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Cumberland Toyota

Cookeville, TN

Overview
Reviews
Vehicles
4.5
2,999 Reviews
At Cumberland Toyota, we have an extensive inventory of Toyota cars, trucks, and SUVs, including the Toyota Tacoma, Corolla, Camry, and more! We work hard to help you get into the vehicle you have always wanted. We work with a vast array of lending sources to make sure that you will get the most complete, affordable, and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Cumberland Toyota, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. The Cumberland Toyota Service Department strives for 100% customer satisfaction. From oil changes to major repairs, let Cumberland Toyota service your vehicle to keep it running well for years to come. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.
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1540 Interstate Dr

Cookeville, TN

38501

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Showing 2,999 reviews

November 17, 2022

The service was just fine. The constant and persistent pestering for the survey is super annoying. More

by STRAAKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
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Nov 18, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to hear that our service met your expectations. I apologize if the survey requests were too frequent or annoying, we value your feedback and hope that you took the time to provide it. Your satisfaction is important to us and we appreciate your business. Thank you for choosing Cumberland Toyota.

November 17, 2022

Service department was fast in diagnosis and repair turnaround time when my van had an unexpected hybrid battery die at 6,000 miles requiring it to be towed to them. They impressed me with their level More

by CHRISTINA3918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Herd, Jenny Furton, Erica Melton, Hollie Crabtree, Joby Allen
Report | Print
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for the posting

November 16, 2022

Please make customers aware if they say dropping off that their appointment time means nothing. More

by RODGERS2X2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joby Allen
Report | Print
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for bringing this to our attention, we're sorry that your experience didn't meet your expectations. We try to be as clear as possible when communicating with our customers and we're sorry if this wasn't the case in your situation. We would like to offer our sincerest apologies and would love the opportunity to make it up to you. Please reach out to us at your earliest convenience so that we can begin rectifying this. Thank you for choosing Cumberland Toyota and we hope that you'll give us another chance in the future.

November 16, 2022

Everyone was very helpful as I have mobility issues. They were good to explain everything to me. I have bought 5 vehicles at Cumberland Toyota, from Josh Lawson. I trust what Cumberland Toyota tells m More

by LCMCCRELESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Hollie Crabtree
Report | Print
Nov 18, 2022 -

Cumberland Toyota responded

We appreciate the feedback

November 16, 2022

The staff is always polite and professional. I dropped my car off for an 11a appointment at 10:30a. I was told they were about an hour behind. I left with my husband and called at 1pm to be told More

by BRETT.EMILEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hollie Crabtree
Report | Print
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business. I'm sorry to hear that you had such a poor experience when you came in for service. Our goal is always to provide the best possible service to our customers, and it sounds like we failed in this instance. I would like to apologize on behalf of Cumberland Toyota and invite you to come back and see us so that we can make it right. If there is anything else I can do for you, please don't hesitate to contact us at 931-520-4153

November 16, 2022

Service is always great at Cumberland Toyota . Always friendly and courteous staff. We will def go back. More

by Sbwmlane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Nov 18, 2022 -

Cumberland Toyota responded

We can’t thank you enough for taking the time to share

November 16, 2022

Excellent customer service. Very helpful. Caitlyn Morison was excellent. Explained everything about the car completely More

by Rita3374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Morrison
Report | Print
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for your kind words

November 15, 2022

Always friendly fast and efficient, clean facility. I have been buying and having my car serviced here for many years,. More

by SKINNYMEME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for the for the excellent feedback

November 15, 2022

Done a great job and good deal on tires. Customer service was great. Would definitely recommend! More

by enest70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Report | Print
Nov 18, 2022 -

Cumberland Toyota responded

We can’t thank you enough for taking the time to share

November 15, 2022

Let vehicle all day for oil change had it marked on my envelope what to do plus went made appointment told them was I was needing pick it up wasn’t done not happy but they did get right on it and changed More

by SherrySgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenny Furton
Report | Print
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for bringing this to our attention, we're sorry that your experience didn't meet your expectations. We'll make sure to pass on your feedback to the service department so they can take a look at what may have gone wrong and improve their process. Thank you for choosing Cumberland Toyota, we hope you'll give us another chance in the future.

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