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Cumberland Toyota

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.4
3,010 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,010 reviews

February 25, 2023

World class service from everyone, especially Fred Riddle. Fred spoke the truth all the way. He was very confident in quality of Toyota and the 4Runner I was interested in, yet he was not a pushy sale More

by ramjett84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Jenny Furton, Erica Melton, Hollie Crabtree
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Mar 04, 2023 -

Cumberland Toyota responded

We are delighted to hear such a glowing review of your recent experience at Cumberland Toyota! We pride ourselves on providing world class service and it's an honor to have you as a customer. A special thanks for recognizing Fred's service. He is an invaluable asset on our team, and we are committed to making sure all of our customers receive excellent help with their purchases. We look forward to your return visit when you next choose a Toyota!

February 25, 2023

My wife’s car was in for body work great job then just this past week my truck was in for body work and from what I could see late evening and cloudy truck looks great everyone at body shop nice people an More

by ROBERTMCCULLEY
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Lexi buckler very helpful with electronics radio and all of its functions on my 2020 Tacoma , Joby Allen
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for the excellent review. We appreciate the kind words about our hardworking body shop teams and rental services! We strive to provide our customers with a seamless experience and it's rewarding to hear that this was achieved in your case. We're proud of the service offered by our team, and take pride in offering quality vehicles as well as pleasant customer experiences. We hope to serve you again in the future, should you ever have any body or repair needs. Thank you again for being a valued Cumberland Toyota customer!

February 25, 2023

Easy communication and the staff were so great to deal with. The service was on time and they communicated the entire time with what was going on. So nice for a busy family. More

by DSETHTUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you so much for the wonderful review of your experience at Cumberland Toyota. We strive to provide exceptional customer service and seamless communication with our customers, and it is fantastic to hear that it comes through in your testimonial. We know how busy life can be and we're delighted that we could take some of the stress out fo your car purchasing experience by taking care of your needs quickly and efficiently. We look forward to seeing you again soon.

February 25, 2023

Over the years I’ve purchased 11 new vehicles through various dealerships and I have to say this was the easiest purchase of all. We were blessed to get a great salesperson. Christy Herd was very pleasan More

by RJAMES.DAHL
Recommend Dealer
Yes
Employees Worked With
William Bryant, Christy Herd
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota and for taking the time to review your experience with us. It is customers like you – and valuable feedback like this – that make our jobs fulfilling. We are delighted to hear that Christy was able to assist in helping you find exactly what you wanted, and it's a pleasure to know she exceeded your expectations along the way. She is an exemplary representative of our company and its commitment to customer service, so we thank her too! We also appreciate your kind words about Williams; he will be delighted with your recognition. We strive every day to ensure excellent customer service and it's wonderful when our customers recognize those efforts. If there is ever anything else we can do for you, please don’t hesitate to reach out. Welcome to the Cumberland Toyota family!

February 24, 2023

They are always friendly and professional and not looking to nickel and dime with recommendations for repairs. I trust this service dept More

by Darryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for the great review of our Service Department, we are so pleased that you trust us. Our team always strives to provide friendly and professional service without ever trying to nickel and dime our customer's repairs or services. We strive to make sure all of our customers have a satisfactory experience each and every time they visit, so thanks again for taking the time to leave such a wonderful review!

February 24, 2023

Very personal and very friendly people. They did a great job and I would most definitely refer them to friends and family and they will for ever have my business More

by Paul Proffitt.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Brandon Wacker
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for giving Cumberland Toyota the opportunity to make sure your experience was great! We feel proud have such a positive review. Our team loves serving our customers and are so proud when we hear about their exceptional experience with us. We are grateful that you would be confident in referring us to friends and family. We truly appreciate your continued support and value your business! Thank you again for choosing Cumberland Toyota.

February 24, 2023

Everyone is always kind and helpful at Cumberland Toyota! I never want to go to another service place. More

by UDYJEEDRUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

We are delighted to hear your positive feedback about Cumberland Toyota! We strive to provide excellent customer service and ensure that each of our customers leave with an enjoyable experience. It’s always gratifying to read reviews like yours and we will continue to do our best to ensure everyone has a pleasant visit. Thank you for being such a loyal customer!

February 24, 2023

It’s the best we have ever used and we have bought 2 Jeep’s and several car More

by KAY.VANTREASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you for your kind words and your loyalty to Cumberland Toyota, we appreciate it! We strive to bring you the best car buying experience possible and are glad to hear that we were able to do that for you. We thank you for choosing our dealership and look forward to continuing the excellent service when you are ready for your next vehicle Thanks again!

February 23, 2023

Excellent, reliable service that I count on from front door to check out. And thanks to Mallorca Kirouac for easing me through the whole process with a smile. More

by ATIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallorie Kirouac
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Mar 04, 2023 -

Cumberland Toyota responded

Thank you so much for your 5-star review of Cumberland Toyota! We are thrilled to hear that our front door to check out services were up to your expectations and that Mallorca made sure you had an enjoyable experience. Our team takes great pride in providing a round of reliable services to all customers, and it means a lot when we are able to meet those high standards. Your compliments will be shared with our whole staff. We look forward to welcoming you back the next time you require service or purchase a vehicle!

February 22, 2023

Quick service and friendly staff made it a good experience. Seriously, a 15 word minimum??? More

by Jknwylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Report | Print
Mar 04, 2023 -

Cumberland Toyota responded

Thank you for the wonderful 5-star review. We are so glad to hear our friendly staff and quick service made your experience enjoyable. Our service team strives to make sure customers leave with a satisfying and positive experience, so we thank you for recognizing that. If you have any additional feedback or details about your visit, don’t hesitate to reach out. Thank you again for taking the time to share your opinion of Cumberland Toyota - we sincerely appreciate it!

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