Cumberland Toyota - Service Center

Cumberland Toyota responded

Thank you for the positive review, we truly appreciate it! We strive to provide honest service and a consistent customer experience no matter where in our network you receive your service. Our team is dedicated to ensuring customer satisfaction and that is evident throughout the entire process, from sales to financing to maintenance. We're glad that you trust us as your go-to car dealership and we look forward to providing another great experience when you come back for future purchases. Thank you again for your support!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We are delighted to hear that our service was outstanding, from our greeting personnel to our mechanics. We recognize that it takes a lot of effort to keep cars running as safely and smoothly as possible, and we do our best to ensure every car is serviced with dedication and attention. We appreciate your kind words and hope you'll always feel welcome when returning to our dealership. Please don't hesitate to reach out if there's anything else we can do for you in the future!

Cumberland Toyota responded

Thank you for your kind words and 5-star review of Cumberland Toyota. We strive to provide comprehensive customer care with excellent heart-based hospitality, so we are very pleased that you experienced our efforts first-hand! Hear at Cumberland Toyota, we truly believe that communication is at the core of quality service, and our knowledgeable staff would love to help you in any way when you're ready to look for a new vehicle. Thank you again for choosing us as your go-to dealership - we look forward to assisting you whatsoever in the future.

Cumberland Toyota responded

Thank you for taking the time to leave your review about your visit to Cumberland Toyota! We are so glad to hear that Franklin was able to help you out and get you in on time. Our priority is always making sure our customers have an outstanding experience with us and I'm happy we could make that happen. We're grateful for your 5-star rating and for the recommendation - it means a lot! If there's anything else we can do for you here at Cumberland Toyota, please don't hesitate to reach out.

Cumberland Toyota responded

Thank you for taking the time to leave a review of your experience with Cumberland Toyota. I'm sorry to hear that our chat and phone system wasn't working as quickly as you'd hoped when trying to make an appointment. We value customer convenience here at Cumberland and are looking into ways to improve our processes - your feedback is crucial to helping us do this! We're glad you were able to make it to the dealership in person, and we hope you had a pleasant time in the service department. It's great to hear that you found our staff helpful - each one of them works hard every day to provide unmatched customer service. Thanks again for your feedback, we truly appreciate it!

Cumberland Toyota responded

Thank you so much for your positive review of Cumberland Toyota! We strive to provide the best service possible. It's very rewarding to hear that we are meeting and exceeding your expectations. Our customer's satisfaction is our number one priority and we are delighted that you appreciate the level of service provided by our staff. We look forward to seeing you again soon. Thank you!

Cumberland Toyota responded

Thank you for your review, we take customer feedback seriously at Cumberland Toyota. We apologize that you were kept waiting at your appointment and understand how frustrating this must have been. We strive to keep our wait times manageable so that our customers are not inconvenienced. We use customer feedback to inform our process changes and make sure that every customer receives the care and attention they deserve when bringing their vehicle in for service or repairs. Your feedback is greatly valued and appreciated, thank you for helping us maintain our commitment to quality service.

Cumberland Toyota responded

Thank you for the kind review and for taking the time to provide feedback about your recent visit to Cumberland Toyota! We are delighted that you had a fast and informative experience with us, and that we were able to give you an indication of any potential future needs on your vehicle. Our team takes great pride in making sure customer vehicles are in good shape so they can have peace of mind while out on the road. We look forward to seeing you back at Cumberland Toyota again soon, where our commitment to excellent customer service remains unwavering!

Cumberland Toyota responded

Thank you for taking the time to leave your feedback about Cumberland Toyota, we really appreciate it. We are so happy that you found our staff great during your visit and we apologize if there was any misconception surrounding a coupon discount. We do offer a 10% discount on select car purchases - please reach out to us directly so we can get more details regarding this particular purchase and make sure all of our customers get the best possible deals when they come through our dealership! Once again, thank you for your kind words about our staff - we do strive to provide excellent customer service, so hearing this is encouraging.

Cumberland Toyota responded

We appreciate your excellent feedback about Cumberland Toyota. We strive to provide an exceptional customer experience every time our customers visit us, so we are delighted to hear that each team member provided professional and pleasant service. Your satisfaction is our top priority, and we thank you for taking the time to share your experience with us. We would be honored if you decided to allow Cumberland Toyota the opportunity to serve you in the future. Thank you again!