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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

January 16, 2023

There is a problem, they recognize it as a problem but since it didn’t show up in the diagnosis (no red lights) they said they couldn’t do anything. The wouldn’t even be my advocate to corporate. Not sati More

by RBETTS1221
Recommend Dealer
No
Employees Worked With
Quinton
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Jan 20, 2023 -

Cumberland Toyota responded

Hi there, we're sorry to hear that you had such a negative experience with Cumberland Toyota. We would love to help get this sorted out for you. Please feel free to contact us directly at 931-520-4153 should you care to talk more in detail. .

January 16, 2023

Always friendly and considerate! !Have always been pleased with the Toyota dealership especially in the service department!! More

by TKMARSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
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Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your loyalty to Cumberland Toyota, we appreciate your business!

January 15, 2023

The staff is always courteous and keeps you informed about the status of your vehicle. This is the 3rd car we’ve purchased from Cumberland Toyota and we've been happy with the service. More

by JANPATSCHKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Travis Fitzpatrick, Jenny Furton, Franklin Higgenbotham
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Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your continued business and kind words, Cumberland Toyota team is happy to know that we have been able to meet your needs and expectations. We look forward to continuing our relationship in the future.

January 15, 2023

Cumberland Automotive got me in to change spark plugs and routine tune up in a 2018 Tacoma.. The friendly staff got me in and out quickly. I am glad I chose Cumberland Automotive for my vehicle purchase More

by TNRADER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have you as part of our family. We appreciate your kind words and we will continue to work hard to provide the best possible experience for everyone who visits us.

January 14, 2023

Cumberland Toyota has terrific sales and service. I have never had a bad experience at this dealership and I would return in an instant. More

by REIDJRIBBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ronnie Bean, Brandon Wacker, Franklin Higgenbotham, Hollie Crabtree
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Cumberland Toyota is truly grateful for your business. We hope to see you again soon!

January 14, 2023

Have always been friendly, and helpful and very knowledgeable when answering my questions or concerns about my vehicle. More

by daangus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Jenny Furton
Report | Print
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have you as part of the family!

January 13, 2023

Quick service. Couldn’t have wished for better and quicker service as I was traveling. More

by AJ
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for writing such a positive review. We're glad to hear that our service was able to meet your needs during your visit. We hope you'll come back and see us again the next time you're in the area.

January 13, 2023

The greeting at the front when you drop your car off for oil changes is not friendly, however had a great conversation with the lane manager who is in process of trying to better things. Staff was very nice More

by dawsonwyattella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write a review. I'm glad to hear that our service team was able to quickly take care of your needs while you were traveling. We appreciate your business and look forward to serving you again in the future.

January 13, 2023

Ignored when walked in while they discussed internal issues. Didn't fill up tires, left tire stem cap off, didn't write on the ticket that tire that was leaking couldn't be repaired. Sent me back on the More

by PAUL@MONTCASTLE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franklin Higgenbotham
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're sorry to hear that you didn't have the best experience. We would like to apologize for the way you were treated when you came in as well as the service your vehicle received. We understand how it can be frustrating when things like this happen and we want to assure you that we are looking into what went wrong. We appreciate your bringing this to our attention and hope that you will give us another chance in the future. If there is anything else we can do for you, please don't hesitate to let us know.

January 13, 2023

The service personnel are very efficient and pleasant to work with. I would recommend them and the dealership to everyone. More

by DONGPOST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Hollie Crabtree
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have had the opportunity to serve you. We appreciate your feedback and will pass it along to our team, we hope you'll continue to choose us for your automotive needs.

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