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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,997 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,997 reviews

January 09, 2023

Service was completed in a timely manner. Staff was courteous and polite and scheduling was efficient. More

by Sherry.prichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have you as part of the family! We appreciate the five-star review and are happy to know that you were kept in the loop while your car was being serviced. We aim to provide transparency and communication with our customers so they always feel informed. If there is anything else we can do for you, please don't hesitate to reach out. Thank you for your business!

January 09, 2023

Everyone was courteous and efficient, even squeezing me in early to accommodate a sudden change in my schedule. A wonderful crew, very pleasant to work with. Thank you. More

by BJSHEL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton
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Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write this review. We're glad to hear that you had a positive experience with our team, and we hope to see you again in the future.

January 08, 2023

I called before making my appointment. Talked with Franklin. He was very helpful. And my problem was solved. The technician and he went above and beyond. Thinking of buying a new Toyota More

by STEVESTEARNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Franklin and the technician are both Cumberland Toyota team members and we're glad to have them on our team. We'll be sure to pass along your compliments and ask Roberta to work just as hard for you when you come in for a new car purchase. Thanks again for choosing Cumberland Toyota!

January 08, 2023

They let you know what was happening to your car; and when it would be done. More

by Eleanor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your kind words and 5-star review of Cumberland Toyota. We're glad to have been able to provide you with great service and keep you updated on the progress of your car's repairs. We hope you'll come back to see us again should you need any automotive services in the future.

January 08, 2023

Iam really enjoying my car I knew I could trust Josh thanks so much Josh an Cumberland Toyota. More

by sherriehackett57!
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have you as part of the family! We appreciate your kind words and we'll be sure to pass along your compliments to our team. We hope you'll continue to choose us for all your automotive needs.

January 08, 2023

Friendly staff that is knowledgeable and willing to help their customers. We are repeat customers and love the staff at Cumberland Toyota. More

by CARTERA0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Lexi Buckler
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Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your kind words and continued business, Cumberland Toyota customers are the best! We're happy to have you as part of our family.

January 07, 2023

It was a challenging time to get the car exactly I wanted. The team was very helpful to get and deliver the car to my home. All could be done remotely. It was a stress free purchase. More

by mkurosu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson, Brandon Wacker
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Jan 07, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Cumberland Toyota. We're glad to hear that we could assist you in getting the car of your dreams and that the process was stress free for you. We hope to continue to serve you well in the future and please do not hesitate to reach out if there is anything we can do for you.

January 07, 2023

Friendly service folks. Good work done on my 2015 Tacoma. Wish my new truck was delivered sooner but don’t believe it is the dealership fault. More

by FIRSTFRUITS0003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
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Jan 07, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business! I'm glad to hear that our team provided friendly service and that the work done on your Tacoma was satisfactory. We apologize for the delay in delivering your new truck, but we're glad it was worth the wait. Thanks again for choosing Cumberland Toyota.

January 07, 2023

Was great that they were honest and only did work that was necessary on service More

by Randy cherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young man in wheel chair, don’t know name
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Jan 07, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for leaving this review. We're glad to hear that our service personnel were friendly and helpful. We strive to provide excellent customer service, and we're happy to know that we met your expectations. Thank you for choosing us!

Jan 09, 2023 -

Randy cherry responded

thanks again

January 07, 2023

Beat sales team and service group in the Cumberlands! Professional in every sense of the word. I’m a very satisfied customer More

by sue.boles.376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Brandon Hall, Ryan Corner, Travis Fitzpatrick
Report | Print
Jan 07, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for your kind words about our sales and service teams. We strive to provide the best possible experience for each and every one of our customers, and it is great to hear that we have succeeded in doing so for you. We hope you'll continue to choose us for all of your automotive needs in the future.

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