Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,000 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
Contact Dealership
View Awards

1540 Interstate Dr

Cookeville, TN

38501

Directions

By Type

Showing 3,000 reviews

March 01, 2023

Brandon Hess was great! My truck is running awesome now. Will definitely be back, if I run into any other problems. More

by Pac12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for leaving a review about your experience at Cumberland Toyota! We are so glad to hear that Brandon was able to quickly diagnose and fix the issue with your truck. We pride ourselves on providing excellent customer service and it's so rewarding to hear that we have achieved this. We look forward to welcoming you back in the future if you encounter any other issues. Have a great day!

March 01, 2023

My experience was very quick and simple. Each employee treated me with respect and made me feel so comfortable with my purchase. I felt like they were being very honest with me with no press More

by LKJACKSON42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wacker
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for the fantastic review. We're so pleased to know you had such a wonderful experience. Our team takes immense pride in delivering transparency and comfort with every purchase process. We truly appreciate your feedback and are glad to have been able to make this purchase uncomplicated for you! We hope that you'll think of Cumberland Toyota again when you're in the market for another new vehicle. Thank you!

March 01, 2023

Christy Herd exceeded our expectations From the first call to see if the car we were looking for was available, until we drove it off the lot. She walked us thru the waiting process to get our GR 86, the More

by Jwm9110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Herd
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We are so pleased that you had a stress free and positive experience throughout your car buying journey! We are delighted that Christy exceeded your expectations and was able to provide attentive service, arrange transportation, and help guide the process smoothly along. We want all of our customers to be as satisfied as can be, so we will make sure her excellent customer service is highlighted among our team here. We look forward to being part of many more stress-free car buying experiences in the future. Thank you again!

March 01, 2023

Very clean lounge. Took 2.5 hours for an oil change when I had an appointment first thing that morning. There was a mix up on if it was a drop off versus wait. After I More

by DJWEAVER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to review Cumberland Toyota. We are so pleased you had a great experience! We truly appreciate your feedback and we’re always striving to improve our operations to give our customers a better experience. We apologize if there was any confusion about the drop-off versus wait format for your appointment, and we are impressed that it only took 20 minutes for us to get your car done after speaking with an associate. We look forward to seeing you again at Cumberland Toyota soon!

February 28, 2023

Service personnel were professional, knowledgeable, and courteous. They told me my rear brakes were in need of replacement. Rear brakes shouldn’t need to be replaced at 40,000 miles. I have complai More

by TEAITKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota, we're so happy to hear that our service personnel were professional and courteous during your visit. We understand that as a vehicle owner it can be disheartening to hear that something needs repair at such an early stage in vehicle ownership. We apologize that we weren't able to make the brakes any quieter while still leaving them safe enough to drive on. As safety is our utmost concern, we stand by our recommendation of needing rear brake replacement at this point in your Toyota's life. We wish you safe travels with your Sienna and thank you again for taking the time to leave us feedback!

Mar 05, 2023 -

TEAITKEN responded

Worthless response. Taking my Siena to someone else

February 27, 2023

Lexi is FANTASTIC! She walked me through the vehicle thoroughly and made my experience very pleasant. More

by KM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Claborn, Lexi Buckler
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for your wonderful review! Lexi will be pleased to hear that you found her expertise and hospitality were instrumental in making your visit to our dealership pleasant.We strive to deliver excellent customer service and it's rewarding when our efforts are noted. We value customer satisfaction and stand behind the quality of all our cars and services. Thank you for choosing Cumberland Toyota, we hope to see you again soon!

February 27, 2023

Real easy experience with minimal wait time , and I got the exact truck I wanted. More

by lafever61094
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean, Lexi Buckler
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us with a 5 star review and describing your experience at Cumberland Toyota. We are so elated to hear that you experienced minimal wait time and we were able to get you in the truck of your dreams! Meeting customer satisfaction is our top priority, and we’re hard at work striving for excellence. Sincerely appreciate the kind words from our customer's, it always warms our hearts to know that you had a positive experience here. Feel free to reach out if there's ever anything else that we can do for you!

February 27, 2023

Wonderful! Always helpful and courteous. Done in a timely fashion. I will always recommend them. More

by Crystal Weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you so much for your fantastic review of Cumberland Toyota! We are so glad to hear that our helpful and knowledgeable staff had you in and out in no time, always pleased to hear that. At Cumberland Toyota, we strive to provide top-notch customer service and it's nice to know that it's been recognized. We really appreciate your recommendation to others and always welcome new customers with open arms. Thanks again for taking the time to leave us this feedback - we hope you keep coming back whenever you need a hand at Cumberland Toyota!

February 26, 2023

After my car being in the service dept for 2 months it would have been nice to have a representative do a walk around with me and a detail to the interior as a courtesy. I think an $8000.00 fee should hav More

by ABNOKES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown
Report | Print
Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your review and bringing your experience to our attention. We understand that when a vehicle is in the shop for an extended period of time, it can be a bit of an inconvenience and we apologize that we did not meet your expectations. Your feedback gives us valuable insight into areas of improvement and we truly appreciate your candor. We always strive to exceed customer expectations, which includes taking customers on a walk-around upon pick-up, as well as performing an interior detail service. We acknowledge these tasks may have been overlooked during this visit, however this does not reflect our standard practice at Cumberland Toyota. We understand the importance of providing excellent communication too; again thank you for bringing this to our attention so that we may work towards providing even better service in the future. Please do not hesitate to contact us if there is any additional feedback or ways in which we can make your next visit more pleasant!

February 26, 2023

Great service always😊 Happy to have best Toyota Dealership in town/Cookeville. Thank you Much. More

by Jay P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you so much for leaving us such a wonderful review! We are thrilled that Cumberland Toyota was able to help get you the perfect Toyota! Our team works hard every day to bring our customers exceptional service, and it is an honor to have earned your appreciation. We look forward to serving you again soon - thank you for choosing Cumberland Toyota!

1
...
55
56
57
...
300