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Cumberland Toyota

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.5
3,006 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,006 reviews

December 07, 2022

Excellent service - staff was extremely friendly and helpful. I feel comfortable coming to the service department. More

by bruce195011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham
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Dec 08, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we are glad to have you as a customer! We appreciate your kind words and are happy to hear that you had a great experience with us. We hope to see you again soon!

December 06, 2022

Great service along with YOUR SUPER SERVICE DEPARTMENT EMPLOYEES. Erica is a true asset for your dealership. More

by dd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Dec 06, 2022 -

Cumberland Toyota responded

Thank You for the 5 star review

December 06, 2022

Just no. I won’t ever again. Rude condescending employees Franklin was amazing and he wasn’t even helping us More

by Deanm2774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick, Franklin Higgenbotham
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Dec 08, 2022 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota, we're sorry to hear that you had a negative experience. We appreciate the five stars for Franklin, he is a valued member of our team. Our goal is always to provide an excellent customer experience and it sounds like we failed in this instance. We would love the opportunity to speak with you and make it right. Please feel free t contact us at 931-520-4153 should you care to talk more in detail

December 06, 2022

Very good service. Easy to schedule online and easy to reschedule if needed. Always friendly and helpful More

by POOREANTHONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Dec 06, 2022 -

Cumberland Toyota responded

Thank you so much for the for the excellent feedback

December 06, 2022

Great service personnel . Easy in and out to service area. Clean courtesy waiting room with comfortable seating. More

by tilleryeddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Dec 08, 2022 -

Cumberland Toyota responded

Thank you for your kind words and five-star review, Cumberland Toyota. We're thrilled to know that our service personnel and facility met your expectations! It is our goal to always provide a great experience for our customers, so we're glad to hear that we succeeded in doing so. Thank you again for choosing us and we hope to see you back soon!

December 05, 2022

Travis and jeanie great to work with. ..up and beyond for customers. Big reason i use this toyota More

by 64WAYNE.CROUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Report | Print
Dec 06, 2022 -

Cumberland Toyota responded

It's great to hear that your visit with us earned a 5-star rating! If you have any other questions or comments, please let us know how we could help! We hope to see you in the near future.

December 05, 2022

It was easy to make an appointment and once I arrived they got me right in. They did the work required in a timely manner and I was on my way. More

by SKRAFT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
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Dec 06, 2022 -

Cumberland Toyota responded

We appreciate the time it took for you to write this review

December 05, 2022

Prompt service when scheduled. Received a call when it was finished, Reasonable charge. No issues. More

by OLDDRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Dec 06, 2022 -

Cumberland Toyota responded

It’s great to know that you had such a wonderful experience while visiting our dealership.

December 05, 2022

Disappointed car not tested after other repair. later brakes wheel bearings abs wiring harness shot More

by e37946
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Dec 06, 2022 -

Cumberland Toyota responded

Thank you so much for the feedback, we will be sure to pass your comments along to our team of managers

December 05, 2022

Great place to bring your car for service or repairs very nice people I would recommend to all my friends More

by Chuck massetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Dec 06, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your automotive needs

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