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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,997 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,997 reviews

December 23, 2022

Best experience ever had Josh had me in and out in 30 minutes no games More

by Walter mullins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson
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Dec 26, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota. We're so glad to hear you had such a great experience with us. We pride ourselves on providing excellent customer service and it's great to know that we were able to meet your needs quickly and efficiently. Thanks for recommending us and we hope to see you again soon!

December 23, 2022

Very knowledgeable and friendly people ld recommend getting your service at Cumberland Toyota in Cookeville Tn. More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Josh Lawson, Jenny Furton
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for your kind words and recommendation, Cumberland Toyota is proud to serve the Cookeville community. Our team of experts are here to help you with all of your automotive needs. We hope to see you soon!

December 23, 2022

Excellent customer service from everyone you work with and encounter. Time for the work to be finished and finished right has always been the outcome. More

by 4BR.WALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your automotive needs, and for taking the time to write a review. We're glad to hear that you have had a positive experience with us and that we were able to meet your service needs in a timely manner. We appreciate your business and look forward to serving you in the future.

December 23, 2022

The service was excellent and all the people are helpful and nice. I recommend them for sure More

by TAREKFOULY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Dec 26, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business! We're glad to hear that our team was knowledgeable and friendly, and we hope to see you again soon.

December 23, 2022

Cookeville Toyota has always been good to me and helpful. They seem to be busy quite a bit which sometimes causes a delay but for the most part the experience has been great. More

by SUNSETS7175
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for your trust and loyalty, we truly appreciate it! We're glad to have you as part of the Cumberland Toyota family.

December 23, 2022

We love this dealership from sales people to the service crew. All have been so nice and helpful. I can’t say enough they are great! More

by DECLINATOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for the great review, and for recommending our dealership to your friends and family. We're glad to have been able to provide you with excellent service, and we hope that you'll come back to see us again in the future.

December 23, 2022

Great service . Recommend for automotive service.Always do the services need in a very timely manner. More

by Bill R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for your kind words and rating, Cumberland Toyota. We're happy to know that you've had a positive experience with our service department and that we've been able to meet your needs in a timely manner. We'll continue striving to provide the best possible service and look forward to serving you again in the future.

December 23, 2022

Phone contact with service department is frustrating. Labor charges high but overall good service.resume More

by sambo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota, we're glad to hear that you've had a positive experience with our service department overall. We apologize if you found our phone contact to be frustrating and we'll pass along your feedback to our team. Our labor charges are high because we only use best parts and employ ASE certified technicians, but we hope the quality of our workmanship makes up for it. Thank you again for choosing Cumberland Toyota and we hope to see you back in the shop soon!

December 22, 2022

They told us it would be an hour and it was only 35 minutes Got in and out Great service! More

by KMFIREMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for your review, and for choosing Cumberland Toyota. We're glad to hear that our service tech was able to get your car taken care of quickly and that you've always had a positive experience with us. We appreciate your business and look forward to serving you in the future.

December 22, 2022

Oil change was the most expensive I’ve experienced at any Toyota dealership ever and I’ve been to quite a few Customer accommodations as bare bones as any also All in all I’ll be traveling a little farth More

by huntntky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hollie Crabtree
Report | Print
Dec 23, 2022 -

huntntky responded

Also hard to understand why the Toyota dealer has no offer of car wash and apparently never has Every Toyota dealership I’ve ever been to has car wash and floor mats not used Cabin air cleaner was over priced as well

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