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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

February 11, 2023

I have a 23 rav4 that the screen went out in and they had to order a new screen radio. I didn't understand why the service desk did not know what the service guy did. Now I have to make another trip to get i More

by THH1TLR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for bringing this to our attention, we're sorry to hear that you've had this experience with your new vehicle. We would like to help get this resolved as soon as possible. Please give us a call at 931-520-4153 should you care to talk more in detail

February 11, 2023

Super clean facility. Vehicles checked in less than 1 minute after arrival. Nice, comfortable lounge area. Service was complete just over 30 minutes after arrival. Super n More

by hunterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Hollie Crabtree
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your service needs, and for taking the time to write a review. We're glad to hear that you had a positive experience with us, and that our team was able to meet your needs efficiently and professionally. We appreciate your business, and we hope to serve you again in the future.

February 11, 2023

It was very fast service,less than an hour. Employees were very professional. I will definitely return for my next service on my Camry. More

by Joan Connolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for your kind words, we're glad to hear that you had a positive experience at Cumberland Toyota. We hope you'll come back and see us again for all your automotive needs.

February 11, 2023

Erica found the correct warranty that covered the repairs. She handle everything and corrected all the previous issues. She made it a.very pleasant experience. Thank you Erica for your great customer More

by Sunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota. We're glad to hear that you found the warranty that covered your repairs and that you had a positive experience with our team. Thank you for your business and we hope to see you again soon!

February 11, 2023

Always a quick and good service. Always a quick and good service. Always a quick and good service. More

by BTHOMAS.121991
Recommend Dealer
Yes
Employees Worked With
Cody Thomas, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for your continued business at Cumberland Toyota, we appreciate it!

February 10, 2023

They were very efficient and was willing to accommodate me in short notice. The salesman, Cody, made the service happen even though I called them the hour before coming through town. I really appreciated t More

by SEMERSON15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody in sales, Erica Melton
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Feb 13, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Cody will be excited to hear that he was able to help you out in a time of need. We're glad to have him on our team and we hope you'll come back and see us again soon.

February 10, 2023

I’ve Had an appointment to be there at 10 o’clock on Wednesday to get my tire sensor replaced, it was done in QuickTime More

by auntbb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota. We're glad to hear that your visit went smoothly and our service team was able to take care of your tire sensor replacement quickly. We appreciate your business and hope you'll come see us again soon.

February 10, 2023

They are very friendly, professional and punctual. The waiting room is comfortable with complimentary coffee. More

by kjyoung_2@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write this review. We're glad to hear that you had a positive experience with our team, and we appreciate your kind words about our waiting room. We hope you'll come back to see us again in the future!

February 09, 2023

They told me one price and charged me a much higher price. Not very honest or ethical. More

by DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for your review, we're sorry to hear that you didn't have a positive experience at Cumberland Toyota. We always try our best to give our customers the most accurate information and pricing possible. If there was an issue with the price quoted to you, we would love to hear more about it and see how we can make it right. Thank you for bringing this to our attention.

February 09, 2023

The cover underneath the oil pan was left unfastened from last oil change. It was requested it be fastened during this oil change and it still was not corrected (noticed the day after the oil change). More

by KDMATHIS326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea on employee names
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for bringing this to our attention, we apologize for the inconvenience. I'll make sure your feedback is passed along to our service team so they can take a closer look at what happened. Thank you for choosing Cumberland Toyota and we hope you'll give us another chance in the future.

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