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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
3,001 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,001 reviews

February 09, 2023

They told me one price and charged me a much higher price. Not very honest or ethical. More

by DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick
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Feb 13, 2023 -

Cumberland Toyota responded

Thank you for your review, we're sorry to hear that you didn't have a positive experience at Cumberland Toyota. We always try our best to give our customers the most accurate information and pricing possible. If there was an issue with the price quoted to you, we would love to hear more about it and see how we can make it right. Thank you for bringing this to our attention.

February 09, 2023

The cover underneath the oil pan was left unfastened from last oil change. It was requested it be fastened during this oil change and it still was not corrected (noticed the day after the oil change). More

by KDMATHIS326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea on employee names
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for bringing this to our attention, we apologize for the inconvenience. I'll make sure your feedback is passed along to our service team so they can take a closer look at what happened. Thank you for choosing Cumberland Toyota and we hope you'll give us another chance in the future.

February 09, 2023

I purchased my vehicle over the phone and Roberta made that so easy and a wonderful process More

by RWRIGHTTWAS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Brandon Davidson
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota. We're so glad you found the process easy and that you enjoyed working with her. We hope to have the opportunity to serve you again in the future.

February 09, 2023

Very accommodating and friendly! Do a great job servicing my car. Easy to work with More

by LYNNM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for your kind words. We're happy to know that we've been able to meet your needs and provide great service. We hope you'll continue to choose us for all of your automotive needs in the future.

February 08, 2023

friendly professional and expedient Ive always trusted them to do a good job and very knowlegable More

by rangerjohnolsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for your continued business at Cumberland Toyota, we appreciate it!

February 08, 2023

I thought everything went well I was glad everything went well. I plan to return to Toyota More

by klhtravels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota, and for choosing to do business with us. We're glad that you had a positive experience and we look forward to seeing you again in the future.

February 08, 2023

Had fuel pump replaced. Had to return next day because job wasn't done correctly the day before. Besides my time, total milage for both round trips was 160 miles. Gas is exp More

by jerjano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Furton
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

I'm sorry to hear about the trouble you had with your fuel pump replacement. We strive to do the best job possible for our customers, so it sounds like we missed the mark on this occasion. I would like to apologize and make things right. If you have a moment, please give us a call at 931-520-4153 and let me know what can be done.

February 08, 2023

Helped me locate and secure new vehicle. Very appreciative of Roberta and Fred in the process. More

by AMANDAMGOODWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Fred Riddle, Travis Fitzpatrick, Erica Melton
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, we appreciate it!

February 08, 2023

They do what they say when they say they will do it. They are the gold standard for dealerships in the area. More

by ARMYCOP82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. We're glad to hear that you have had a positive experience with us and that we have been able to meet your needs. We strive to provide the best possible service to our customers and it is great to know that we are succeeding in this goal. Thanks for choosing Cumberland Toyota and we hope to see you again soon!

February 07, 2023

Text was nice and easily set up so that I didn’t have to call and schedule More

by SHEARER.B.14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Joby Allen
Report | Print
Feb 13, 2023 -

Cumberland Toyota responded

Thank you for your business, Cumberland Toyota. We're glad to have you as a customer and appreciate the kind words about our text service.

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