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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

November 02, 2022

It was a great experience buying from Cumberland. Special thanks to Cody Thomas and Josh Lawson! These guys are super. More

by SUSISTRICKLAND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Cody Thomas
Nov 02, 2022 -

SUSISTRICKLAND responded

Thank you all

November 02, 2022

they made me pay for maintenance when i had a warranty told me they couldn’t find it. i brought it paperwork showing i had it and they still made me pay. after calling my original dealership they even tol More

by jaiden nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jenny Furton
Nov 08, 2022 -

Cumberland Toyota responded

I'm sorry to hear about the experience you had at Cumberland Toyota. We always try our best to make sure our customers are taken care of, and it sounds like we failed in this instance. I would like to apologize for the way you were treated and for the inconvenience caused. If there is anything else we can do to help make up for what happened, please don't hesitate to let us know.

November 02, 2022

Well, I took my car in for an oil change according to the sticker they put on my windshield for an oil change. Well actually it turns out that half the oil changes I have scheduled were only tire rotation’s. More

by SHIRLEY.LAFERNEY
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I will not
Nov 04, 2022 -

Cumberland Toyota responded

Thank you for bringing this to our attention, we're sorry that you feel mislead about your last visit to Cumberland Toyota. We always try to be as clear as possible with our customers about the services they are receiving and what is included in their visits. Our team will certainly review their communication procedures to ensure that all customers are aware of the services they are paying for. Oil changes are at no charge through Toyota Care for the first 2 years / 25000 miles which ever comes first. With that said oil changes occur every 10000 mikes while tire rotations are scheduled every 5000 miles. We have included a link to the Corp Toyota website where you can find more information on Toyota Care. .https://www.toyota.com/content/dam/toyotaowners/pdfs/toyotacare/ToyotaCare-Brochure-English.pdf Please feel free to contact us at 931-520-4153 should you care to talk more in detail.

November 01, 2022

Service was excellent. They were professional, timely, and completed the job as expected. Great experienxe More

by THACKERCREW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Nov 08, 2022 -

Cumberland Toyota responded

Thank you so much for the feedback

October 31, 2022

Always makes service easy. Waiting room is comfortable. Very clear about what car needs done. More

by BOOKENDS51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Nov 01, 2022 -

Cumberland Toyota responded

It’s great to know that you had such a wonderful experience while visiting our dealership

October 30, 2022

Great place to do business. They do a great job and the people at the service desks are very friendly and knowledgeable. More

by RPPHILLIPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Nov 01, 2022 -

Cumberland Toyota responded

We appreciate your feedback

October 30, 2022

Courteous, friendly and informative concerning scheduling, maintenance and necessary work needed to maintain vehicle performance. More

by DSPONI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Nov 01, 2022 -

Cumberland Toyota responded

Thank you for taking the time to review our dealership

October 30, 2022

Easiest purchasing experience we've ever had. Brandon Wacker wasn't pushy (we really appreciate that), was very knowledgeable, always called us back, and answered all our questions. Josh Lawson More

by Nancy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Wacker
Nov 01, 2022 -

Cumberland Toyota responded

Thank you for the awesome Review

October 30, 2022

Great service. They were very knowledgeable and ready to work with. I go to them for all my service needs. More

by Kevinnjen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Hollie Crabtree
Nov 01, 2022 -

Cumberland Toyota responded

Thank You for the 5 star review!

October 30, 2022

It was clean,. friendly and fast. Loved the coffee and you guy who checked me in More

by abjohnston23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Nov 01, 2022 -

Cumberland Toyota responded

Thank you for the great feedback

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