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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,996 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,996 reviews

March 18, 2023

They were helpful and nice to work with. would recommend them to other people that are getting readyto buy a car. More

by wandabrock
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson, Lexi Buckler
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your positive review of your experience with Cumberland Toyota! We're thrilled to hear that our team was helpful and made your car buying process a pleasant one. We strive to provide everyone who visits our dealership with a friendly, hassle-free experience and it's great to know that we achieved that for you. We appreciate your recommendation and hope you enjoy driving your new vehicle!

March 18, 2023

Quick and efficient service. Very friendly customer support team. Would recommend a 10 out of a 10!! More

by JENWALK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your wonderful review of Cumberland Toyota. We believe in providing honest and efficient customer service, so it's rewarding to hear that we delivered that for you. Our team takes great pride in their work and truly appreciated hearing your positive feedback. We’re thrilled that you would give us a 10 out of 10 rating and have shared your sentiments with our entire team. Your recommendation will tell others why Cumberland Toyota is the place to go when they need automotive service. On behalf of everyone at Cumberland Toyota, thank you again for taking the time to leave a review. We look forward to welcoming you back soon!

March 18, 2023

I’ve been taking my Toyotas to Cumberland for service since 2011. The job has been done correctly and efficiently every time. More

by GREGW919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for the five-star rating and warm words. We take pride in providing exceptional customer service to make each visit satisfying and stress-free. It's entirely gratifying to hear that we've maintained that quality throughout your experience with us since 2011. We look forward to seeing you again soon!

March 18, 2023

I always get good service and trust the work that is done to my vehicles. More

by CKMCFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your trust and loyalty when it comes to servicing your vehicle with us at Cumberland Toyota! We are committed to providing the best service possible with dedicated, friendly staff that demonstrate a commitment to transparency. We appreciate your kind words and strive each day to deliver quality service. Thank you for being a customer of Cumberland Toyota!

March 15, 2023

Friendly, efficient service and answered all my questions, I’ll continue to use their service department! More

by BLAINE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Mar 16, 2023 -

Cumberland Toyota responded

Thank you for reviewing your experience at Cumberland Toyota! We're thrilled to hear that you found our services to be quick, reliable and welcoming. We provide exceptional customer service from the moment you visit our showroom or service bays to explain what we offer and make sure your vehicle is safely serviced. We take great pride in providing a high-quality service for all of our customers and it's wonderful to know that you'd recommend us to others. It means so much to us when customers like yourself provide us with thoughtful feedback. Thanks again!

Mar 16, 2023 -

BLAINE10 responded

You’re welcome!

March 15, 2023

Quick service and pleasant waiting area. Would recommend to anyone to go there for all their needs. More

by Greenmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Mar 16, 2023 -

Cumberland Toyota responded

Thank you for your glowing review of Cumberland Toyota! We are extremely pleased that you took the time to share your kind words about our quick service and pleasant waiting area. Knowing we provided a great customer experience makes it all the worth it! We highly appreciate your recommendation and hope that we can continue providing excellent service to all of our valued customers. Thank you for choosing Cumberland Toyota for all of your automotive needs!

March 14, 2023

Always helpful and very polite. I feel confident of the work done there. Thanks alot More

by CANDWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Mar 16, 2023 -

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota, we truly appreciate it! We strive to provide top quality service and care to every person who walks through our doors, so we're glad that experience has been felt by you. Our team is here to ensure our customers are always taken care of, no matter their needs. We hope you keep enjoying all the benefits that come with being a Cumberland Toyota customer!

March 14, 2023

This is a great place to take your vehicle! They tell you what you need & get you in & out fast More

by Hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Mar 16, 2023 -

Cumberland Toyota responded

Thank you for sharing your experience with Cumberland Toyota, we are delighted to hear you had a great visit! We greatly appreciate your feedback and we understand that time is valuable - so we're glad to have provided a quick and easy experience. Our team takes pride in being able to diagnose any vehicle needs accurately and efficiently. We look forward to serving you again in the future if your vehicle ever needs assistance. Until then, thank you for entrusting us at Cumberland Toyota!

March 13, 2023

I like that I can bring my Lexus to Cookeville and get it serviced then I don't have to take it to Nashville. Erica has been very helpful. More

by JYGRISSOM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
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Mar 16, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We are delighted to hear that Erica was able to lend her expertise and help accommodate your Lexus needs. It’s always our pleasure to serve customers from Cookeville, and we strive to make sure every visit is convenient and hassle-free. We hope you'll come back if you need any more servicing for your Lexus or have any other needs. Please don't hesitate to reach out if there's anything else we can do for you in the meantime.

March 13, 2023

Knowledgeable, considerate and polite. Josh was very thorough, answered all questions and was helpful going through the features. More

by LEDFORD1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Corner, Josh Lawson
Report | Print
Mar 16, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words about Josh, we really appreciate hearing that he provided outstanding service. At Cumberland Toyota, customer service is our top priority and we will continue to strive for excellence each day. We are proud to have a team of professionals who go above and beyond for our customers like Josh did for you! We are delighted to hear that you felt informed and taken care of throughout your journey with us. Thank you so much for choosing Cumberland Toyota!

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