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1,406 Reviews of Cumberland Toyota - Service Center
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April 26, 2019
Service They are the best in the service center! Always very friendly and honest. I never mind bringing my car in for service and maintenance. They’re so easy They are the best in the service center! Always very friendly and honest. I never mind bringing my car in for service and maintenance. They’re so easy to work with. More
by AthenaH
Employees Worked With
Travis Fitzpatrick
April 15, 2019
Bad Service & Customer Service Made appointment on-line on 4-2, showed up 10 min early on 4-15. Ignored at check-in for a few minutes. Then told it would be a couple of hours - yes, Made appointment on-line on 4-2, showed up 10 min early on 4-15. Ignored at check-in for a few minutes. Then told it would be a couple of hours - yes, in spite if my appointment. Req service normally takes 45 min. Was not consulted prior to check-out, but needed airfilters replaced. Had requested to talk with service mgr at check-in. Only saw him upon addl request at check-out. He claimex he understood - but did not appear like it to me. Total disappointment - will not recommend again till personal comparison with another dealership. More
by Dissappointed
Employees Worked With
Sorry
April 14, 2019
Great Cumberland Toyota has been great they always go the extra mile then I take my truck to them especially sales person Josh Lawson will continue to send Cumberland Toyota has been great they always go the extra mile then I take my truck to them especially sales person Josh Lawson will continue to send friends and family to him and this dealership More
by Dowdy1
Employees Worked With
Gary Looper, Josh Lawson
April 13, 2019
dont fix recalls took my 04 toyota tacoma in for recall ,they will not fix it .needed to be cold climate vehicle, mv truck came ouy of KY. took my 04 toyota tacoma in for recall ,they will not fix it .needed to be cold climate vehicle, mv truck came ouy of KY. More
by Tazzi319
Employees Worked With
Brittany Coomer
March 27, 2019
Very nice first service appointment Just completed the first service on my new vehicle. Everything went just as described in Toyota Care. Dealership was ready at my appointment time and Just completed the first service on my new vehicle. Everything went just as described in Toyota Care. Dealership was ready at my appointment time and completed the service quickly while I waited. Good WiFi in the lounge allowed me to work seamlessly on my laptop. More
by Jeffrey B
Employees Worked With
Gary Looper
March 21, 2019
Regular vehicle service I was bringing my vehicle in for a routine service with a few extras. I dropped my vehicle off at 4pm and they said they would call me. The department I was bringing my vehicle in for a routine service with a few extras. I dropped my vehicle off at 4pm and they said they would call me. The department kept my car overnight without notifying me and did not answer the phone that night (5 calls) or the next day (12 phone calls). This left me with out a vehicle for 21 hours when it was expected to be a few hours. When at the dealership the staff is helpful, but when not present the lack of communication is appalling. More
by N/a
Employees Worked With
Jeremiah
March 14, 2019
Great service Always great and friendly service! They have a very organized and knowledgeable staff. Would definitely recommend using Cumberland auto for sales and Always great and friendly service! They have a very organized and knowledgeable staff. Would definitely recommend using Cumberland auto for sales and service. Great crew. More
by Redworm
Employees Worked With
Brandon Hall, Gary Looper, Odell Braswell
March 13, 2019
Always Perfect My last vehicle was purchased from these folks, my current vehicle was purchased from them and my next one will be purchased from them. If you find so My last vehicle was purchased from these folks, my current vehicle was purchased from them and my next one will be purchased from them. If you find something good you stick with it. More
by E C Moore
Employees Worked With
Jeremiah and Jenny in service , Josh Lawson, Wayne Chaffin, Travis Fitzpatrick, Andy Claborn, Nikita Meadows
March 12, 2019
Easy in-Easy out Warmed service canopy on a cold, rainy afternoon: welcome!. Service Associate handled reservation effortlessly for simple 5k checkup. Out in timely Warmed service canopy on a cold, rainy afternoon: welcome!. Service Associate handled reservation effortlessly for simple 5k checkup. Out in timely matter. Our Salesperson personally responded to technical question we had More
by Cumberlandman
Employees Worked With
Travis Fitzpatrick, Cody Thomas
March 08, 2019
Toyota sales and service Cumberland Toyota service department is excellent for service and staff are extremely friendly and nice. Best place ever. Family have used for years a Cumberland Toyota service department is excellent for service and staff are extremely friendly and nice. Best place ever. Family have used for years and always completely satisfied. Would never go anywhere else. I have been customer for nearly 30 years. Sales people are best ever. Purchased 16 Toyota Camrys. Daughter has purchased 2 Prius. More
by TClark
Employees Worked With
Brandon Hall, Gary Looper, Fred Riddle, Wayne Chaffin, Travis Fitzpatrick
