Cumberland Toyota - Service Center

Come into service Dept this afternoon (Walk-in no appointment)with left front wheel problem. Travis helped me out got me back on the road. appointment)with left front wheel problem. Travis helped me out got me back on the road. More

Excellent service. Service adviser Travis Fitzpatrick kept me updated and explained everything. He was very pleasant and knowledgeable. Pleasant atmosphere. Looked at some new models while I waited. kept me updated and explained everything. He was very pleasant and knowledgeable. Pleasant atmosphere. Looked at some new models while I waited. More

I made an appointment to have an o2 sensor replaced on my Lexus. Went to my appointment under the impression that is what was being done to my car while I waited an hour. The rep, Travis, stayed this was a " Lexus. Went to my appointment under the impression that is what was being done to my car while I waited an hour. The rep, Travis, stayed this was a "Lexus OEM" part and would have to special order the part (which is a total lie- a Toyota Denso sensor is in it from the factory). They charged me $140 to READ A CODE, which had already been diagnosed by autozone. They sent me on my way, saying if I wanted the part ordered to let them know. The total quoted price to have the sensor replaced was $692.24- this is absurdly overpriced, seeing as a Toyota Denso OEM upstream sensor only costs $180. I mulled the situation over and went back to the dealer the next day. I asked the same rep why it cost $140 to clear a code and he stated I was paying for the techs time and knowledge (gee, I wish I got paid $140/hr and only actually did 5 minutes worth of work). I became upset because I was obviously being ripped off, and Travis became argumentative and negated everything I said. In absolutely no way did he offer to make things right. I ended up having to remove myself from the situation because it was going nowhere. Oh, and my name was listed as "Rachel Greenline" on the service form... nice little work around so service sheets can't be pulled by customer name. This dealership is beyond crooked and they should be ashamed of themselves. More

Always friendly, helpful, and efficient! They get the job done right the first time! Satisfied customer! Even though I could go to other places I still bring my car here. done right the first time! Satisfied customer! Even though I could go to other places I still bring my car here. More

Service at Cumberland Toyota My vehicle was left with service people. Because I had been here in the past I expected excellent service in a timely fashion. They did NOT disappoint My vehicle was left with service people. Because I had been here in the past I expected excellent service in a timely fashion. They did NOT disappoint. My chariot was returned in a short time with excellent service completed. Travis Fitzpatrick told me what I needed to know concerning my vehicle and handed me the paperwork. He asked if I had any questions. There were no questions because Travis had answered them without my asking. Would I return to Cumberland Toyota again? Yes! More

Battery issue On Friday, 3/20/2020, at 2 PM, I was unable to start my Toyota Camry and noticed the low battery sign came up when I tried to start my car. I phoned A On Friday, 3/20/2020, at 2 PM, I was unable to start my Toyota Camry and noticed the low battery sign came up when I tried to start my car. I phoned AAA for assistance and was told that a local tow truck company would come to my location within the hour. After waiting anxiously for service over an hour, I phoned AAA again at 3:45 PM and was told the local tow truck had a break down and there was no one else available in the Cookeville area to help me; I was told to wait until the next day and call around 6:00 AM and AAA would start the entire process all over again. My mother notified Roberta Love at Cumberland Toyota; she told her service manager. Within a few minutes, the service manager came to our location and got the car started. They helped me get the car to Cumberland Toyota in Cookeville, TN where the battery was replaced. The service department, Joby, Dalton, and Jenny, were all wonderful and saved my day! Thanks again for awesome service. More

Always so friendly and helpful. I don’t know much about cars but they always put things plainly which I appreciate greatly. I’ll always service my car here. cars but they always put things plainly which I appreciate greatly. I’ll always service my car here. More

Thanks to Cumberland Toyota in Cookeville, TN for the great service when working on our Scion. We appreciate the friendly and timely service. See you next time we need service. great service when working on our Scion. We appreciate the friendly and timely service. See you next time we need service. More

Have used it for service only a couple of times. I have been very satisfied both times with people and short waiting time. Nice waiting room! been very satisfied both times with people and short waiting time. Nice waiting room! More

Dealer was on time and fast for our RAV4 service. Pleasant to work with. Also took a test drive in a Highlander.with Cody who was knowledgeable about the 2019 and 2020models Pleasant to work with. Also took a test drive in a Highlander.with Cody who was knowledgeable about the 2019 and 2020models More