appeared to have all of the options we needed. The sales representative Brandon Wacker was extremely helpful, knowledgeable, and honest. There was no haggling or dealership posturing. The purchase of the car was easy and there were no surprises. I had made a list of the options that I really wanted on a car, including a heated steering wheel, Smart key, and Blindspot monitors, among other things. This Camry had every item on my list. It was the easiest car purchase I have ever made. Brandon spent a long time acquainting me with all of the features of the new Camry, including Apple car play, I would recommend Cumberland Toyota to friends and family. More

I have always received great service at Cumberland Toyota. I have no complaints with my experience. Toyota. I have no complaints with my experience. More

Love the staff. Always so nice and explain everything clearly. The wait time is the only down side. Always so nice and explain everything clearly. The wait time is the only down side. More