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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,001 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,001 reviews

February 22, 2023

Quick service and friendly staff made it a good experience. Seriously, a 15 word minimum??? More

by Jknwylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for the wonderful 5-star review. We are so glad to hear our friendly staff and quick service made your experience enjoyable. Our service team strives to make sure customers leave with a satisfying and positive experience, so we thank you for recognizing that. If you have any additional feedback or details about your visit, don’t hesitate to reach out. Thank you again for taking the time to share your opinion of Cumberland Toyota - we sincerely appreciate it!

February 22, 2023

I never have anything negative to say about Cumberland Toyota. They always give me great service. More

by SMCLERRAN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for your amazing review. We are so glad to hear that Cumberland Toyota always offers great service. We take a lot of pride in making sure all of our customers have a positive experience, and we appreciate your loyalty. Should you need anything else in the future, please don't hesitate to reach out and let us know!

February 22, 2023

Very professional. Got there early took me in. Great price. Thank you for all you do. More

by MELCMCCOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with us at Cumberland Toyota! We take great pride in customer experience and are thrilled to hear we've exceeded your expectations. We strive to provide every customer with top-notch customer service and a price that works for them. We are delighted to hear that we made your visit a positive one and that you left happy. We look forward to the next time you come back for service, or when you're ready for your next vehicle upgrade!

February 21, 2023

Took my priuis in for service they said 45 minutes and they were right on time very clean nice waiting room and thought full people. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to hear that our service technicians were able to complete your repair in a timely manner and that you found our waiting area comfortable. We appreciate your business and look forward to serving you again in the future.

February 20, 2023

They did everything I asked oil change tire rotation new windshield wipers and change a new battery along with a wash and wax. Only hiccup was the highlander did not reset fast enough to change info in scr More

by Pammatheu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for writing such a positive review. We're happy to hear that we were able to take care of all your needs during your visit, and that Cory was able to help resolve the issue you were experiencing with the stop/start feature. We appreciate your business and look forward to serving you again in the future.

February 20, 2023

They charged to diagnose my car but left the birds next still under the hood. More

by Olga WATKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Melton
Report | Print
Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business. I'm sorry to hear that when our technician diagnosed your car they left the birds next under the hood. We strive to provide the best customer service possible and I apologize that on this occasion we failed to do so. Please let us know if there's anything else we can do for you.

February 20, 2023

Service appointment was on time and completed quickly. All service representatives were friendly, and professional. Everything was fully explained. More

by cohoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your service needs, and for taking the time to write a review. We're glad to hear that your appointment went smoothly and that you were pleased with our staff. We strive to provide excellent customer service and are happy to hear that we met your expectations. Thank you for your business and we hope to see you again soon!

February 20, 2023

When you have an appointment your waiting begins. Sometimes it’s fifteen or twenty minutes before your car is moved to begin the service you came in for. Can’t figure out what the appointment time More

by GOLDMINER1872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Furton, Erica Melton, Hollie Crabtree
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. We apologize that you found our process time consuming and confusing. Our goal is always to provide quality service in a timely manner, and we appreciate your feedback as it helps us improve our process. Thank you for choosing Cumberland Toyota and we hope to serve you again in the future.

February 19, 2023

I had great service and Jenny Furton was very professional. I will definitely be back. More

by amyjudd5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, Jenny is a valuable member of our team and we are glad to have her on board. We hope to see you again in the future.

February 19, 2023

Pleasant and business-like service writers treated us very well and had us wait in a comfortable lounge. Our service was performed efficiently. We had oil and filter changed and tires rotated within ab More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Stallings *****
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for writing such a positive review. We're happy to hear that you had a pleasant experience with our service writers, and that your service was performed efficiently. We value our customers' satisfaction, and we're glad to have been able to meet your needs. Thank you for choosing Cumberland Toyota!

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