Cumberland Toyota

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We are thrilled with your terrific 5-star rating and all the kind words about our staff, facility and pricing. Your positive feedback is incredibly gratifying and a tangible sign that our efforts to provide excellent service are paying off. We will make sure to share your feedback with our entire team - they will be delighted to hear that their efforts are making such an impact on our customers! We invite you again should you require any more assistance in the future, as we strive to make every customer a satisfied one. Many thanks again for your wonderful review.

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota, we appreciate your feedback. We apologize that our service department did not understand your request regarding tire rotation and that this led to a confusing experience. We take commitment to quality very seriously and are grateful for the opportunity to provide outstanding experiences. We truly value your business, and want to ensure satisfaction. Our goal is to exceed expectations each time you visit our dealership, so we're glad that this situation was resolved to your liking. It would be a pleasure if you gave us another opportunity in the future. Please feel free to reach out directly with any ideas or concerns you may have!

Cumberland Toyota responded

Thank you for the wonderful review. We are truly thankful that you continue to choose Cumberland Toyota. Our team works hard to provide nothing but excellent customer service and quality products, so we are glad your experience was positive. We appreciate your feedback and look forward to serving you in the future as well. Thank you again!

Cumberland Toyota responded

Thank you so much for your kind words about the staff at Cumberland Toyota. We are always striving to provide a positive customer experience and your feedback confirms our efforts. That being said, we understand that wait times can be frustrating. At Cumberland Toyota, we make every effort to ensure that all customers are attended to in a timely manner. We strive to use the highest quality parts and service that ensures exceptional results as quickly as possible. We appreciate your review and thank you for giving us the opportunity to serve you. Please let us know if there is anything else we can do to improve your experience.

Cumberland Toyota responded

Thank you so much for taking the time to review your experience with us, we really appreciate your feedback. We’re sorry to hear that the service advisor seemed almost bothered that you were there and that nobody met you in the bay. This is not how we attempt to represent our dealership and it is our policy to have someone meet every customer at their bay. We’ll be sure to emphasize this expectation again with our team. We understand that our digital documentation may be far behind what you experienced at a more sophisticated dealership, and we are committed to finding ways to make these processes faster and more efficient. However, rest assured we take pride in the quality of workmanship each of our certified technicians deliver, so when bringing your vehicle in for a repair please be confident that you will receive reliable workmanship from an experienced technician. We thank you again for sharing this feedback with us. We very much value honest customer reviews as they help us ensure we’re providing the best service possible.

Cumberland Toyota responded

Thank you for your wonderful review of Cumberland Toyota, Kristen! It means so much to us that our website led you to find the ideal car for you and also gave you such a great experience in the dealership. We are incredibly grateful for your kind words about our sales representative Brandon. We strive to provide each customer with exceptional service and honest advice here at Cumberland Toyota, so it's fantastic to hear that we achieved this goal for you. Thank you again for mentioning all the features of the Camry that made it perfect for your needs - we look forward to having you back soon!

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota! We appreciate you taking the time to share your 5-star review with us. We take tremendous pride in our level of customer service, low wait times, and competitive pricing. It's great to hear customers are happy with their experience here at Cumberland Toyota! We look forward to helping out with any future car needs you may require. Thank you again for your kind words and we hope to see you again soon!

Cumberland Toyota responded

Thank you so much for the lovely review on your experiences at Cumberland Toyota, we really appreciate hearing how our team provided friendly and efficient service to you during your visit. We strive to provide our customers with the best auto care experience possible. We value your business and are thrilled that we could meet your needs! Thank you again for taking the time to leave us this review and we look forward to welcoming you back soon.

Cumberland Toyota responded

Thank you for taking the time to provide us with your feedback from your recent visit to Cumberland Toyota. We're glad to hear that you had a great experience with our Sales Consultant, Christy Herd, and that your daughter is enjoying her new Toyota CHR. We understand why it can be frustrating when customers are interested in paying cash but we appreciate your understanding of why sometimes this isn't an option. Rest assured that we prioritize what's best for our customers when it comes to selecting payment methods and often cash is not the most cost effective way to purchase. Thank you again for stopping by and please don’t hesitate to contact us with any questions or concerns you may have in the future.

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota, we're thrilled to hear that you had a great experience! We understand the importance of communication and strive to ensure our customers are well-informed throughout their service. We take pride in providing excellent service to all of our valued customers, falling short is simply not an option for us. It's great to know that your vehicle repairs were worry-free and that the team was able to meet your needs. We appreciate your recommendation and look forward to welcoming you back if you ever need assistance again in the future!