Cumberland Toyota - Service Center

Cumberland Toyota responded

Thank you for your positive review of Cumberland Toyota! We are delighted to hear that our service advisors always provide you with friendly, helpful service. Our goal is to ensure all of our customers get the best possible service so they can enjoy their car and the open road. We also strive to offer competitive prices on our vehicles so everyone can find a perfect fit. We hope you continue to have a great experience at Cumberland Toyota and we look forward to serving you again in the future!

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota. We apologize for your experience not meeting our high standards of service, and are sorry that you were unsatisfied with the customer experience you had here. We strive to make sure every customer has a positive experience, and we would like to hear more about how we can improve. We understand how important it is to have excellent customer service, so please feel free to reach out if there’s anything else we can do or any questions we can answer. Thank you again for bringing this to our attention and for sharing your feedback.

Cumberland Toyota responded

Thank you for your visit to Cumberland Toyota and for taking time to review your experience. We are delighted to hear that our service people were so helpful and our communication was a beneficial part of your visit. At Cumberland, we strive to carry out outstanding customer service, giving every guest the best automotive experience possible and it looks like we hit the mark in your case. Thanks again for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you so much for taking the time to review Cumberland Toyota! We appreciate your kind words and it is wonderful to hear that our team was able to assist you when you needed help most. Our top priority is providing our customers with reliable, quality service that goes above and beyond expectations. We are delighted that we met your needs and exceeded your expectations during your visit. Thank you again for choosing us and we look forward to working with you in the future.

Cumberland Toyota responded

We are humbled to hear such kind words from a loyal customer! At Cumberland Toyota, we're committed to providing excellent service that focuses on you--our customers--and our team understands how important it is to put people first. We'll make sure your compliments are shared with our wonderful staff and thank you again for your continued business. Let us know if there's anything else we can do to help when it comes time for your next visit.

Cumberland Toyota responded

Thank you for your positive review. We are delighted to hear that you had a good experience visiting Cumberland Toyota. We sincerely apologize for your long wait time during your recent visit. We strive to deliver the best service possible in an efficient manner and it appears we fell short of our goal with you. That said, we value your feedback and will use it to improve our processes so that future customers can have the quick, reliable service experience they deserve. We thank you for being such a valued customer and hope that if there is anything further we can do to make your next experience with us even better please don't hesitate to let us know.

Cumberland Toyota responded

Thank you for your kind words about the staff at Cumberland Toyota and for taking the time to provide us with this feedback. We're sorry for the wait during your oil change and apologize for any inconvenience caused. Being understaffed is no excuse for such a long wait time, so please know that we have used your experience as part of our effort to continuously evaluate and improve our operations. Our goal is to provide all customers with quick, professional service in order to keep their vehicle properly maintained in a timely manner. Thank you again for bringing this to our attention, we genuinely value your business.

mkernea responded

Your welcome. Thank you for responding

Cumberland Toyota responded

Thank you for your kind words. We are very proud of our friendly and efficient service center here at Cumberland Toyota and we’re glad that you’ve been able to experience it firsthand. We strive to make the customer experience as hassle-free as possible so we’re definitely glad to hear that it showed in your recent visit. We look forward to having you back soon!

Cumberland Toyota responded

Thank you for your excellent review of Cumberland Toyota! We are thrilled to hear our commitment to exemplary customer service was evident through your experience. Our mechanics and technicians are highly trained and knowledgeable, always taking the time to explain any service needs our customers have. We appreciate that you noticed their care and attention to detail during your visit. At Cumberland Toyota, we strive to create long-term relationships with each of our customers. We look forward to seeing you again soon!