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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,998 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

January 13, 2023

Work done. I’m satisfied. Wish they would stop sending notifications and asking me to complete surveys and writing lengthy descriptions of my experience. More

by Jgray2
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your review, and for choosing Cumberland Toyota. We're glad to hear that you're satisfied with the work we've done, and appreciate your feedback regarding our notifications. We'll make sure to pass this along to our marketing team so they can take it into account when creating future communications. Thank you again for choosing Cumberland Toyota, and we hope to see you back soon!

January 13, 2023

Gave me a loner car to drive while painting my vehicle, which I greatly appreciated. The paint job really looks great. More

by pspivey305
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for writing such a positive review. We're glad to hear that you had a good experience with our service department, and we hope you'll come back to see us again in the future.

January 13, 2023

M m m m m m m m m m m m m m m More

by sek513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota, and for your continued business! We're glad to have you as a customer and we'll do our best to continue providing excellent service. Thanks again!

January 12, 2023

Nice staff. Was just disappointed that they didn’t inform me or give me the option to replace my cabin and fuel filters when they marked them in the “yellow” More

by dealer rater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have you as part of the family! I'm sorry to hear that you were disappointed that we didn't inform you or give you the option to replace your cabin and fuel filters when they were marked in the "yellow." We try our best to be as transparent with our customers as possible and make sure they are well aware of the services their vehicle needs. If there is anything we can do in the future to better serve you, please don't hesitate to let us know. Thanks again for choosing Cumberland Toyota!

January 12, 2023

Friendly smiles and fast service. Very helpful with everything I needed. Will be binging my truck back. More

by Zip7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write such a kind review. We're so happy to hear that you had a positive experience with our team, and we hope you'll come back to see us again in the future!

January 12, 2023

Great service Friendly service Cared about working with you to meet your needs. Definitely recommend More

by Kaylors2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Josh Lawson, Cody Thomas
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, we are truly blessed to have such wonderful customers as yourself. We work hard every day to ensure that our customers feel like family and that they are taken care of in a way that exceeds their expectations. We hope to see you again soon!

January 12, 2023

Three visits due to transmission leak. First, leak around torque converter. Second leak continued so complete transmission replacement??? Third vent cap on top of transmission missing. Qu More

by Racklyeft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to share your experience with us. We're glad to hear that you have had a positive experience with our dealership, and we apologize for any inconvenience you may have experienced while your car was being serviced. The missing vent cap is certainly concerning, and we will make sure to follow up on that with our service department. I'm sorry to hear that you were not pleased with the work done on your transmission, and we would like to offer you a complimentary oil change as an apology. Please let us know if there is anything else we can do for you. Thank you for choosing Cumberland Toyota, and we hope to see you again in the future.

January 12, 2023

Professional, courteous. Service writers and attendants were fairly mechanically knowledgeable in their discussions with me before and after the scheduled service More

by GEORGEHIRNERSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Jenny Furton, Erica Melton, Hollie Crabtree
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Cumberland Toyota. We're so happy to know that you had a positive experience with our service writers and attendants. They take pride in their work and it's great to see that it shows! If there is anything we can do to make your next visit even better, please don't hesitate to let us know. We hope to see you again soon!

January 12, 2023

Normally very good and fast service, especially for walk-in oil changes. However, a scheduled appointment to diagnose a check engine light took way longer than expected, even though the answer came bac More

by RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Franklin Higgenbotham, Hollie Crabtree
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your vehicle service needs, and for taking the time to write a review. I am sorry that your experience was not entirely positive, and that you felt as though you were being upsold unnecessary services. Our goal is always to provide quality service in a timely manner, and it sounds as though we did not meet that goal in your case. I would like to apologize on behalf of our team and assure you that this does not reflect the level of service we aspire to provide our customers. We will use your feedback to improve our processes so that we can better serve you in the future. Thank you again for choosing Cumberland Toyota, and please do not hesitate to reach out if there is anything else we can do for you.

January 11, 2023

The mechanic I spoke to about my truck was very helpful and explained everything that was going wrong with my truck so that I could understand the work that would need to be put into it. More

by TURNER82002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for giving our mechanic the opportunity to help you understand the work that needs to be done on your truck. We're glad he was able to provide you with the information you need, and we hope you'll come back to see us when it's time for your next repair or service.

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