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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

December 07, 2022

Great service by friendly staff and all aspects of my vehicle was checked. I would highly recommend this service center. More

by DDUNN8120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
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Dec 08, 2022 -

Cumberland Toyota responded

Thank you for your kind words and 5-star review, Cumberland Toyota customer. We're happy to hear that you had a positive experience with our service writer and that all went smoothly. We pride ourselves on providing excellent customer service and are glad to know we met your expectations. Thank you for choosing Cumberland Toyota and we hope to see you again soon!

December 07, 2022

This dealership was a tremendous help to me after a very inconvenient circumstance. I was out of town on my way to my daughters competition and they were able to take my vehicle in on extremely short notice More

by Jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
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Dec 08, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have been of assistance. We hope that your daughter's competition went well.

December 07, 2022

Cumberland Toyota in Cookeville has always been courteous and very helpful.Great bunch of people. More

by CGHC2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Dec 08, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your service needs, and for taking the time to write a review. We are glad to hear that you had a positive experience with our service personnel and found our facility easy to navigate. We hope you will continue to choose us for all of your automotive needs in the future.

December 07, 2022

Excellent service - staff was extremely friendly and helpful. I feel comfortable coming to the service department. More

by bruce195011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham
Report | Print
Dec 08, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we are glad to have you as a customer! We appreciate your kind words and are happy to hear that you had a great experience with us. We hope to see you again soon!

December 06, 2022

Great service along with YOUR SUPER SERVICE DEPARTMENT EMPLOYEES. Erica is a true asset for your dealership. More

by dd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Dec 06, 2022 -

Cumberland Toyota responded

Thank You for the 5 star review

December 06, 2022

Just no. I won’t ever again. Rude condescending employees Franklin was amazing and he wasn’t even helping us More

by Deanm2774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick, Franklin Higgenbotham
Report | Print
Dec 08, 2022 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota, we're sorry to hear that you had a negative experience. We appreciate the five stars for Franklin, he is a valued member of our team. Our goal is always to provide an excellent customer experience and it sounds like we failed in this instance. We would love the opportunity to speak with you and make it right. Please feel free t contact us at 931-520-4153 should you care to talk more in detail

December 06, 2022

Very good service. Easy to schedule online and easy to reschedule if needed. Always friendly and helpful More

by POOREANTHONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Dec 06, 2022 -

Cumberland Toyota responded

Thank you so much for the for the excellent feedback

December 06, 2022

Great service personnel . Easy in and out to service area. Clean courtesy waiting room with comfortable seating. More

by tilleryeddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Dec 08, 2022 -

Cumberland Toyota responded

Thank you for your kind words and five-star review, Cumberland Toyota. We're thrilled to know that our service personnel and facility met your expectations! It is our goal to always provide a great experience for our customers, so we're glad to hear that we succeeded in doing so. Thank you again for choosing us and we hope to see you back soon!

December 05, 2022

Prompt service when scheduled. Received a call when it was finished, Reasonable charge. No issues. More

by OLDDRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Dec 06, 2022 -

Cumberland Toyota responded

It’s great to know that you had such a wonderful experience while visiting our dealership.

December 05, 2022

Disappointed car not tested after other repair. later brakes wheel bearings abs wiring harness shot More

by e37946
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Dec 06, 2022 -

Cumberland Toyota responded

Thank you so much for the feedback, we will be sure to pass your comments along to our team of managers

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