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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,997 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,997 reviews

February 20, 2023

They did everything I asked oil change tire rotation new windshield wipers and change a new battery along with a wash and wax. Only hiccup was the highlander did not reset fast enough to change info in scr More

by Pammatheu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for writing such a positive review. We're happy to hear that we were able to take care of all your needs during your visit, and that Cory was able to help resolve the issue you were experiencing with the stop/start feature. We appreciate your business and look forward to serving you again in the future.

February 20, 2023

Service appointment was on time and completed quickly. All service representatives were friendly, and professional. Everything was fully explained. More

by cohoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your service needs, and for taking the time to write a review. We're glad to hear that your appointment went smoothly and that you were pleased with our staff. We strive to provide excellent customer service and are happy to hear that we met your expectations. Thank you for your business and we hope to see you again soon!

February 20, 2023

They charged to diagnose my car but left the birds next still under the hood. More

by Olga WATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Melton
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business. I'm sorry to hear that when our technician diagnosed your car they left the birds next under the hood. We strive to provide the best customer service possible and I apologize that on this occasion we failed to do so. Please let us know if there's anything else we can do for you.

February 20, 2023

When you have an appointment your waiting begins. Sometimes it’s fifteen or twenty minutes before your car is moved to begin the service you came in for. Can’t figure out what the appointment time More

by GOLDMINER1872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Furton, Erica Melton, Hollie Crabtree
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. We apologize that you found our process time consuming and confusing. Our goal is always to provide quality service in a timely manner, and we appreciate your feedback as it helps us improve our process. Thank you for choosing Cumberland Toyota and we hope to serve you again in the future.

February 19, 2023

I had great service and Jenny Furton was very professional. I will definitely be back. More

by amyjudd5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, Jenny is a valuable member of our team and we are glad to have her on board. We hope to see you again in the future.

February 19, 2023

Jenny Took care of everything great she’s the best person y’all have in there! More

by BPirtle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Feb 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words. We're so happy to have you as part of the Cumberland Toyota family and we appreciate your business.

February 19, 2023

Pleasant and business-like service writers treated us very well and had us wait in a comfortable lounge. Our service was performed efficiently. We had oil and filter changed and tires rotated within ab More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Stallings *****
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for writing such a positive review. We're happy to hear that you had a pleasant experience with our service writers, and that your service was performed efficiently. We value our customers' satisfaction, and we're glad to have been able to meet your needs. Thank you for choosing Cumberland Toyota!

February 18, 2023

As we were traveling, from Arizona, we needed an oil change. We noticed steering wheel was misaligned.Cumberland Toyota did an oil change, tire rotation, and a front end alignment promptly and reasonabl More

by bobhritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Stallings
Report | Print
Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your service needs while traveling through the area, we're glad to have been able to help out! I'm sorry to hear that you experienced some steering wheel misalignment but I'm glad our team was able to take care of it promptly and at a reasonable price. We hope you have a safe journey home!

February 18, 2023

Fast and friendly service from beginning to end. Definitely would recommend this place to anyone. More

by CCGREEN1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, we're delighted to have been of service. We pride ourselves on providing the best customer experience possible and it's great to know that we succeeded in doing that for you. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We hope to see you again soon!

February 18, 2023

They were really friendly and very knowledgeable answered all my questions I would definitely recommend them More

by MHarper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, David Gist, Ronnie Bean
Report | Print
Feb 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, we're happy to have been of service. We hope you'll choose us again for all your automotive needs in the future.

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