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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,000 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,000 reviews

March 18, 2023

The customer service was great! Awesome prices and low wait times. I rate this place 5 out of 5 stars!! Good job Cumberland Toyota! More

by MrsMarks4315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota! We appreciate you taking the time to share your 5-star review with us. We take tremendous pride in our level of customer service, low wait times, and competitive pricing. It's great to hear customers are happy with their experience here at Cumberland Toyota! We look forward to helping out with any future car needs you may require. Thank you again for your kind words and we hope to see you again soon!

March 18, 2023

Always friendly & courteous, very efficient n all that needs to be done to the car More

by BARBERAMEIERS
Recommend Dealer
Yes
Employees Worked With
I do not know who worked on the car my husband took it this time
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you so much for the lovely review on your experiences at Cumberland Toyota, we really appreciate hearing how our team provided friendly and efficient service to you during your visit. We strive to provide our customers with the best auto care experience possible. We value your business and are thrilled that we could meet your needs! Thank you again for taking the time to leave us this review and we look forward to welcoming you back soon.

March 18, 2023

Had a great experience purchasing a Toyota chr for my daughter. My sales person was Christy Herd she was very helpful. The only problem I had with the dealership was I was wanting to pay cash, but they More

by Wd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to provide us with your feedback from your recent visit to Cumberland Toyota. We're glad to hear that you had a great experience with our Sales Consultant, Christy Herd, and that your daughter is enjoying her new Toyota CHR. We understand why it can be frustrating when customers are interested in paying cash but we appreciate your understanding of why sometimes this isn't an option. Rest assured that we prioritize what's best for our customers when it comes to selecting payment methods and often cash is not the most cost effective way to purchase. Thank you again for stopping by and please don’t hesitate to contact us with any questions or concerns you may have in the future.

March 18, 2023

Everyone polite and awesome with communication on vehicle. No complaints from me. Service here is the best in town More

by cminnear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota, we're thrilled to hear that you had a great experience! We understand the importance of communication and strive to ensure our customers are well-informed throughout their service. We take pride in providing excellent service to all of our valued customers, falling short is simply not an option for us. It's great to know that your vehicle repairs were worry-free and that the team was able to meet your needs. We appreciate your recommendation and look forward to welcoming you back if you ever need assistance again in the future!

March 18, 2023

They were helpful and nice to work with. would recommend them to other people that are getting readyto buy a car. More

by wandabrock
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson, Lexi Buckler
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your positive review of your experience with Cumberland Toyota! We're thrilled to hear that our team was helpful and made your car buying process a pleasant one. We strive to provide everyone who visits our dealership with a friendly, hassle-free experience and it's great to know that we achieved that for you. We appreciate your recommendation and hope you enjoy driving your new vehicle!

March 18, 2023

Quick and efficient service. Very friendly customer support team. Would recommend a 10 out of a 10!! More

by JENWALK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your wonderful review of Cumberland Toyota. We believe in providing honest and efficient customer service, so it's rewarding to hear that we delivered that for you. Our team takes great pride in their work and truly appreciated hearing your positive feedback. We’re thrilled that you would give us a 10 out of 10 rating and have shared your sentiments with our entire team. Your recommendation will tell others why Cumberland Toyota is the place to go when they need automotive service. On behalf of everyone at Cumberland Toyota, thank you again for taking the time to leave a review. We look forward to welcoming you back soon!

March 18, 2023

I’ve been taking my Toyotas to Cumberland for service since 2011. The job has been done correctly and efficiently every time. More

by GREGW919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for the five-star rating and warm words. We take pride in providing exceptional customer service to make each visit satisfying and stress-free. It's entirely gratifying to hear that we've maintained that quality throughout your experience with us since 2011. We look forward to seeing you again soon!

March 18, 2023

I always get good service and trust the work that is done to my vehicles. More

by CKMCFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your trust and loyalty when it comes to servicing your vehicle with us at Cumberland Toyota! We are committed to providing the best service possible with dedicated, friendly staff that demonstrate a commitment to transparency. We appreciate your kind words and strive each day to deliver quality service. Thank you for being a customer of Cumberland Toyota!

March 15, 2023

Quick service and pleasant waiting area. Would recommend to anyone to go there for all their needs. More

by Greenmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Mar 16, 2023 -

Cumberland Toyota responded

Thank you for your glowing review of Cumberland Toyota! We are extremely pleased that you took the time to share your kind words about our quick service and pleasant waiting area. Knowing we provided a great customer experience makes it all the worth it! We highly appreciate your recommendation and hope that we can continue providing excellent service to all of our valued customers. Thank you for choosing Cumberland Toyota for all of your automotive needs!

March 15, 2023

Friendly, efficient service and answered all my questions, I’ll continue to use their service department! More

by BLAINE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Mar 16, 2023 -

Cumberland Toyota responded

Thank you for reviewing your experience at Cumberland Toyota! We're thrilled to hear that you found our services to be quick, reliable and welcoming. We provide exceptional customer service from the moment you visit our showroom or service bays to explain what we offer and make sure your vehicle is safely serviced. We take great pride in providing a high-quality service for all of our customers and it's wonderful to know that you'd recommend us to others. It means so much to us when customers like yourself provide us with thoughtful feedback. Thanks again!

Mar 16, 2023 -

BLAINE10 responded

You’re welcome!

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