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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,996 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,996 reviews

March 11, 2023

The service was thorough and done very promptly. Good communication with with Hollie. Thanks a bunch. More

by Joelsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for the five-star review and your kind words. It's great to see that your experience with Cumberland Toyota was worth recommending. We'll make sure to pass on your praise to Hollie, as we always strive toward satisfying customer service! Let us know if there’s ever anything else we can do in the future to make sure you have all the information you need. Have a wonderful day!

March 11, 2023

Excellent customer service - excellent service - friendly employees ! I am very satisfied always ! Clean service area ! Employees are always friendly More

by VMWALLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We strive to offer excellent customer service, a clean service area and friendly employees. We're thrilled that your visits with us have been satisfactory. We hope you continue coming back to rely on our team for all of your automotive needs. Thank you for your patronage!

March 11, 2023

All ways ready to help in anyway with appointments with oil change and check ups gets us in and on our way. More

by FAYE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson , Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. We are so pleased to know that our team could get you in and out of your appointment quickly and efficiently. Our goal is to always provide a positive experience for everyone who visits our dealership, and we're thrilled that we could help you get back on your way quickly. We appreciate your business and look forward to continuing to serve your vehicle needs in the future.

March 11, 2023

Customer service is great and service on my vehicle as well. I didn't have to wait long for my vehicle. The waiting area was nice and clean. More

by amandab200083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota, we deeply appreciate your kind words! We strive to make sure our customers receive friendly, professional service and it's wonderful to hear that your recent experience with us was excellent. We are thrilled to hear that you didn't have to wait long for your vehicle and that the waiting area was nice and clean. It's clear that you had a great experience with us- it's our goal that every customer leaves happy and satisfied. Thank you again for visiting us!

March 10, 2023

Very nice but the service manager was kinda difficult to deal with but he was a young boy his boss was a lot more practical. More

by NRA_BROWNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Joby Allen
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota. We appreciate your thoughtful feedback and are grateful you had a generally positive experience with us. We strive for our service to be top notch, so we apologize if you felt like the service manager was difficult to work with. Our team works hard to provide exemplary customer service to all of our clients, so this is not reflective of our desired approach or values. Rest assured that your comments will be passed along to the appropriate members of management for review and follow-up. Your patronage is truly valued, and we hope you will give us the chance to serve you again in the future.

March 10, 2023

Always great service when I come here. Best service department in the state of TN. :-) More

by BRANDON.DAVIDSON24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Josh Lawson, Brandon Davidson, Travis Fitzpatrick, Andy Claborn, Ronnie Bean, Christy Herd, Venessa Neal, Lexi Buckler, Joby Allen
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your positive review of Cumberland Toyota! We value your feedback, and we’re so glad that you felt represented by our service. Our technicians work hard to ensure that all customers have an easy and pleasant experience with us, and it’s great to hear that we achieved this for you. The team here is ecstatic to learn that you think we provide the best service department in the state of Tennessee - this is a huge honor! We look forward to serving you again in the future. Thank you for choosing Cumberland Toyota!

March 10, 2023

Franklin is very supportive and caring and goes above and beyond to help his customers. More

by stephanie.dahlberg0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We're so glad to hear that Franklin was able to provide you with excellent customer service and support. Here at Cumberland, our goal is to provide each customer with a delightful and stress-free vehicle shopping adventure, and we're delighted that Franklin was able to help in making this happen for you. Thank you for your kind words about him; I'll make sure he knows how much he is appreciated. If there's anything else we can do for you, please don't hesitate to reach out.

March 10, 2023

Excellent work. I wanted the car washed/waxed, which did not happen. Apparently there is a lack of communication internally. More

by RWAKINJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joby Allen
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your review, we appreciate all feedback. I understand that you wanted your vehicle washed and waxed as part of your servicing and apologize for the lack of clarity that caused this to not happen. We take our customer service very seriously and have expressed this concern internally to ensure better communication in the future. We're glad overall you were happy with the work performed and hope we get another chance to deliver a 5 star experience when you come back for your next service. Please don't hesitate to contact us if anything else arises related to your visit, we are gladly focused on going above and beyond customer expectations at all times.

March 10, 2023

Honest. Professional staff. Completed work in a timely manner. Would recommend them to everyone in the area. Will use them for all of our automotive needs. More

by Dawnemills8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Travis Fitzpatrick, Jenny Furton, Franklin Higgenbotham
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We are thrilled our team was able to meet your needs in a timely manner and provided you with honest, professional service. We pride ourselves on providing top quality customer service and it’s wonderful to hear that you would recommend us to everyone in the area. We are so glad we’re your go-to automative team, and look forward to serving you again in the future.

March 10, 2023

Customer friendly, smaller town service minded, willing to attend to helpful add-on requests efficient More

by EDVPHD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your kind review. We're delighted to hear that you had a pleasant experience with us at Cumberland Toyota, and we strive to provide customer friendly service that goes above and beyond every visit. It was great to be able to fulfill your helpful requests and we are honored by your kind words. We hope to see you again soon!

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