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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,997 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,997 reviews

December 30, 2022

Service is fine. The only problem I have is we have been changing our oil every 3000 miles when the light came on. Then the last time we changed it they told us it’s More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unkmown
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Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your vehicle's service needs and writing a review. We're sorry to hear that you have been getting conflicting information about when to change your oil. Our technicians are trained to reset the oil-change indicator light at each service, and they should have advised you of the correct mileage interval at the time of your last visit. Its our hope that you will allow us to make it up to you on a future visit.

December 29, 2022

Always treats you like family, no matter how long it’s been. Great Dealership. Thanks More

by JMCAPLENOR5708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Hollie Crabtree
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Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for your kind words. We're so happy to hear that you always feel like family when you come see us, and that we provide great deals. We hope to see you again soon!

December 29, 2022

Quick service at a reasonable rate. Service advisors were well informed and very personable and attentive. Specials always add value when choosing this dealership. More

by barbarastaggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota. I'm glad to hear that our service department was able to take care of your vehicle issue in a professional and satisfactory manner. Our team strives to provide excellent customer service and I'm happy to hear that we were able to meet your expectations. Thank you for choosing Cumberland Toyota and we hope to see you again soon!

December 29, 2022

I arrived at the dealership and was promptly greeted. The young man was very courteous. More

by TJSWAF
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Jan 05, 2023 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, we're happy to have been able to serve you quickly and efficiently. We hope you'll come back to see us again in the future.

December 29, 2022

very good service, jenny was great, wait on service was not to long great dealership. More

by p_rhoton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota. I'm glad to hear that our service department was able to take care of your issue in a professional and satisfactory manner. We appreciate your business and hope to serve you again in the future.

December 29, 2022

Jenny in service dept did an excellent job in understanding the problem and taking care of it professionally she has great management skills because she does her job all the way thru from check i More

by PAULAKFOWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota. I'm glad to hear that you had a positive experience with our service department and our team member, Jenny. She is an excellent representative of our company and I'm sure her management skills are top-notch! Thank you again for your business and we hope to see you back soon.

December 28, 2022

Great place, friendly, courteous and even dog friendly. Recommend highly to family and friends, Thanks More

by cathywhiteaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Franklin Higgenbotham, Joby Allen
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Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for your kind words about our team. We're glad to hear that you found our service fast and friendly. We strive to provide the best possible experience for our customers, and we're happy to know that we were able to meet your expectations. Thank you again for choosing Cumberland Toyota.

December 28, 2022

The dealership was friendly. The service was fast in comparison to the other dealerships I had gone to. More

by ALEXJUAN8597
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Herd, Lexi Buckler, Franklin Higgenbotham
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Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for your kind words about our dealership and service. We're glad to hear that you found us friendly and fast, and we hope you'll come back to see us again soon!

December 28, 2022

Great customer service I had recently bought my first car and they made it easy for me More

by Aperez7302
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Gist
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Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business! We're glad to hear that you had a great experience and will be back for your next servicing. Thank you for the feedback and we look forward to seeing you again soon!

December 27, 2022

Courtesy and customer service is great. They do an outstanding job with diagnostics and getting you worked in when you need to be. More

by C Morse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your vehicle service needs, and for taking the time to write a review. We're glad to hear that you had a positive experience and that we were able to exceed your expectations. It is our goal to always provide excellent customer service, and we're happy to know that we succeeded in this instance. We look forward to serving you again in the future.

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