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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,996 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,996 reviews

February 28, 2023

Service personnel were professional, knowledgeable, and courteous. They told me my rear brakes were in need of replacement. Rear brakes shouldn’t need to be replaced at 40,000 miles. I have complai More

by TEAITKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota, we're so happy to hear that our service personnel were professional and courteous during your visit. We understand that as a vehicle owner it can be disheartening to hear that something needs repair at such an early stage in vehicle ownership. We apologize that we weren't able to make the brakes any quieter while still leaving them safe enough to drive on. As safety is our utmost concern, we stand by our recommendation of needing rear brake replacement at this point in your Toyota's life. We wish you safe travels with your Sienna and thank you again for taking the time to leave us feedback!

Mar 05, 2023 -

TEAITKEN responded

Worthless response. Taking my Siena to someone else

February 27, 2023

Lexi is FANTASTIC! She walked me through the vehicle thoroughly and made my experience very pleasant. More

by KM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Claborn, Lexi Buckler
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for your wonderful review! Lexi will be pleased to hear that you found her expertise and hospitality were instrumental in making your visit to our dealership pleasant.We strive to deliver excellent customer service and it's rewarding when our efforts are noted. We value customer satisfaction and stand behind the quality of all our cars and services. Thank you for choosing Cumberland Toyota, we hope to see you again soon!

February 27, 2023

Real easy experience with minimal wait time , and I got the exact truck I wanted. More

by lafever61094
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean, Lexi Buckler
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us with a 5 star review and describing your experience at Cumberland Toyota. We are so elated to hear that you experienced minimal wait time and we were able to get you in the truck of your dreams! Meeting customer satisfaction is our top priority, and we’re hard at work striving for excellence. Sincerely appreciate the kind words from our customer's, it always warms our hearts to know that you had a positive experience here. Feel free to reach out if there's ever anything else that we can do for you!

February 27, 2023

Wonderful! Always helpful and courteous. Done in a timely fashion. I will always recommend them. More

by Crystal Weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you so much for your fantastic review of Cumberland Toyota! We are so glad to hear that our helpful and knowledgeable staff had you in and out in no time, always pleased to hear that. At Cumberland Toyota, we strive to provide top-notch customer service and it's nice to know that it's been recognized. We really appreciate your recommendation to others and always welcome new customers with open arms. Thanks again for taking the time to leave us this feedback - we hope you keep coming back whenever you need a hand at Cumberland Toyota!

February 26, 2023

After my car being in the service dept for 2 months it would have been nice to have a representative do a walk around with me and a detail to the interior as a courtesy. I think an $8000.00 fee should hav More

by ABNOKES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown
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Mar 20, 2023 -

Cumberland Toyota responded

Thank you for your review and bringing your experience to our attention. We understand that when a vehicle is in the shop for an extended period of time, it can be a bit of an inconvenience and we apologize that we did not meet your expectations. Your feedback gives us valuable insight into areas of improvement and we truly appreciate your candor. We always strive to exceed customer expectations, which includes taking customers on a walk-around upon pick-up, as well as performing an interior detail service. We acknowledge these tasks may have been overlooked during this visit, however this does not reflect our standard practice at Cumberland Toyota. We understand the importance of providing excellent communication too; again thank you for bringing this to our attention so that we may work towards providing even better service in the future. Please do not hesitate to contact us if there is any additional feedback or ways in which we can make your next visit more pleasant!

February 26, 2023

Great service always😊 Happy to have best Toyota Dealership in town/Cookeville. Thank you Much. More

by Jay P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you so much for leaving us such a wonderful review! We are thrilled that Cumberland Toyota was able to help get you the perfect Toyota! Our team works hard every day to bring our customers exceptional service, and it is an honor to have earned your appreciation. We look forward to serving you again soon - thank you for choosing Cumberland Toyota!

February 25, 2023

World class service from everyone, especially Fred Riddle. Fred spoke the truth all the way. He was very confident in quality of Toyota and the 4Runner I was interested in, yet he was not a pushy sale More

by ramjett84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Jenny Furton, Erica Melton, Hollie Crabtree
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

We are delighted to hear such a glowing review of your recent experience at Cumberland Toyota! We pride ourselves on providing world class service and it's an honor to have you as a customer. A special thanks for recognizing Fred's service. He is an invaluable asset on our team, and we are committed to making sure all of our customers receive excellent help with their purchases. We look forward to your return visit when you next choose a Toyota!

February 25, 2023

Easy communication and the staff were so great to deal with. The service was on time and they communicated the entire time with what was going on. So nice for a busy family. More

by DSETHTUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you so much for the wonderful review of your experience at Cumberland Toyota. We strive to provide exceptional customer service and seamless communication with our customers, and it is fantastic to hear that it comes through in your testimonial. We know how busy life can be and we're delighted that we could take some of the stress out fo your car purchasing experience by taking care of your needs quickly and efficiently. We look forward to seeing you again soon.

February 25, 2023

Over the years I’ve purchased 11 new vehicles through various dealerships and I have to say this was the easiest purchase of all. We were blessed to get a great salesperson. Christy Herd was very pleasan More

by RJAMES.DAHL
Recommend Dealer
Yes
Employees Worked With
William Bryant, Christy Herd
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota and for taking the time to review your experience with us. It is customers like you – and valuable feedback like this – that make our jobs fulfilling. We are delighted to hear that Christy was able to assist in helping you find exactly what you wanted, and it's a pleasure to know she exceeded your expectations along the way. She is an exemplary representative of our company and its commitment to customer service, so we thank her too! We also appreciate your kind words about Williams; he will be delighted with your recognition. We strive every day to ensure excellent customer service and it's wonderful when our customers recognize those efforts. If there is ever anything else we can do for you, please don’t hesitate to reach out. Welcome to the Cumberland Toyota family!

February 25, 2023

My wife’s car was in for body work great job then just this past week my truck was in for body work and from what I could see late evening and cloudy truck looks great everyone at body shop nice people an More

by ROBERTMCCULLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexi buckler very helpful with electronics radio and all of its functions on my 2020 Tacoma , Joby Allen
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for the excellent review. We appreciate the kind words about our hardworking body shop teams and rental services! We strive to provide our customers with a seamless experience and it's rewarding to hear that this was achieved in your case. We're proud of the service offered by our team, and take pride in offering quality vehicles as well as pleasant customer experiences. We hope to serve you again in the future, should you ever have any body or repair needs. Thank you again for being a valued Cumberland Toyota customer!

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