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1,406 Reviews of Cumberland Toyota - Service Center
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February 14, 2019
Terrible Service Department I have had my Scion FRS in this service department 4 times now. Once with an appointment for an oil change that took 3 hours. So they didn't charge me I have had my Scion FRS in this service department 4 times now. Once with an appointment for an oil change that took 3 hours. So they didn't charge me for 3 hours of my time sitting and waiting on them. Once for another oil change, I asked about the tires, the technician said they were fine, 500 miles later, wires were fully exposed on all 4 tires on the inside. This last time was for a recall. I called and they said they'd call as soon as my parts were in and that it could be 7-10 days. 3 weeks later ifollowed up. I made an appointment to be turned away by the service department when I arrived (even after I received a text and an email to verify my appointment. Currently the service manager can tell me I shouldn't have been turned away, yet he still can't get the car in for another week. So an appointment was made that couldn't be followed through with. I'll never buy another Toyota simply because of this service department and their lack of attention to detail and customer service. More
by Ksmith
Employees Worked With
Jerimah, and TC Coleman.
February 21, 2017
Previous Service Experiences We have received great service when we have brought our Highlander in for routine service, oil changes, update to our in dash system (i.e. navigation, We have received great service when we have brought our Highlander in for routine service, oil changes, update to our in dash system (i.e. navigation, phones and etc). My only complaint is I never see any oil change coupons or any coupons from your dealership like other dealerships in Tennessee offer. As a fixed income family coupons help so much when you live on a budget. More
by Nancy
Employees Worked With
Brent Byers
September 20, 2016
Service of 4runner Great experience. The lady was very nice when I dropped off my vehicle and the guy explained what was done when I picked up in detail! Great experience. The lady was very nice when I dropped off my vehicle and the guy explained what was done when I picked up in detail! More
by Happy 4Runner owner
Employees Worked With
Brent Byers
September 17, 2016
Got it fixed after three tries Got a mail that said to bring 2008 Prius to dealer if brake warning lights come on. Something about the "Brake Actuator Assy. It happened and we bro Got a mail that said to bring 2008 Prius to dealer if brake warning lights come on. Something about the "Brake Actuator Assy. It happened and we brought it in. All OK - lights out. Next month warning triangle indicated hybrid problem. Nothing found and computer reset. Happened again 1 week later. Back to checkout. Found smaller battery needed replacement. All OK now. Thanks for all your persistence in correcting the problem. More
by MrTilly
Employees Worked With
Brent Byers
September 09, 2016
A two hour oil change I purchased my car from Cumberland and had been satisfied with my service experiences in the past. This time I was not. In the past someone from the s I purchased my car from Cumberland and had been satisfied with my service experiences in the past. This time I was not. In the past someone from the service department has contacted me to ask about my experience. Guess that's not done anymore. If I had had that call I would not be posting here. It took a week and a half just to get on the service calendar. I had a four o'clock appointment but my car was not finished until 6 pm. I spoke with a gentleman who had a 4:30 oil change appointment. He complained to the management and his vehicle was finished well before mine. I did not complain until I got to the cashier but all she could do was apologize and say "we are working on it". I'm undecided as to whether I will return to Cumberland for service after this visit. I am disappointed. More
by rmsblack
Employees Worked With
Not listed
August 26, 2016
Recent Visit Visited Cumberland Toyota Wednesday, August 24th for service on our 2014 Avalon. Each time we go in for service/maintenance, we touch base with our sa Visited Cumberland Toyota Wednesday, August 24th for service on our 2014 Avalon. Each time we go in for service/maintenance, we touch base with our sales person Josh Lawson who always provides a car for us. Josh knows we like a nice car and he always provides us with a nice car. We have a good relationship with Josh. I sell real estate and I know how important it is to stay in tune with current as well as former customers. Word of mouth can do a world of advertising. He has probably sold three additional vehicles because of my recommendations. One thing I do dislike, however, and it is: I do NOT like to be asked to write a letter of praise. My company does generate an email to customers who have recently closed a deal. But it is prefaced that "it is here, and if you like, you are welcome to respond." Something to that effect. But I would NEVER, personally, ask for that recommendation. So when I received Josh's text this morning, I wasn't happy. He is a fine, fine representative of your company; and he should be proud of his accomplishments. But the next time I get asked for a reference I will NOT respond. Most sincerely, Rachel Schimelpfenig More
by justrachel
Employees Worked With
Josh Lawson
July 23, 2016
Efficient and an excellent mechanic serviced my car My only concern is the evaluation sheet Cumberland Toyota kept with the assurance that I would get a copy in the mail. To date I have gotten zippo. My only concern is the evaluation sheet Cumberland Toyota kept with the assurance that I would get a copy in the mail. To date I have gotten zippo. May I have a copy of that evaluation sheet on what the status of my vehicle is? Thank you More
by frank
Employees Worked With
Tony Speck, Mechanic (Five Stars), Gary Looper
July 23, 2016
service I enjoyed my visit at Cumberland Toyota Seth in the service department was awesome very friendly, professional and helpful I would recommend this deal I enjoyed my visit at Cumberland Toyota Seth in the service department was awesome very friendly, professional and helpful I would recommend this dealer ship to anyone More
by cliff123
Employees Worked With
Seth
January 09, 2016
Great experience I was there waiting on my wife's car to be serviced and saw aToyota Tacoma that was like the one I was driving so I meet Mike McCoin and was able to d I was there waiting on my wife's car to be serviced and saw aToyota Tacoma that was like the one I was driving so I meet Mike McCoin and was able to do a deal, he was very helpful, nice also worked everything out that fit my budget, I could not have asked for any better service. More
by bella
Employees Worked With
Mike McCoin
August 13, 2015
End of Lease Issues I recently returned my end of lease Camry with the intent that it be purchased by my daughter. I was told the total cost of "grounding" the car would I recently returned my end of lease Camry with the intent that it be purchased by my daughter. I was told the total cost of "grounding" the car would be $600. Initially I was not given a cost, but after I found another dealer that quoted me the $600 fee, Cumberland Toyota agreed to match the cost. After I had signed my papers the dealer then quoted my daughter a higher fee of over $1,000. To late to argue the point, so I covered the difference for my daughter out of my own pocket. I won't do business with these folks again. More
by Frank Ross
Employees Worked With
Brandon Hall, Odell Braswell
