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Cumberland Toyota

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.4
3,010 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,010 reviews

December 14, 2022

I had very fast and efficient service. Love the 2 year/25K service with a lease. More

by tonihenricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Joby Allen
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Dec 17, 2022 -

Cumberland Toyota responded

Thank you so much for sharing

December 14, 2022

It is hard to schedule an appointment; the phones are not being answered consistently. I have responded this surveyed many ; never get feedback. I’m not a new customer; we have purchased our last 3 vehicles More

by TIMOTHYMCGILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

Thank you for your feedback, we're sorry to hear that it has been difficult to schedule an appointment with our dealership. It is through reviews such as this that we are able to make adjustments to our processes in order to better serve our guests. Thanks again for taking the time to share, please feel free to contact us at 931-520-4153 should you care to talk more in detail.

December 13, 2022

Brought my Tundra in for an oil change . Everyone was polite. In and out with no over- selling of unneeded products. More

by Hbilbrey67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

Its wonderful to know that you had such a positive experience when visiting

December 13, 2022

They was fast, friendly courteous. First time in awhile I didn’t mind waiting.Thanks More

by Svmaynard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

Thank you so much for the posting

December 13, 2022

The staff at Cumberland Toyota are always professional,friendly, and informative. They take care of me every time I visit Thanks! Michael Carter It’s Bo Time!! 😀 More

by MJCARTER9000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Franklin Higgenbotham
Report | Print
Dec 17, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota and for your review. We're glad to hear that you have had a positive experience with our service department and that we were able to exceed your expectations. We appreciate your business and look forward to serving you in the future.

December 13, 2022

Stopped in for windshield wipers the other day. They were able to get me in and put them on for me in no time. Reasonably priced, courteous, efficient, and clean waiting area. More

by B.JEANIE.MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Dec 17, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Kia for your windshield wipers, and for taking the time to write a review. We're glad to hear that you found our service to be quick and reasonably priced, and that you appreciated our clean waiting area. We hope to see you again soon!

December 12, 2022

The staff is friendly and knowledgeable. Fast and honest service. Fair pricing with no pressure. More

by 13FJCRUISER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Hollie Crabtree, Joby Allen
Report | Print
Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write such a kind review. We're thrilled to have earned your trust and we will continue striving to provide the best possible experience for our customers. Thank you for your business!

December 11, 2022

Fixed my signal light. Changed my oil and rotated my tires. Didn’t take too long. Good service. More

by CKMCFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have been of service! We hope you'll come back to see us soon.

December 11, 2022

We had our vecehile serviced, the team was very professional and on top of things We were very pleased More

by thekeys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton
Report | Print
Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for your kind words. We're glad to hear that you had a positive experience with our team--they strive to provide excellent service every day. Thank you for your business, and we hope to see you again soon!

December 11, 2022

I have never waited almost 2hours for an oil change. But I did last time. More

by Joyce.stockton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your oil change needs, and for taking the time to write a review. I apologize that you had to wait such a long time for your service. We strive to provide our customers with the best possible service, but unfortunately sometimes we fall short of our own high standards. I would like to thank you for bringing this to our attention, as it is something we definitely want to improve on. I have already shared your feedback with our team so that they are aware of the situation and can work to correct it. Again, thank you for bringing this to our attention and providing us with feedback on how we can improve our service. We appreciate your business and hope that you will choose us again in the future

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