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Cumberland Toyota

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.5
3,006 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 3,006 reviews

December 03, 2022

Great experience. Very friendly and answered all my questions. Didn’t like the automated on line responses from a fictitious entity but my in person experience was e More

by David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Lexi Buckler
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Dec 06, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business. We're glad to hear that you had a great experience with our team and we look forward to serving you in the future.

December 02, 2022

Always have been very nice and friendly staff. Would recommend to family and friends. Always quick. More

by GOBOWMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Hollie Crabtree
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Dec 06, 2022 -

Cumberland Toyota responded

Thanks so much for this great review

December 02, 2022

Everyone is so pleasant to deal with. The service is fast and efficient. I’m very happy I bought my car there!!! More

by CINDYLZIEGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
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Dec 06, 2022 -

Cumberland Toyota responded

We are grateful for you taking the time to share your experience with us and this audience

December 02, 2022

I had oil changed and checked. I went to Sam’s got gas and left. On way home engine light and trac light came on. Drove back by Toyota a guy looked at it He got lights off. I d More

by FETHERIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
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Dec 06, 2022 -

Cumberland Toyota responded

Thank you for bringing your vehicle to Cumberland Toyota, we're sorry to hear that you experienced some trouble after leaving our service department. The technician who examined your car did everything he could to troubleshoot the issue and get the lights turned off. We appreciate your bringing the car back and allowing us another chance to correct the problem. If you have any further problems, please do not hesitate to bring it back in.

Dec 08, 2022 -

FETHERIDGE responded

Very negative experience. They left a hose off wen they changed oil. They said it would be $140.00 to check the problem of the lights on. Our son told us to take it to O"Reilly and they checked it for free and found that the hose was off. Fixed it for free

December 02, 2022

Friendly, fast, and efficient enough to do what needs to get done for my car. More

by KAllen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Dec 06, 2022 -

Cumberland Toyota responded

Thank you for sharing your experience with us

December 02, 2022

Good service took good care of us. Went above and beyond to look out for my needs. Highly recommend them More

by baddad33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Dec 06, 2022 -

Cumberland Toyota responded

Thank you so much for taking the time to share your experience with us online

December 02, 2022

Fast and Easy like it should be. Good waiting room and friendly employees. Happy with the service. More

by ADROBBINS123456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
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Dec 06, 2022 -

Cumberland Toyota responded

Thanks for the feedback

December 02, 2022

I thought they were very courteous and professional. I will take my car back there again. More

by MayerfinDano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
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Dec 06, 2022 -

Cumberland Toyota responded

Thank you very much for the great review

December 02, 2022

Thay don’t clear talk about any thing one you ready to by thay say oh if you by on cash then you have to pay more 2000 dollars extra Don’t shop any more More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t know nothing about , Fred Riddle, Brandon Davidson
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Dec 06, 2022 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. I'm sorry to hear that our process didn't meet your expectations and that you feel like we were unclear about the details of the purchase. We want every customer to be comfortable with their purchase and have a clear understanding of what they're getting, so I apologize if we fell short in this instance. Please feel free to give us a call at (931) 520-4128 should you care to talk more in detail.

December 02, 2022

Lexi was wonderful to work with! ! She contacted me promptly when a car arrived I might be looking for. It has been on the lot two hours. I was picky and she kept an eye out for me. More

by Kledb230
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexi Buckler
Report | Print
Dec 06, 2022 -

Cumberland Toyota responded

We are delighted to hear that your visit to our dealership went so smoothly. ! It's also great to know that it's an experience you'd recommend for friends and family. We couldn't ask nicer comments and we thank you for taking the time to share it!

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