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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,000 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,000 reviews

March 07, 2023

Quick appointments, quick service and they don't try to upsale what isn't needed More

by enest70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota! We are delighted to hear that our quick appointments and efficient service experienced made a positive impression. We strive to provide our customers with the best service possible and appreciate that you noticed this. We also know how important it is to trust us when it comes to servicing your vehicle, so we are glad that you valued our honest advice and didn’t feel ‘upsold’. We hope that you can visit us again soon!

March 07, 2023

Scheduled lube and tire rotation service visit. Everybody was professional and friendly. Some additional work (battery) was fully explained and completed. More

by cohoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Franklin Higgenbotham
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your visit to Cumberland Toyota! We are delighted that you had a positive experience with the friendly and professional service of our team. It is wonderful to hear the extra work on the battery was fully explained to you prior to completion and that it has been done satisfactorily. Your 4-star rating is much appreciated and we hope we have another opportunity to serve you again soon.

March 05, 2023

Couldn’t fix the problem without incurring a very high bill wasn’t worth the cost or effort More

by DARTMORE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Furton
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave your review, we're sorry to hear that you weren't able to find a cost effective solution. Our team takes pride in consistently delivering quality service and we value your feedback. If given the opportunity, our technicians would be happy to come up with an alternate plan of repair! We sincerely appreciate you entrusting us with your care, and please do not hesitate to reach out if there is anything else we can do for you.

March 04, 2023

Service took over 3 hrs to complete a standard service request. I don't believe they did any grease filling. Lady in service dept very helpful More

by rickaddis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for your review and taking the time to evaluate your experience at Cumberland Toyota. We pride ourselves on providing great customer service and efficient, quality automotive care and it appears that we weren't up to that standard on this visit. We apologize for any delay or miscommunication you encountered during your appointment. We are glad to hear that the lady from our service department was helpful. If there is anything else we can do in the future, please don't hesitate to reach out. Our team is here to ensure you leave happy with a safe, reliable car!

March 04, 2023

Great service! The employees are awesome! They're super friendly and are willing to answer any questions…even the dumb questions from me! More

by Ari LeVite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you very much for your kind words and 5-star review. We are thrilled to hear that our team provided you with a delightful customer experience. We have an amazing, dedicated team of employees here at Cumberland Toyota and we strive to ensure our customers have all the information they need to make informed decisions. We consider it our privilege to serve you, and it's absolutely great to hear from people who are happy with our products and services. We appreciate your loyalty and look forward to seeing you again in the future.

March 03, 2023

I was very pleased with how the service manager explained the work I needed and didn’t need. I was happy with the cost of the service as well More

by smbrennen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave a review about your experience with Cumberland Toyota. We're thrilled to hear that you had a positive experience discussing service needs with our Service Manager! At Cumberland Toyota, we strive to provide excellent value and quality service that matches the Toyota brand. We’re glad you think we achieved this goal. We look forward to seeing you again soon and thank you for being such an amazing customer!

March 03, 2023

I i i d d d d dd They did it well, fast, and neat. More

by soulofadragonoid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you so much for the 5 star review

March 03, 2023

Couldn’t fix the problem may have been able too with an enormous amount more money but with todays computers. I’m not buying it More

by DARTMORE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Furton
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for giving us your honest feedback about Cumberland Toyota. We take our customers' comments seriously and will use them to evaluate the service we provide. We’re sorry that we weren’t able to find a solution for you. We strive to stay up to date with the most current technology in order to better serve our customers, but sometimes situations arise that are beyond our capacity. We’d love an opportunity to make this right, so please reach out if there is anything else we can do for you or ways that we can improve in the future.

March 03, 2023

Jenny always keeps both our cars out of trouble . ..Actually the reason we cam to you dealership because friends said she got things done without the typical dealership drama . More

by JANTHONYNP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for your kind words and for trusting our team to care for your cars! We're delighted to hear that Jenny exceeded your expectations in providing an enjoyable experience with no drama. Our team is thrilled when we can help make the automotive process a positive one! We look forward to seeing you again soon.

March 03, 2023

Christy was great to deal with, from the first phone call till we drove off the lot with our new car. She helped with the financial services and the extended warranty and a ride from the Nashville airport to More

by Jwm9110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your positive experience at Cumberland Toyota, we're so happy that Christy was able to make it a perfect one! It's good to hear that she was able to provide you with assistance from the financial services, and even offering a ride from the Nashville airport. We understand how difficult buying a car can be, and that extending warranties on top of that can intimidate some customers. But it's great to know Christy made sure you were comfortable before we went through with everything! Lastly, being knowledgeable of the GR86 features was definitely a plus as well. We truly appreciate your review and look forward to having you as part of our Cumberland Toyota family for many years to come! Thanks again for taking the time to share your feedback.

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