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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,996 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,996 reviews

December 27, 2022

Great service as always! I’ll be back for the next servicing. I appreciate the extra steps always taken to answer questions and communicate. More

by Hbittle7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your vehicle's service needs, and for taking the time to leave a review. We're glad to hear that you continue to be pleased with our service, and we appreciate the extra steps we take to answer your questions and communicate with you. We hope you'll choose us again for your next servicing needs. Thank you for your business!

December 27, 2022

Jenny in service dept was a professional in every way and most of all she knew her vehicles an d how to make her customers know they were being taken care of I highly reccomend the dealership and servic More

by PAULAKFOWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota. We're glad to have you as part of the family and appreciate your kind words about our dealership and service department. We'll be sure to pass your compliments on to those teams. If there's anything we can do for you in the future, please don't hesitate to let us know. We want to make sure you have a great experience every time you visit us.

December 27, 2022

Travis is best person to deal with , very friendly and easy to deal with , he always tries to help More

by 5newmans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
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Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for writing such a positive review. We're so happy to have you as part of the Cumberland family and we appreciate your kind words about our dealership and service department. We'll be sure to pass on your compliments to both teams. We hope you'll continue to choose Cumberland Toyota for all of your automotive needs in the future. Thank you for your business!

December 26, 2022

Jenny Furton was very helpful on the service needed on my vehicle. Pleasant experience and the technicians handled my repairs quickly and profesionally More

by TNBBQGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota. We're glad to hear you had a positive experience and our technicians were able to handle your repairs quickly and professionally. We appreciate your business and we hope you'll choose us again for your future automotive needs.

December 25, 2022

Didn’t tell the truth about the price of our 2023 Camry also after we told them we DID WANT extended warranty they DID NOT write it up that way or tell us we didn’t have it I ask 3 times about car price an More

by BAILEYDARLENE36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Brandon Wacker, Jenny Furton
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Dec 26, 2022 -

Cumberland Toyota responded

I'm sorry to hear that our team didn't meet your expectations during your recent visit to Cumberland Toyota. We always try our best to be transparent and honest with our customers, so I'm sorry to hear that wasn't the case for you. Our goal is for each customer to have a positive experience when visiting our dealership, so I'll pass on your feedback to our team. We appreciate your business and hope that you'll give us another chance in the future.

December 25, 2022

Very friendly staff and easy to work with! I was in and out the door within 30min. More

by Maggie Fraser
Recommend Dealer
Yes
Employees Worked With
Christy Herd
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Dec 26, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have been able to help you out and get your vehicle repaired properly. We appreciate your business and look forward to helping you again in the future.

December 25, 2022

They do good work in a timely manner. I will continue to utilize their services in the future. More

by COXFOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Franklin Higgenbotham
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota, we're glad to have earned 5 stars from you. We aim to provide quality work in a timely manner and it great to know that we are succeeding in this goal. We hope to continue providing excellent service for you in the future.

December 24, 2022

They not only fit us in but they were so pleasant. We felt that our vehicle was throughly checked out and repaired properly with the correct parts. No price gouging…. Thank you until next time. More

by P Stringer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The man in the wheelchair was wonderful!
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Dec 26, 2022 -

Cumberland Toyota responded

Thank you so much for choosing Cumberland Toyota, and for taking the time to write such a positive review. We're glad to hear that you had a positive experience with our service department, and that you felt like your vehicle was properly taken care of. We strive to provide excellent customer service, and it's great to know that we succeeded in doing so. Thank you again for choosing Cumberland Toyota, and we hope to see you back soon!

December 23, 2022

I trust these folks with my life. I live in Washington DC, and I save my oil changes and maintenance for my trips back home because of how much I trust their advice and service. More

by T_KING1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for your trust in Cumberland Toyota, and for choosing us for your vehicle maintenance and repairs. We're glad to have been able to serve you well, and we hope that you'll continue to choose us in the future.

December 23, 2022

Best experience ever had Josh had me in and out in 30 minutes no games More

by Walter mullins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson
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Dec 26, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota. We're so glad to hear you had such a great experience with us. We pride ourselves on providing excellent customer service and it's great to know that we were able to meet your needs quickly and efficiently. Thanks for recommending us and we hope to see you again soon!

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