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Cumberland Toyota

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.5
3,006 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,006 reviews

December 13, 2022

They was fast, friendly courteous. First time in awhile I didn’t mind waiting.Thanks More

by Svmaynard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Dec 17, 2022 -

Cumberland Toyota responded

Thank you so much for the posting

December 13, 2022

Brought my Tundra in for an oil change . Everyone was polite. In and out with no over- selling of unneeded products. More

by Hbilbrey67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

Its wonderful to know that you had such a positive experience when visiting

December 12, 2022

The staff is friendly and knowledgeable. Fast and honest service. Fair pricing with no pressure. More

by 13FJCRUISER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Hollie Crabtree, Joby Allen
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write such a kind review. We're thrilled to have earned your trust and we will continue striving to provide the best possible experience for our customers. Thank you for your business!

December 11, 2022

We had our vecehile serviced, the team was very professional and on top of things We were very pleased More

by thekeys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for your kind words. We're glad to hear that you had a positive experience with our team--they strive to provide excellent service every day. Thank you for your business, and we hope to see you again soon!

December 11, 2022

I have never waited almost 2hours for an oil change. But I did last time. More

by Joyce.stockton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your oil change needs, and for taking the time to write a review. I apologize that you had to wait such a long time for your service. We strive to provide our customers with the best possible service, but unfortunately sometimes we fall short of our own high standards. I would like to thank you for bringing this to our attention, as it is something we definitely want to improve on. I have already shared your feedback with our team so that they are aware of the situation and can work to correct it. Again, thank you for bringing this to our attention and providing us with feedback on how we can improve our service. We appreciate your business and hope that you will choose us again in the future

December 11, 2022

Fixed my signal light. Changed my oil and rotated my tires. Didn’t take too long. Good service. More

by CKMCFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have been of service! We hope you'll come back to see us soon.

December 10, 2022

Handled my issue quick fast. It was smooth. Then there is the mandatory 15 words that’s another issue More

by Tlm38501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business! We're glad to hear that we were able to handle your issue quickly and that the process was smooth. Thank you for taking the time to leave a review.

December 10, 2022

I bought the car there with 17,000 miles. Always get oil changed there 252,000 miles now. They rebuilt my engine per Toyota's recall. I expect to go another 100,000 having it service there. More

by 1STPAPA111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have been able to service your vehicle for so many miles and hope to continue doing so for many more. Thank you for the opportunity to recognize our team.

December 09, 2022

Your dealership has been servicing our Lexus’s for years and has always done a great job. The Lexus that I brought in a couple weeks ago is used but is new to us. I asked that you check it out to make sure More

by Moonriver861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure who helped me, sorry
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Dec 09, 2022 -

Moonriver861 responded

I've always been happy with this dealership. Great Job Thanks

December 09, 2022

Great service and great staff , was able to get the apt time I needed for my service and to check an issue I was having More

by Kimwalden94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write this review. We're glad to hear that you had a positive experience with our service department, and that our staff was able to help you resolve the issue you were having. We hope you'll continue to choose us for your automotive needs in the future.

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