Cumberland Toyota - Service Center

Cumberland Toyota responded

We at Cumberland Toyota are delighted to hear that you had a positive experience with us! We pride ourselves on providing excellent customer service, so we're thrilled to hear that it exceeded your expectations. We strive to make sure that our clients have the best experience with us and are always looking for ways to improve our service. Thank you for choosing us and for taking the time to leave your feedback - it really means a lot!

Cumberland Toyota responded

Thanks for taking the time to share your experience with us, we appreciate it! It's great to hear you enjoyed your service experience at Cumberland Toyota. We're thrilled you chose us for your car servicing needs and look forward to seeing you when you return next time. We always strive to provide excellent customer service, so it's wonderful that our service advisor in the wheelchair was able to keep you informed while you were finding the busy waiting area. We know how valuable your time can be, so it's satisfying that we could do that for you. Thank you, again, for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for sharing your experience with us, we always appreciate honest feedback. It sounds like we weren’t able to meet your expectations and I apologize for the inconvenience that this may have caused. We strive to provide our customers with a pleasant experience when they visit us and it appears that we failed in doing so today. I understand how frustrating this must be. We will certainly look into what went wrong so it doesn't happen again. As a way of making up for our shortcomings, please reach out to one of our Service Manager at (931) 520-4153 to explore ways that we can make this right for you. Thank you again for your review!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We apologize that your service appointment didn't get off to the best start. We strive to provide the highest level of customer service and satisfaction, and will use your feedback to shape our customer journey going forward. We value your opinion and appreciate your loyalty - please accept our sincerest apologies for any wait time you experienced. If there is anything else we can do for you, please don’t hesitate to contact us so we can make it right!

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota. We appreciate that you felt comfortable enough to share your experience with us, as this is invaluable feedback for our team. We apologize that your instructions were not followed regarding not touching the cabin filter and fully understand why you were unhappy with the service received. Our team should be able to prioritize customer wishes more efficiently than this instance displayed. We will make sure that all departments in our service centre are briefed on this matter in order to ensure better results in the future. We hope next time you choose Cumberland Toyota, we can offer a positive and satisfactory experience of our services and skills. Thank you again for bringing this to our attention.

Cumberland Toyota responded

Thank you for your loyalty to us over at Cumberland Toyota! We are humbled and thankful that you have recommended our services. We so appreciate your kind words about our team and their efforts to ensure your service process is satisfactory. Our staff makes sure they are providing high quality, accurate repair work to ensure safety and satisfaction from all of our customers. We hope to continue building relationships with each visit, striving for a comfortable experience each time. Thanks again for the continued trust in us here at Cumberland Toyota!

Cumberland Toyota responded

Thank you for taking the time to leave us a review about your recent experience at Cumberland Toyota. We are sorry to hear that your vehicle had an issue with its air injection vacuum line, resulting in it not exceeding 40mph. Our number one priority is ensuring that our customers cars are safe and reliable, and it appears we have not met this standard in your case. We take all customer feedback very seriously, so I want to apologize for any inconvenience that you may have faced due to this issue. We would like to ensure your future interactions with us are much better than this one, so please don’t hesitate to contact our service department if you ever have any further issues or questions. Once again, we thank you for bringing this matter to our attention and hope we can make it up to you in the future.

Cumberland Toyota responded

Thank you for the kind words about Venessa, we are so pleased to hear that she has been able to provide such amazing experiences while helping you choose 2 vehicles at Cumberland Toyota! We value customer feedback immensely and are delighted that you've shared your story. It's always rewarding when customers express their satisfaction in this way. We strive to make each sales journey seamless and enjoyable - thank you for noticing the effort in our staff. We look forward to seeing you again for your next purchase or service visit.

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We apologize for any suggestion of overcharging coming from our mechanics and would like the opportunity to make that right. Your trust in us is of utmost importance and we hope to regain it. Our team is passionate about providing customers with an honest vehicle maintenance experience using quality parts, so if ever any mechanics advice was concerning in any way, please do let us know via email or phone. We'd love the chance to ensure you finish your service with confidence and without worry.

Cumberland Toyota responded

Thank you for your kind words and five-star review of our Toyota dealership at Cumberland Toyota! We are always delighted to have returning customers, especially those in the military. We value the trust you place in us and hope to make each visit an enjoyable one. Our team works hard to make sure all of your service needs are met and that you can get back on the road as soon as possible. Once again, thank you for your business and loyalty. We look forward to seeing you soon.