Cumberland Toyota - Service Center

Cumberland Toyota responded

Thank you for your loyalty and your kind words about Cumberland Toyota, it's a pleasure to have had the opportunity to serve you over the last 20 years. We strive for great customer service and satisfaction with each of our vehicles, so we're delighted to hear that you've been happy with us for so long! We understand just how important it is to have trust with any dealership you work with and we take pride in being reliable and responsible partners throughout your buying experience as well as afterwards. We want to thank you for being such a wonderful customer and we look forward to continuing our relationship into the future.

Cumberland Toyota responded

Thank you for leaving your 5-star review for Cumberland Toyota, we're grateful to have customers like you! We strive to make sure all of our customer's are taken care of and their experience with us is a pleasant one. We're pleased to hear that not only were you helped promptly, but that our staff provided you with the information needed so that you could make an informed decision about what was best for your vehicle. If ever you need anything else feel free to reach out - we're happy to help!

Cumberland Toyota responded

Thank you for your kind words about our dealership, and for taking the time to review us! We want to apologize for the extra time it took to get your vehicle to you. We understand that this delay was disappointing and inconvenient, and we apologize that it affected your Sirius XM subscription. Our goal is always to ensure our customers experience an excellent purchase process when shopping at Cumberland Toyota, so it appears in this case we did not meet those expectations. We value your business and customer feedback, and we are taking steps to make sure this doesn't happen again. It is our sincere hope that you will give us another chance in the future; so we would like to offer you a three-month extension of your Sirius XM subscription free of charge. Please let me know if there are any other areas where we may improve or demonstrate our appreciation for your loyalty. Thank you!

Cumberland Toyota responded

Thank you for your loyalty and trust in Cumberland Toyota over the years! We strive to provide exceptional service, so it's wonderful to hear that we've been successful in delivering an outstanding experience throughout your time as one of our valued customers. Reviews like yours mean a lot to us and we are grateful for your continuous patronage. All of us at Cumberland Toyota look forward to continuing to provide you with excellent service for many years to come.

Cumberland Toyota responded

Thank you for sharing your experience with us, and for choosing Cumberland Toyota! We're delighted to hear that our parts and service teams could take care of all your needs. It is our pleasure to be your trusted source for all automotive needs, from the moment you enter our dealership until long after you drive away in your perfect car. We strive to provide a great customer experience and we're so glad we could exceed your expectations. Our team is always here when you need us—we look forward to seeing you again soon.

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota! We're so glad that you had such a positive experience - it's our mission to make sure that all of our customers walk away with a smile. We appreciate you taking the time to share your feedback - we strive every day to provide excellent customer service, and your review helps us keep up this standard of service. Thank you again!

Cumberland Toyota responded

Thank you for taking the time to leave a review of your experience with Cumberland Toyota! We are so pleased to hear that our front line team was friendly and that you were impressed with their professionalism and quick turnaround in providing an oil change and tire rotation. Your satisfaction is our number one priority, and it means the world to us that your visit was a success. Thank you again!

Cumberland Toyota responded

Thank you for taking the time to provide feedback on your experience at Cumberland Toyota! We're glad to hear it was fast and friendly, and that you were satisfied with the service provided. We strive to ensure all of our customers drive away with a smile! If there's anything else we can do in the future, please don't hesitate to let us know. Thank you for choosing Cumberland Toyota and we look forward to seeing you soon!

Cumberland Toyota responded

We are so pleased to hear you had such a wonderful experience with us here at Cumberland Toyota! Our staff take great pride in providing our customers the very best in customer service and car care. We would like to thank you for choosing us and for taking the time to provide your kind feedback regarding your recent visit with us. We hope to continue to be your go-to source for all your Toyota servicing needs, and we look forward to welcoming you back soon!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We're thrilled to hear that Erica was able to get you and your 2023 Sequoia back on the road quickly after it malfunctioned. We know how important dependable service is when out on vacation, and Erica's customer service dedication is a reflection of Cumberland Toyota's commitment to providing excellent levels of care for our customers. Please don't hesitate to reach out if there's ever anything else we can do!