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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,996 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,996 reviews

March 04, 2023

Service took over 3 hrs to complete a standard service request. I don't believe they did any grease filling. Lady in service dept very helpful More

by rickaddis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for your review and taking the time to evaluate your experience at Cumberland Toyota. We pride ourselves on providing great customer service and efficient, quality automotive care and it appears that we weren't up to that standard on this visit. We apologize for any delay or miscommunication you encountered during your appointment. We are glad to hear that the lady from our service department was helpful. If there is anything else we can do in the future, please don't hesitate to reach out. Our team is here to ensure you leave happy with a safe, reliable car!

March 03, 2023

Jenny always keeps both our cars out of trouble . ..Actually the reason we cam to you dealership because friends said she got things done without the typical dealership drama . More

by JANTHONYNP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for your kind words and for trusting our team to care for your cars! We're delighted to hear that Jenny exceeded your expectations in providing an enjoyable experience with no drama. Our team is thrilled when we can help make the automotive process a positive one! We look forward to seeing you again soon.

March 03, 2023

I was very pleased with how the service manager explained the work I needed and didn’t need. I was happy with the cost of the service as well More

by smbrennen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave a review about your experience with Cumberland Toyota. We're thrilled to hear that you had a positive experience discussing service needs with our Service Manager! At Cumberland Toyota, we strive to provide excellent value and quality service that matches the Toyota brand. We’re glad you think we achieved this goal. We look forward to seeing you again soon and thank you for being such an amazing customer!

March 03, 2023

I i i d d d d dd They did it well, fast, and neat. More

by soulofadragonoid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you so much for the 5 star review

March 03, 2023

Couldn’t fix the problem may have been able too with an enormous amount more money but with todays computers. I’m not buying it More

by DARTMORE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Furton
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for giving us your honest feedback about Cumberland Toyota. We take our customers' comments seriously and will use them to evaluate the service we provide. We’re sorry that we weren’t able to find a solution for you. We strive to stay up to date with the most current technology in order to better serve our customers, but sometimes situations arise that are beyond our capacity. We’d love an opportunity to make this right, so please reach out if there is anything else we can do for you or ways that we can improve in the future.

March 03, 2023

Christy was great to deal with, from the first phone call till we drove off the lot with our new car. She helped with the financial services and the extended warranty and a ride from the Nashville airport to More

by Jwm9110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your positive experience at Cumberland Toyota, we're so happy that Christy was able to make it a perfect one! It's good to hear that she was able to provide you with assistance from the financial services, and even offering a ride from the Nashville airport. We understand how difficult buying a car can be, and that extending warranties on top of that can intimidate some customers. But it's great to know Christy made sure you were comfortable before we went through with everything! Lastly, being knowledgeable of the GR86 features was definitely a plus as well. We truly appreciate your review and look forward to having you as part of our Cumberland Toyota family for many years to come! Thanks again for taking the time to share your feedback.

March 02, 2023

Very friendly at desk- service was prompt and explained the problem- would have liked a bottle water or coffee😊 More

by CCMORAN04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you so much for your wonderful review of Cumberland Toyota We are delighted to hear that our team at the desk was both friendly and efficient. We strive to make sure all of our customers feel valued and taken care of! We apologize if we missed a chance to provide you with a complimentary beverage during your time spend waiting for our technicians. Please know it is always available by request and we are glad you found our service prompt in addressing your vehicle needs. Again, thank you for choosing Cumberland Toyota - we appreciate your business!

March 02, 2023

Fast Clean tell u what they see wrong ask you about fixing Helpful check back see if done ok More

by Tammie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota. We strive to provide each guest with an impeccable experience and it's delightful to know that we achieved that goal in your case. There's nothing more valuable to us than the feedback of our customers and we're so glad you decided to take the time to leave a review! We also appreciate you recognizing our commitment to honesty and transparency during the inspection process as well as our dedication to confirming each repair is completed correctly with follow-up checks afterwards. Please don't hesitate to reach out if there is anything else we can do for you in the future! Thank you again for being a loyal customer, we look forward to serving you in the years ahead.

March 02, 2023

Price of work after complete did not reflect the price given before it was started More

by Wfd5691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hollie Crabtree
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your service experience at Cumberland Toyota. We understand that many of our customers need to make informed decisions before committing to booking their vehicles in for service and repair, so we take pride in providing accurate quotes that reflect the cost of any necessary work required. It’s concerning to hear your quoted price did not match with the amount you paid once work was complete, and we apologize for this situation. We would like to investigate this issue further – please contact a customer service representative at 931-520-4153 and we will gladly look into the matter for you. Thank you again for your opinion, and may your next visit be smooth and worry-free!

March 02, 2023

I have always been pleased with the service at Cumberland Toyota. They explain what services I need without putting pressure on me to get it done. More

by DYERREDHOT34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us a review, we really appreciate your kind words! We strive to consistently provide superior customer service and maintenance without putting any pressure on our clients. It's great that you have been so pleased with the services you have received at Cumberland Toyota, and we are always happy to answer any questions or concerns regarding vehicle maintenance and repairs. If there is anything else we can do to make your automotive experience more enjoyable please don’t hesitate to reach out. Thank you again for your kind words!

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