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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,000 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,000 reviews

March 14, 2023

This is a great place to take your vehicle! They tell you what you need & get you in & out fast More

by Hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Mar 16, 2023 -

Cumberland Toyota responded

Thank you for sharing your experience with Cumberland Toyota, we are delighted to hear you had a great visit! We greatly appreciate your feedback and we understand that time is valuable - so we're glad to have provided a quick and easy experience. Our team takes pride in being able to diagnose any vehicle needs accurately and efficiently. We look forward to serving you again in the future if your vehicle ever needs assistance. Until then, thank you for entrusting us at Cumberland Toyota!

March 14, 2023

Always helpful and very polite. I feel confident of the work done there. Thanks alot More

by CANDWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Mar 16, 2023 -

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota, we truly appreciate it! We strive to provide top quality service and care to every person who walks through our doors, so we're glad that experience has been felt by you. Our team is here to ensure our customers are always taken care of, no matter their needs. We hope you keep enjoying all the benefits that come with being a Cumberland Toyota customer!

March 13, 2023

I like that I can bring my Lexus to Cookeville and get it serviced then I don't have to take it to Nashville. Erica has been very helpful. More

by JYGRISSOM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
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Mar 16, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We are delighted to hear that Erica was able to lend her expertise and help accommodate your Lexus needs. It’s always our pleasure to serve customers from Cookeville, and we strive to make sure every visit is convenient and hassle-free. We hope you'll come back if you need any more servicing for your Lexus or have any other needs. Please don't hesitate to reach out if there's anything else we can do for you in the meantime.

March 13, 2023

Knowledgeable, considerate and polite. Josh was very thorough, answered all questions and was helpful going through the features. More

by LEDFORD1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Corner, Josh Lawson
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Mar 16, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words about Josh, we really appreciate hearing that he provided outstanding service. At Cumberland Toyota, customer service is our top priority and we will continue to strive for excellence each day. We are proud to have a team of professionals who go above and beyond for our customers like Josh did for you! We are delighted to hear that you felt informed and taken care of throughout your journey with us. Thank you so much for choosing Cumberland Toyota!

March 11, 2023

The service was thorough and done very promptly. Good communication with with Hollie. Thanks a bunch. More

by Joelsr
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for the five-star review and your kind words. It's great to see that your experience with Cumberland Toyota was worth recommending. We'll make sure to pass on your praise to Hollie, as we always strive toward satisfying customer service! Let us know if there’s ever anything else we can do in the future to make sure you have all the information you need. Have a wonderful day!

March 11, 2023

Excellent customer service - excellent service - friendly employees ! I am very satisfied always ! Clean service area ! Employees are always friendly More

by VMWALLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We strive to offer excellent customer service, a clean service area and friendly employees. We're thrilled that your visits with us have been satisfactory. We hope you continue coming back to rely on our team for all of your automotive needs. Thank you for your patronage!

March 11, 2023

All ways ready to help in anyway with appointments with oil change and check ups gets us in and on our way. More

by FAYE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson , Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. We are so pleased to know that our team could get you in and out of your appointment quickly and efficiently. Our goal is to always provide a positive experience for everyone who visits our dealership, and we're thrilled that we could help you get back on your way quickly. We appreciate your business and look forward to continuing to serve your vehicle needs in the future.

March 11, 2023

Customer service is great and service on my vehicle as well. I didn't have to wait long for my vehicle. The waiting area was nice and clean. More

by amandab200083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota, we deeply appreciate your kind words! We strive to make sure our customers receive friendly, professional service and it's wonderful to hear that your recent experience with us was excellent. We are thrilled to hear that you didn't have to wait long for your vehicle and that the waiting area was nice and clean. It's clear that you had a great experience with us- it's our goal that every customer leaves happy and satisfied. Thank you again for visiting us!

March 10, 2023

Franklin is very supportive and caring and goes above and beyond to help his customers. More

by stephanie.dahlberg0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We're so glad to hear that Franklin was able to provide you with excellent customer service and support. Here at Cumberland, our goal is to provide each customer with a delightful and stress-free vehicle shopping adventure, and we're delighted that Franklin was able to help in making this happen for you. Thank you for your kind words about him; I'll make sure he knows how much he is appreciated. If there's anything else we can do for you, please don't hesitate to reach out.

March 10, 2023

Excellent work. I wanted the car washed/waxed, which did not happen. Apparently there is a lack of communication internally. More

by RWAKINJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joby Allen
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your review, we appreciate all feedback. I understand that you wanted your vehicle washed and waxed as part of your servicing and apologize for the lack of clarity that caused this to not happen. We take our customer service very seriously and have expressed this concern internally to ensure better communication in the future. We're glad overall you were happy with the work performed and hope we get another chance to deliver a 5 star experience when you come back for your next service. Please don't hesitate to contact us if anything else arises related to your visit, we are gladly focused on going above and beyond customer expectations at all times.

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