Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,000 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
Contact Dealership
View Awards

1540 Interstate Dr

Cookeville, TN

38501

Directions

By Type

Showing 3,000 reviews

March 10, 2023

Honest. Professional staff. Completed work in a timely manner. Would recommend them to everyone in the area. Will use them for all of our automotive needs. More

by Dawnemills8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham, Travis Fitzpatrick, Brandon Hall
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We are thrilled our team was able to meet your needs in a timely manner and provided you with honest, professional service. We pride ourselves on providing top quality customer service and it’s wonderful to hear that you would recommend us to everyone in the area. We are so glad we’re your go-to automative team, and look forward to serving you again in the future.

March 10, 2023

Customer friendly, smaller town service minded, willing to attend to helpful add-on requests efficient More

by EDVPHD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Travis Fitzpatrick
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your kind review. We're delighted to hear that you had a pleasant experience with us at Cumberland Toyota, and we strive to provide customer friendly service that goes above and beyond every visit. It was great to be able to fulfill your helpful requests and we are honored by your kind words. We hope to see you again soon!

March 10, 2023

Very nice but the service manager was kinda difficult to deal with but he was a young boy his boss was a lot more practical. More

by NRA_BROWNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Joby Allen
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota. We appreciate your thoughtful feedback and are grateful you had a generally positive experience with us. We strive for our service to be top notch, so we apologize if you felt like the service manager was difficult to work with. Our team works hard to provide exemplary customer service to all of our clients, so this is not reflective of our desired approach or values. Rest assured that your comments will be passed along to the appropriate members of management for review and follow-up. Your patronage is truly valued, and we hope you will give us the chance to serve you again in the future.

March 10, 2023

Always great service when I come here. Best service department in the state of TN. :-) More

by BRANDON.DAVIDSON24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean, Joby Allen, Lexi Buckler, Venessa Neal, Christy Herd, Andy Claborn, Travis Fitzpatrick, Brandon Davidson, Josh Lawson, Roberta Love
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your positive review of Cumberland Toyota! We value your feedback, and we’re so glad that you felt represented by our service. Our technicians work hard to ensure that all customers have an easy and pleasant experience with us, and it’s great to hear that we achieved this for you. The team here is ecstatic to learn that you think we provide the best service department in the state of Tennessee - this is a huge honor! We look forward to serving you again in the future. Thank you for choosing Cumberland Toyota!

March 10, 2023

Very pleasant people and capable in their jobs. The lobby was very clean. I was very satisfied with everything. More

by bnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Travis Fitzpatrick
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your review, we appreciate it! We strive to ensure that each of our customers has a pleasant experience from the moment they step foot on our showroom floor. We are very pleased to hear our efforts were successful and that you had such a positive interaction with our staff and enjoyed the cleanliness of the lobby. We hope you will come back to Cumberland Toyota for any of your future vehicle needs. Please do not hesitate to reach out if there is anything else we can do for you in the meantime!

March 09, 2023

Love it. But last service as not good as I am used to. I was quoted a battery post clean job for $30, which is standard. I was charged over $80. They wanted m More

by Lisa Burgess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. I don't know
Report | Print
Mar 10, 2023 -

Lisa Burgess responded

I do not do public postings. Please delete. I had already discussed with the dealership which is my preference.

March 09, 2023

Professional, efficient, knowledgeable, and friendly. I have used them for almost 3 years and no bad experiences. More

by LYNETTE.PRITCHETT Evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham, Travis Fitzpatrick
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words, we really appreciate it! We strive to provide top-notch service that is both friendly and efficient - it sounds like we've accomplished that. It's such a pleasure to have you as part of our family for the past three years. Here at Cumberland Toyota, we value customer satisfaction above all else; if there's anything else we can do to make your experience even better, please don't hesitate to let us know. We pride ourselves on our superior customer service and want every single one of our customers to leave feeling completely satisfied with their purchase or service. Thank you for choosing us!

Mar 20, 2023 -

LYNETTE.PRITCHETT Evans responded

I will continue to be a Cumberland Toyota customer! I have never been let down with purchases or service!

March 08, 2023

Fantastic service . Prompt and quality work.. waiting time is always at a minimum.. professional people. More

by Bill R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham, Hollie Crabtree, David Gist
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you so much for your review of Cumberland Toyota! We strive to provide our customers with the best service possible, and we're thrilled to hear that you experienced this first hand. It's wonderful to hear that the team at Cumberland Toyota provided professional and timely service during your visit! We truly appreciate your positive feedback and are glad that you left feeling satisfied. We look forward to welcoming you back in the future.

March 08, 2023

Clean, quick, cheap, friendly, professional. I'll be back to buy a new vehicle when this one is time to retire. More

by DVPAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your kind words, and for choosing Cumberland Toyota as your vehicle service provider! We're thrilled that you had a positive experience with us. It's always encouraging to know when our hard work pays off. We take pride in offering quality, affordable prices and great customer service, so we are elated to hear that you will be returning to us when it's time for your next vehicle. We look forward to helping you – until then, drive safely!

March 08, 2023

Amazing and super great to work with! Also friendly and Informative! I enjoy using this center greatly for oil changes. More

by salaemccall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham, Ryan Corner
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us such a wonderful review. We are so pleased that Cumberland Toyota was able to meet your car service needs and that you had an enjoyable experience here! We pride ourselves on being friendly, informative and providing top-notch service, which we are thrilled to see was your experience. Thank you for showing confidence in our services and recommending us as a great place to take care of oil changes - little touches like these make us proud of the work we do. We look forward to seeing you back at our dealership again soon!

1
...
52
53
54
...
300