Cumberland Toyota

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. We are so pleased to know that our team could get you in and out of your appointment quickly and efficiently. Our goal is to always provide a positive experience for everyone who visits our dealership, and we're thrilled that we could help you get back on your way quickly. We appreciate your business and look forward to continuing to serve your vehicle needs in the future.

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota, we deeply appreciate your kind words! We strive to make sure our customers receive friendly, professional service and it's wonderful to hear that your recent experience with us was excellent. We are thrilled to hear that you didn't have to wait long for your vehicle and that the waiting area was nice and clean. It's clear that you had a great experience with us- it's our goal that every customer leaves happy and satisfied. Thank you again for visiting us!

Cumberland Toyota responded

Thank you for the five-star review and your kind words. It's great to see that your experience with Cumberland Toyota was worth recommending. We'll make sure to pass on your praise to Hollie, as we always strive toward satisfying customer service! Let us know if there’s ever anything else we can do in the future to make sure you have all the information you need. Have a wonderful day!

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We strive to offer excellent customer service, a clean service area and friendly employees. We're thrilled that your visits with us have been satisfactory. We hope you continue coming back to rely on our team for all of your automotive needs. Thank you for your patronage!

Cumberland Toyota responded

Thank you for your positive review of Cumberland Toyota! We value your feedback, and we’re so glad that you felt represented by our service. Our technicians work hard to ensure that all customers have an easy and pleasant experience with us, and it’s great to hear that we achieved this for you. The team here is ecstatic to learn that you think we provide the best service department in the state of Tennessee - this is a huge honor! We look forward to serving you again in the future. Thank you for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We're so glad to hear that Franklin was able to provide you with excellent customer service and support. Here at Cumberland, our goal is to provide each customer with a delightful and stress-free vehicle shopping adventure, and we're delighted that Franklin was able to help in making this happen for you. Thank you for your kind words about him; I'll make sure he knows how much he is appreciated. If there's anything else we can do for you, please don't hesitate to reach out.

Cumberland Toyota responded

Thank you for your review, we appreciate it! We strive to ensure that each of our customers has a pleasant experience from the moment they step foot on our showroom floor. We are very pleased to hear our efforts were successful and that you had such a positive interaction with our staff and enjoyed the cleanliness of the lobby. We hope you will come back to Cumberland Toyota for any of your future vehicle needs. Please do not hesitate to reach out if there is anything else we can do for you in the meantime!

Cumberland Toyota responded

Thank you for taking the time to leave your review, we appreciate all feedback. I understand that you wanted your vehicle washed and waxed as part of your servicing and apologize for the lack of clarity that caused this to not happen. We take our customer service very seriously and have expressed this concern internally to ensure better communication in the future. We're glad overall you were happy with the work performed and hope we get another chance to deliver a 5 star experience when you come back for your next service. Please don't hesitate to contact us if anything else arises related to your visit, we are gladly focused on going above and beyond customer expectations at all times.

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We are thrilled our team was able to meet your needs in a timely manner and provided you with honest, professional service. We pride ourselves on providing top quality customer service and it’s wonderful to hear that you would recommend us to everyone in the area. We are so glad we’re your go-to automative team, and look forward to serving you again in the future.

Cumberland Toyota responded

Thank you for taking the time to leave your kind review. We're delighted to hear that you had a pleasant experience with us at Cumberland Toyota, and we strive to provide customer friendly service that goes above and beyond every visit. It was great to be able to fulfill your helpful requests and we are honored by your kind words. We hope to see you again soon!