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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,001 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,001 reviews

February 19, 2023

Jenny Took care of everything great she’s the best person y’all have in there! More

by BPirtle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words. We're so happy to have you as part of the Cumberland Toyota family and we appreciate your business.

February 18, 2023

We got there on time and they took our car to be serviced within 5 minutes! We were there for about 30 minutes when they came out to tell us our car was ready. The service person explained what they did. Gre More

by JprMgr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your service needs, and thank you for leaving a review. We're glad to hear that you were pleased with the timeliness of our service and that our technician explained the work that was done. We hope to see you again soon!

February 18, 2023

Helped with my questions about a transmission cooler for my truck and if I needed to install one More

by NATALIEANDJARROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Thomas, Erica Melton, Franklin Higgenbotham
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have been of assistance. We hope you have a great day.

February 18, 2023

I rally appreciate the attentiveness to the detail and when my maintenance agreement expires. The service writer made sure to explain every thing to me. More

by PAH711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have you as a customer! We appreciate your kind words about our service writer and the attention to detail he provides. We're happy to know that you understand the work that was done on your vehicle and feel confident in the service we provide. Thank you for your business and we hope to see you again soon!

February 18, 2023

The service crew, Erica, Franklin, and Jenny are always awesome and professional to deal with. Your service department is the reason I own 5 Toyotas. More

by J.COMMER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham
Report | Print
Feb 21, 2023 -

Cumberland Toyota responded

Thank you for your loyalty to Cumberland Toyota, and for taking the time to write such a positive review. We're delighted to have such an exceptional team in our service department, and they are fortunate to have customers like you. We'll be sure to pass on your compliments! Thank you for choosing us, and we hope to see you back again soon.

February 18, 2023

As we were traveling, from Arizona, we needed an oil change. We noticed steering wheel was misaligned.Cumberland Toyota did an oil change, tire rotation, and a front end alignment promptly and reasonabl More

by bobhritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Stallings
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your service needs while traveling through the area, we're glad to have been able to help out! I'm sorry to hear that you experienced some steering wheel misalignment but I'm glad our team was able to take care of it promptly and at a reasonable price. We hope you have a safe journey home!

February 18, 2023

Fast and friendly service from beginning to end. Definitely would recommend this place to anyone. More

by CCGREEN1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, we're delighted to have been of service. We pride ourselves on providing the best customer experience possible and it's great to know that we succeeded in doing that for you. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We hope to see you again soon!

February 18, 2023

They were really friendly and very knowledgeable answered all my questions I would definitely recommend them More

by MHarper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, David Gist, Ronnie Bean
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, we're happy to have been of service. We hope you'll choose us again for all your automotive needs in the future.

February 17, 2023

I purchased a car on February 11 and look forward to a continued positive relationship with the dealer and service department I would like to thank Fred Riddle and Lexi for their assistsnce More

by TEDHAYES68
Recommend Dealer
Yes
Employees Worked With
Fred Riddle, Lexi Buckler
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Feb 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, Fred and Lexi are both exceptional employees and we're proud to have them represent our dealership. We hope to continue providing you with excellent service in the future.

February 15, 2023

It took over two hours to get my Tacoma serviced. That's unacceptable. But unfortunately the service attendant apologized and told me that my service was free and because it took so long. More

by RONSZYSZKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick
Report | Print
Feb 21, 2023 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. We're sorry to hear that it took over two hours to get your Tacoma serviced and that you didn't receive the level of service you expected. We would like to apologize for the inconvenience caused and would like to thank you for your understanding. Please feel free to contact us in the future if you have any additional concerns.

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