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Cumberland Toyota

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.5
3,006 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,006 reviews

December 16, 2022

Great service, very thorough in explaining everything going on with my vehicle. Would highly recommend this Service Department. More

by IDWALKER1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Joby Allen
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Dec 17, 2022 -

Cumberland Toyota responded

Thank you for your kind words, we're glad to have you as a customer!

December 16, 2022

Down to earth and easy to deal with Service Department. Timely repairs on routine service and recall issues. Scheduling appointments has been a pleasant and professional experience. I have had the oppo More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton, Franklin Higgenbotham
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your vehicle service needs, and for taking the time to share your experience. We're glad to hear that you have found our staff down-to-earth and easy to deal with, and that our repairs have been timely and done properly. Scheduling appointments has been a positive experience for you as well. We appreciate your business and hope that you will continue to choose us for all of your automotive needs in the future.

December 15, 2022

The phone line was busy every time I called. I left several messages. no one ever returned my calls. I finally reached service sept in late afternoon by calling toyota parts. they answered immed More

by lwo2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franklin Higgenbotham
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're sorry to hear that you had difficulty reaching us on the phone. We would like to apologize for any inconvenience this may have caused and would like to assure you that we will do our best to rectify the situation. Please feel free to contact us again or reach out to our parts department at 931-520-4151 and they will be happy to help you with your needs.

December 15, 2022

My sales agent, Fred Riddle was nothing less than amazing He still checks on me & my purchase after a year 😊 The service department is always friendly & sufficient More

by DPPERSONNEL.KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton, Franklin Higgenbotham
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

Thank you for your kind words about Fred, our service department and Toyota in general. We're happy to have you as a part of the Cumberland family!

December 15, 2022

Great people and service. They communicate very well and always ready to help. Will keep buying my cars there!!! More

by NAPIER121274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

We can’t thank you enough for taking the time to share

December 14, 2022

It is hard to schedule an appointment; the phones are not being answered consistently. I have responded this surveyed many ; never get feedback. I’m not a new customer; we have purchased our last 3 vehicles More

by TIMOTHYMCGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

Thank you for your feedback, we're sorry to hear that it has been difficult to schedule an appointment with our dealership. It is through reviews such as this that we are able to make adjustments to our processes in order to better serve our guests. Thanks again for taking the time to share, please feel free to contact us at 931-520-4153 should you care to talk more in detail.

December 14, 2022

I had very fast and efficient service. Love the 2 year/25K service with a lease. More

by tonihenricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Joby Allen
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

Thank you so much for sharing

December 14, 2022

I experienced a knowledgeable and courteous staff that honored my appointment time. I also found the facility to be clean and orderly More

by jojo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write a review. We're glad to hear that you had a positive experience with our staff, and that you found our facility clean and orderly. We hope you'll come back to see us again in the future!

December 13, 2022

Stopped in for windshield wipers the other day. They were able to get me in and put them on for me in no time. Reasonably priced, courteous, efficient, and clean waiting area. More

by B.JEANIE.MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Kia for your windshield wipers, and for taking the time to write a review. We're glad to hear that you found our service to be quick and reasonably priced, and that you appreciated our clean waiting area. We hope to see you again soon!

December 13, 2022

The staff at Cumberland Toyota are always professional,friendly, and informative. They take care of me every time I visit Thanks! Michael Carter It’s Bo Time!! 😀 More

by MJCARTER9000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Franklin Higgenbotham
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota and for your review. We're glad to hear that you have had a positive experience with our service department and that we were able to exceed your expectations. We appreciate your business and look forward to serving you in the future.

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