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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

December 02, 2022

Always have been very nice and friendly staff. Would recommend to family and friends. Always quick. More

by GOBOWMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Hollie Crabtree
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Dec 06, 2022 -

Cumberland Toyota responded

Thanks so much for this great review

December 02, 2022

Everyone is so pleasant to deal with. The service is fast and efficient. I’m very happy I bought my car there!!! More

by CINDYLZIEGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Dec 06, 2022 -

Cumberland Toyota responded

We are grateful for you taking the time to share your experience with us and this audience

December 02, 2022

I had oil changed and checked. I went to Sam’s got gas and left. On way home engine light and trac light came on. Drove back by Toyota a guy looked at it He got lights off. I d More

by FETHERIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
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Dec 06, 2022 -

Cumberland Toyota responded

Thank you for bringing your vehicle to Cumberland Toyota, we're sorry to hear that you experienced some trouble after leaving our service department. The technician who examined your car did everything he could to troubleshoot the issue and get the lights turned off. We appreciate your bringing the car back and allowing us another chance to correct the problem. If you have any further problems, please do not hesitate to bring it back in.

Dec 08, 2022 -

FETHERIDGE responded

Very negative experience. They left a hose off wen they changed oil. They said it would be $140.00 to check the problem of the lights on. Our son told us to take it to O"Reilly and they checked it for free and found that the hose was off. Fixed it for free

December 02, 2022

They’ve been nice and on time with us The price is pretty too high More

by FETHERIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Dec 06, 2022 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota, and for choosing to do business with us. We're glad to hear that you have had a positive experience so far, and we appreciate your feedback on our prices. We strive to offer competitive prices at our dealership, and we are always working to improve the value we provide our customers. If there is anything we can do to better serve you in the future, please don't hesitate to let us know. Thank you again for your business, and we hope to see you back at Cumberland Toyota soon.

December 02, 2022

Rapid service and didn’t try to sell unecessary products I have always had great relations with this dealer More

by JERRYMAYNARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Dec 06, 2022 -

Cumberland Toyota responded

Thank you for taking the time to review our dealership

December 02, 2022

They a great bunch to work with very kind and take the time to see to your needs More

by Grant Spears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Dec 06, 2022 -

Cumberland Toyota responded

We appreciate your time and the extra effort it takes to provide your feedback

December 02, 2022

I’m not sure if this was for the excellent service on my Toyota Highlander, or if it was when I dropped in to make a down payment on a vehicle order. Both times I had excellent assistance and look forward t More

by JimC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Erica Melton
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Dec 06, 2022 -

Cumberland Toyota responded

Thank you for taking the time to share your experience with us online!

December 02, 2022

Travis in the service department is the best! He alway explains everything well and very thorough! More

by courtneyespey24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Report | Print
Dec 06, 2022 -

Cumberland Toyota responded

Your recommendation means a great deal to us

December 02, 2022

Very efficient and well run organization. People are pleasant and answer all your questions. Staff is knowledgable. More

by Tarheel1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Dec 02, 2022 -

Tarheel1985 responded

Confirmed that I wrote this

December 02, 2022

Worked to get me in around my schedule and they were very courteous and helpful. More

by COREI.FIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Dec 06, 2022 -

Cumberland Toyota responded

Thanks for sharing

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