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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,996 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,996 reviews

March 02, 2023

Very polite, friendly service. I had an oil change done and the tires were rotated. Would recommend More

by CATHYFCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review our services, we're delighted to hear you had such a positive experience! Our team at Cumberland Toyota is proud of the service culture we've worked hard to create and it's great to get feedback like yours. We strive to not just meet but exceed your expectations every time you visit us--we hope that this wasn't an exception! Thanks for trusting us with your oil change and tire rotation; we truly appreciate your business.

March 02, 2023

Dalton was really nice! ! The staff are always professional. Facility is clean and well kept! Quality service More

by LeecarrRhia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
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Mar 04, 2023 -

Cumberland Toyota responded

It's so great to hear that you had such a positive experience at Cumberland Toyota, and with Dalton in particular! We strive to ensure our team is always professional and courteous, and we're proud of their efforts to exceed your expectations. We also take great pride in maintaining our facility in an orderly manner at all times. We appreciate your high rating--it means the world to us that we can bring quality service to our valued customers like you. Thank you for taking the time to leave a review for us; we'll continue working hard each and every day!

March 02, 2023

I received great service in a very timely manner. Communication was very good as well. More

by IDWALKER1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Hollie Crabtree
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for your great review of Cumberland Toyota! We are pleased to hear that you had a great experience and we appreciate your feedback. It is always our goal to provide excellent customer service, and efficient and timely communication. We look forward to seeing you again soon!

March 02, 2023

Professional, organized service center with interactive staff. Nice appearance to the waiting area with plenty of seating. More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

We appreciate you taking the time to leave us a five star review. We're thrilled to hear that you enjoyed your visit and found that our service center and staff were professional, organized and interactive. Our team puts great effort into making sure all of our guests feel welcome in our facility and we are glad that it was reflected in your experience. We look forward to welcoming you back soon!

March 02, 2023

they are very not caring treated me like lair don't return phone calls. The best person I have been in contact with was the nice man in wheelchair!! More

by driver10
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Melton, Franklin Higgenbotham
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thanks for taking the time to share your experience with us at Cumberland Toyota. We apologize that you felt you were treated poorly and we regret not returning your phone call promptly. We always strive to make every customer feel valued and respected, and would like to extend an invitation for you to speak with a manager about this experience directly. Please reach out to us and we will do our best to address any issues in a timely manner by connecting you with an appropriate team member. Again, we thank you for providing your feedback and hope that you give us the opportunity to make amends.

March 01, 2023

They got the problem fixed and the body shop helped get it done thanks Larry! More

by FLANMAN6963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry , Travis Fitzpatrick
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Mar 04, 2023 -

Cumberland Toyota responded

We're delighted to hear that Larry was able to help you get your issue sorted out! At Cumberland Toyota, we go above and beyond to make sure our customers are always taken care of, so it makes us very happy to know he was able to assist you. We appreciate your positive review and thank you for choosing our dealership.

March 01, 2023

Brandon Hess was great! My truck is running awesome now. Will definitely be back, if I run into any other problems. More

by Pac12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for leaving a review about your experience at Cumberland Toyota! We are so glad to hear that Brandon was able to quickly diagnose and fix the issue with your truck. We pride ourselves on providing excellent customer service and it's so rewarding to hear that we have achieved this. We look forward to welcoming you back in the future if you encounter any other issues. Have a great day!

March 01, 2023

My experience was very quick and simple. Each employee treated me with respect and made me feel so comfortable with my purchase. I felt like they were being very honest with me with no press More

by LKJACKSON42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wacker
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for the fantastic review. We're so pleased to know you had such a wonderful experience. Our team takes immense pride in delivering transparency and comfort with every purchase process. We truly appreciate your feedback and are glad to have been able to make this purchase uncomplicated for you! We hope that you'll think of Cumberland Toyota again when you're in the market for another new vehicle. Thank you!

March 01, 2023

Christy Herd exceeded our expectations From the first call to see if the car we were looking for was available, until we drove it off the lot. She walked us thru the waiting process to get our GR 86, the More

by Jwm9110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We are so pleased that you had a stress free and positive experience throughout your car buying journey! We are delighted that Christy exceeded your expectations and was able to provide attentive service, arrange transportation, and help guide the process smoothly along. We want all of our customers to be as satisfied as can be, so we will make sure her excellent customer service is highlighted among our team here. We look forward to being part of many more stress-free car buying experiences in the future. Thank you again!

March 01, 2023

Very clean lounge. Took 2.5 hours for an oil change when I had an appointment first thing that morning. There was a mix up on if it was a drop off versus wait. After I More

by DJWEAVER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to review Cumberland Toyota. We are so pleased you had a great experience! We truly appreciate your feedback and we’re always striving to improve our operations to give our customers a better experience. We apologize if there was any confusion about the drop-off versus wait format for your appointment, and we are impressed that it only took 20 minutes for us to get your car done after speaking with an associate. We look forward to seeing you again at Cumberland Toyota soon!

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