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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

December 08, 2022

Franklin is the reason I will be coming back. Give this man a raise please! More

by gallopdavid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Dec 12, 2022 -

Cumberland Toyota responded

Happy to hear that Franklin did such a wonderful job

December 08, 2022

Great experience as always! They worked with me on my tires! Fast Service as always! Super nice employees More

by MOUSYHAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts Dept. Chad! Always a pleasure to work with!! , Jenny Furton
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Dec 08, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your vehicle service needs, and for leaving such a positive review. We're glad to hear that you had a great experience with us, and that our fast service met your needs. Our team strives to provide excellent customer service, and we're happy to know that we succeeded in this case. Thank you for your business, and we hope to see you again soon!

December 08, 2022

Mr. Franklin did everything he could to help me get my car back. Very kind and helpful. More

by Mirnnazpt
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, we are thrilled to have you as part of the family. Our team is committed to providing an exceptional customer experience and it is wonderful to see that reflected in your review. We look forward to bringing you the best car buying experience possible for years to come.

December 08, 2022

Very satisfied with the service that I got at this dealership the last time that I was there More

by TAYJERRY159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for your loyalty to Cumberland Toyota, we appreciate it! We're glad to hear that our service department has been able to meet your needs and keep your car running smoothly for years. We look forward to continuing to serve you in the future.

December 08, 2022

I’m only familiar with service dept from Personal experience, but they rock in my book! Jenny Furton is the service advisor who usually schedules my appointments and checks me in at appointment. She More

by BETHN1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Hollie Crabtree
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Dec 12, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business. I'm glad to hear that Jenny provides great service and is helpful. We'll make sure to pass on your compliments to her. Thank you for taking the time to write this review.

December 07, 2022

Service is fast. Staff is knowledgeable and friendly. Facilities are always clean with no clutter. More

by Jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Dec 08, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your automotive needs, and for leaving such a positive review. We're happy to hear that you had a great experience with us, and that our service was fast and our employees were super nice. We appreciate your business, and we hope to serve you again in the future.

December 07, 2022

It was a tire replacement and they were so courteous, and speedy. First I had to go to the Collision Dept thinking it had to do with an accident where I thought all the tires were replaced. Then they sent More

by dezigage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision dept, Hollie Crabtree
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Dec 08, 2022 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota as your go-to dealership, we really appreciate it! We're glad to have you as part of the family and we'll do our best to continue providing an excellent experience.

December 07, 2022

I have bought and serviced several cars there. They are very knowledgeable and courtesy. I would recommend them to anyone. More

by EMORGAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not see who I worked with
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Dec 08, 2022 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, we appreciate it!

December 07, 2022

Was good appointment very nice to deal with all was good service writer was good More

by CARLBECKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Dec 08, 2022 -

Cumberland Toyota responded

Thank you for your kind words and five-star review, Cumberland Toyota customer! We're so glad to hear that you had a positive experience with our service writer. We pride ourselves on providing excellent customer service and it's great to know that we succeeded in doing so for you. Thanks again for choosing Cumberland Toyota and we hope to see you back soon!

December 07, 2022

Did not have a car for us to drive while our vehicle was being serviced More

by DARBYANNDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton
Report | Print
Dec 12, 2022 -

Cumberland Toyota responded

Thank you so much for sharing

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