Cumberland Toyota

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota. We strive to provide each guest with an impeccable experience and it's delightful to know that we achieved that goal in your case. There's nothing more valuable to us than the feedback of our customers and we're so glad you decided to take the time to leave a review! We also appreciate you recognizing our commitment to honesty and transparency during the inspection process as well as our dedication to confirming each repair is completed correctly with follow-up checks afterwards. Please don't hesitate to reach out if there is anything else we can do for you in the future! Thank you again for being a loyal customer, we look forward to serving you in the years ahead.

Cumberland Toyota responded

Thank you so much for your wonderful review of Cumberland Toyota We are delighted to hear that our team at the desk was both friendly and efficient. We strive to make sure all of our customers feel valued and taken care of! We apologize if we missed a chance to provide you with a complimentary beverage during your time spend waiting for our technicians. Please know it is always available by request and we are glad you found our service prompt in addressing your vehicle needs. Again, thank you for choosing Cumberland Toyota - we appreciate your business!

Cumberland Toyota responded

Thank you for taking the time to review our services, we're delighted to hear you had such a positive experience! Our team at Cumberland Toyota is proud of the service culture we've worked hard to create and it's great to get feedback like yours. We strive to not just meet but exceed your expectations every time you visit us--we hope that this wasn't an exception! Thanks for trusting us with your oil change and tire rotation; we truly appreciate your business.

Cumberland Toyota responded

It's so great to hear that you had such a positive experience at Cumberland Toyota, and with Dalton in particular! We strive to ensure our team is always professional and courteous, and we're proud of their efforts to exceed your expectations. We also take great pride in maintaining our facility in an orderly manner at all times. We appreciate your high rating--it means the world to us that we can bring quality service to our valued customers like you. Thank you for taking the time to leave a review for us; we'll continue working hard each and every day!

Cumberland Toyota responded

Thank you for your great review of Cumberland Toyota! We are pleased to hear that you had a great experience and we appreciate your feedback. It is always our goal to provide excellent customer service, and efficient and timely communication. We look forward to seeing you again soon!

Cumberland Toyota responded

We appreciate you taking the time to leave us a five star review. We're thrilled to hear that you enjoyed your visit and found that our service center and staff were professional, organized and interactive. Our team puts great effort into making sure all of our guests feel welcome in our facility and we are glad that it was reflected in your experience. We look forward to welcoming you back soon!

Cumberland Toyota responded

Thanks for taking the time to share your experience with us at Cumberland Toyota. We apologize that you felt you were treated poorly and we regret not returning your phone call promptly. We always strive to make every customer feel valued and respected, and would like to extend an invitation for you to speak with a manager about this experience directly. Please reach out to us and we will do our best to address any issues in a timely manner by connecting you with an appropriate team member. Again, we thank you for providing your feedback and hope that you give us the opportunity to make amends.

Cumberland Toyota responded

Thank you for taking the time to review your service experience at Cumberland Toyota. We understand that many of our customers need to make informed decisions before committing to booking their vehicles in for service and repair, so we take pride in providing accurate quotes that reflect the cost of any necessary work required. It’s concerning to hear your quoted price did not match with the amount you paid once work was complete, and we apologize for this situation. We would like to investigate this issue further – please contact a customer service representative at 931-520-4153 and we will gladly look into the matter for you. Thank you again for your opinion, and may your next visit be smooth and worry-free!

Cumberland Toyota responded

Thank you for taking the time to leave us a review, we really appreciate your kind words! We strive to consistently provide superior customer service and maintenance without putting any pressure on our clients. It's great that you have been so pleased with the services you have received at Cumberland Toyota, and we are always happy to answer any questions or concerns regarding vehicle maintenance and repairs. If there is anything else we can do to make your automotive experience more enjoyable please don’t hesitate to reach out. Thank you again for your kind words!

Cumberland Toyota responded

We're delighted to hear that Larry was able to help you get your issue sorted out! At Cumberland Toyota, we go above and beyond to make sure our customers are always taken care of, so it makes us very happy to know he was able to assist you. We appreciate your positive review and thank you for choosing our dealership.