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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,996 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,996 reviews

March 10, 2023

Very pleasant people and capable in their jobs. The lobby was very clean. I was very satisfied with everything. More

by bnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your review, we appreciate it! We strive to ensure that each of our customers has a pleasant experience from the moment they step foot on our showroom floor. We are very pleased to hear our efforts were successful and that you had such a positive interaction with our staff and enjoyed the cleanliness of the lobby. We hope you will come back to Cumberland Toyota for any of your future vehicle needs. Please do not hesitate to reach out if there is anything else we can do for you in the meantime!

March 09, 2023

Love it. But last service as not good as I am used to. I was quoted a battery post clean job for $30, which is standard. I was charged over $80. They wanted m More

by Lisa Burgess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. I don't know
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Mar 10, 2023 -

Lisa Burgess responded

I do not do public postings. Please delete. I had already discussed with the dealership which is my preference.

March 09, 2023

Professional, efficient, knowledgeable, and friendly. I have used them for almost 3 years and no bad experiences. More

by LYNETTE.PRITCHETT Evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Franklin Higgenbotham
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words, we really appreciate it! We strive to provide top-notch service that is both friendly and efficient - it sounds like we've accomplished that. It's such a pleasure to have you as part of our family for the past three years. Here at Cumberland Toyota, we value customer satisfaction above all else; if there's anything else we can do to make your experience even better, please don't hesitate to let us know. We pride ourselves on our superior customer service and want every single one of our customers to leave feeling completely satisfied with their purchase or service. Thank you for choosing us!

Mar 20, 2023 -

LYNETTE.PRITCHETT Evans responded

I will continue to be a Cumberland Toyota customer! I have never been let down with purchases or service!

March 08, 2023

Fantastic service . Prompt and quality work.. waiting time is always at a minimum.. professional people. More

by Bill R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gist, Franklin Higgenbotham, Hollie Crabtree
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you so much for your review of Cumberland Toyota! We strive to provide our customers with the best service possible, and we're thrilled to hear that you experienced this first hand. It's wonderful to hear that the team at Cumberland Toyota provided professional and timely service during your visit! We truly appreciate your positive feedback and are glad that you left feeling satisfied. We look forward to welcoming you back in the future.

March 08, 2023

Clean, quick, cheap, friendly, professional. I'll be back to buy a new vehicle when this one is time to retire. More

by DVPAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your kind words, and for choosing Cumberland Toyota as your vehicle service provider! We're thrilled that you had a positive experience with us. It's always encouraging to know when our hard work pays off. We take pride in offering quality, affordable prices and great customer service, so we are elated to hear that you will be returning to us when it's time for your next vehicle. We look forward to helping you – until then, drive safely!

March 08, 2023

Amazing and super great to work with! Also friendly and Informative! I enjoy using this center greatly for oil changes. More

by salaemccall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Corner, Jenny Furton, Erica Melton, Franklin Higgenbotham
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us such a wonderful review. We are so pleased that Cumberland Toyota was able to meet your car service needs and that you had an enjoyable experience here! We pride ourselves on being friendly, informative and providing top-notch service, which we are thrilled to see was your experience. Thank you for showing confidence in our services and recommending us as a great place to take care of oil changes - little touches like these make us proud of the work we do. We look forward to seeing you back at our dealership again soon!

March 07, 2023

Scheduled lube and tire rotation service visit. Everybody was professional and friendly. Some additional work (battery) was fully explained and completed. More

by cohoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Franklin Higgenbotham
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your visit to Cumberland Toyota! We are delighted that you had a positive experience with the friendly and professional service of our team. It is wonderful to hear the extra work on the battery was fully explained to you prior to completion and that it has been done satisfactorily. Your 4-star rating is much appreciated and we hope we have another opportunity to serve you again soon.

March 07, 2023

Quick appointments, quick service and they don't try to upsale what isn't needed More

by enest70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota! We are delighted to hear that our quick appointments and efficient service experienced made a positive impression. We strive to provide our customers with the best service possible and appreciate that you noticed this. We also know how important it is to trust us when it comes to servicing your vehicle, so we are glad that you valued our honest advice and didn’t feel ‘upsold’. We hope that you can visit us again soon!

March 05, 2023

Couldn’t fix the problem without incurring a very high bill wasn’t worth the cost or effort More

by DARTMORE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Furton
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your review, we're sorry to hear that you weren't able to find a cost effective solution. Our team takes pride in consistently delivering quality service and we value your feedback. If given the opportunity, our technicians would be happy to come up with an alternate plan of repair! We sincerely appreciate you entrusting us with your care, and please do not hesitate to reach out if there is anything else we can do for you.

March 04, 2023

Great service! The employees are awesome! They're super friendly and are willing to answer any questions…even the dumb questions from me! More

by Ari LeVite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you very much for your kind words and 5-star review. We are thrilled to hear that our team provided you with a delightful customer experience. We have an amazing, dedicated team of employees here at Cumberland Toyota and we strive to ensure our customers have all the information they need to make informed decisions. We consider it our privilege to serve you, and it's absolutely great to hear from people who are happy with our products and services. We appreciate your loyalty and look forward to seeing you again in the future.

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