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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

January 21, 2023

Your crew was wonderful; fitting me in even though I was early for my appointment due to a sudden change in my schedule, very courteous and efficient. More

by BJSHEL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton
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Jan 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have earned your satisfaction. We strive to provide quick service and a friendly atmosphere and it great to hear that we've succeeded. We hope you'll continue to choose us for all of your automotive needs in the future.

January 20, 2023

Left me in the lobby for 2 hours after work was completed. Said called me once. Why not try several times. Told check in person I would be in lobby. Sad More

by Dq2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jan 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're sorry to hear that your experience was less than satisfactory. We would like to apologize for the inconvenience caused and would like to assure you that this is not indicative of the service we aim to provide our customers. If there is anything we can do to improve your experience in the future, please do not hesitate to let us know.

January 20, 2023

Extremely happy with the service we received buying our first brand new vehicle. Thankful to Josh for making it so smooth. More

by jandj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
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Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words, we're happy to have the opportunity to serve you.

January 20, 2023

Took my car to the shop, got it fixed, and now it’s working like it should. Thank you to all that helped me out with keeping me in the loop and telling me every detail. More

by Hailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, the mechanic, helped with describing what part was taken out and where the part is. He was very helpful with putting mechanical language in English for me. , Jenny Furton, Franklin Higgenbotham
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Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your review and kind words. We're glad to hear you had a positive experience at Cumberland Toyota. We strive to provide excellent customer service and we're happy to know that we were able to do that for you. Thanks for choosing us and we hope to see you again soon!

January 20, 2023

Nice people to do business with I did not purchase my vehicle from them but they service it for me and treat me as if I did More

by RDJMEMPHIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
Report | Print
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Cumberland Toyota values your business and we are happy to service your vehicle.

January 20, 2023

Extremely helpful! Explained service results well. Told me of repairs needed in the near future. More

by Sunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to hear that our service team was able to explain the results of your service visit well. We strive to keep our customers informed of any necessary repairs that may need to be taken care of in the near future. Thank you again for choosing us and we hope to see you soon!

January 20, 2023

I travel to and from Florida several times a year and it seems that the maintenance required alert always comes on. I have always been able to get service right away and I have never had to wait an unreaso More

by CURCHSEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
Report | Print
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for your loyalty in traveling to us from Florida multiple times a year. I'm glad to hear that you've always been able to get service right away and that you haven't had to wait an unreasonable time. We aim to provide the best possible service for our customers and I'm glad we're meeting your needs. Thanks again for choosing Cumberland Toyota!

January 19, 2023

Quality service. They have been taking care of my Toyota for the last three years. More

by CoachJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham, Hollie Crabtree
Report | Print
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words and review. I'm glad to hear that you had a positive experience with our service department and our team. We strive to provide excellent customer service and we're happy to know that we were able to meet your needs. Thank you for choosing Cumberland Toyota and we hope to see you again soon!

January 19, 2023

Great service and friendly staff I would recommend Cumberland Toyota to anyone very fast and quick in and out Thanks Danny keep up the good work 👍🏽 More

by DRWALKER53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words and recommendations. We're glad to have been able to provide you with great service and we hope that you'll continue to choose Cumberland Toyota for all of your automotive needs. Thank you for choosing us!

January 19, 2023

Too long of a wait when u have appointment for oil change .We waited 1 hour and 40 minutes. I’m unsure if I will go back. More

by DPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know the people.
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Jan 20, 2023 -

Cumberland Toyota responded

.Thank you for your feedback, we're sorry to hear that you had such a negative experience at our service department. We strive to provide excellent service to each and every one of our guests, and I'm sorry that we failed to do so on this visit. If you would like to discuss this further or share more details about your experience, please don't hesitate to reach out to me directly at 931-520-4153. Its our hope that you will allow us to make it up to you on a future visit.

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