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Cumberland Toyota

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.5
3,001 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts ...
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,001 reviews

December 11, 2022

I have never waited almost 2hours for an oil change. But I did last time. More

by Joyce.stockton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your oil change needs, and for taking the time to write a review. I apologize that you had to wait such a long time for your service. We strive to provide our customers with the best possible service, but unfortunately sometimes we fall short of our own high standards. I would like to thank you for bringing this to our attention, as it is something we definitely want to improve on. I have already shared your feedback with our team so that they are aware of the situation and can work to correct it. Again, thank you for bringing this to our attention and providing us with feedback on how we can improve our service. We appreciate your business and hope that you will choose us again in the future

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December 10, 2022

Handled my issue quick fast. It was smooth. Then there is the mandatory 15 words that’s another issue More

by Tlm38501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business! We're glad to hear that we were able to handle your issue quickly and that the process was smooth. Thank you for taking the time to leave a review.

December 10, 2022

I bought the car there with 17,000 miles. Always get oil changed there 252,000 miles now. They rebuilt my engine per Toyota's recall. I expect to go another 100,000 having it service there. More

by 1STPAPA111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have been able to service your vehicle for so many miles and hope to continue doing so for many more. Thank you for the opportunity to recognize our team.

December 09, 2022

Friendly, clean, and efficient. The process of scheduling was friend like and easy. Great people. More

by riverdans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business! We're glad to hear that you had a positive experience and our team was able to help resolve the issue you were having. We hope to see you again soon!

December 09, 2022

Your dealership has been servicing our Lexus’s for years and has always done a great job. The Lexus that I brought in a couple weeks ago is used but is new to us. I asked that you check it out to make sure More

by Moonriver861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure who helped me, sorry
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Dec 09, 2022 -

Moonriver861 responded

I've always been happy with this dealership. Great Job Thanks

December 09, 2022

Great service and great staff , was able to get the apt time I needed for my service and to check an issue I was having More

by Kimwalden94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write this review. We're glad to hear that you had a positive experience with our service department, and that our staff was able to help you resolve the issue you were having. We hope you'll continue to choose us for your automotive needs in the future.

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December 09, 2022

Excellent service as always! Jenny is great and we trust her advice on our car’s needs. More

by EBLAYLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have been of service! We hope you'll come back and see us again soon.

December 09, 2022

We had to order a car which took a little longer than I wanted but it happens. It was a pretty quick process once we picked it up. We ended up grabbing some lunch while they cleaned up the car and got pape More

by RICKY22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wacker
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota, we're glad to hear that you had a positive experience overall. We apologize for the delay in getting your new car and appreciate your understanding. We hope you'll continue to choose us for all of your automotive needs in the future.

December 08, 2022

As far as I know now, I think that they did an excellent job on my RAV4. The personnel were very nice and friendly. I would give them an A+ rating. More

by tj15447
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, I am not aquatinted with anyone listed.
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for your kind words, Cumberland Toyota. We're happy to hear that you had a positive experience with our staff and that your RAV4 was serviced well. We appreciate your business and look forward to seeing you again soon!

December 08, 2022

I have been a customer of yours since the Prius came out and very satisfied with your service and cars. I’m now on my 3rd Toyota. More

by Eve s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Herd
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for your kind words about our team. We're glad to have you as part of the Cumberland family, and we look forward to serving you for many years to come.

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