Cumberland Toyota - Service Center

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We are delighted you had a great experience with our representative and it was speedy! We take our customers' needs into consideration year-round, so it's reassuring to know that this level of service is appreciated. We will make sure to pass on your compliments to the team member who helped you in order to reward their excellent work. We hope we have the opportunity to serve you again in the future and thank you for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. We truly appreciate your feedback and are thrilled to hear that you had an overall good experience. It's always wonderful to hear that our team is professional and friendly. We strive to make everyone feel welcome and important - it's nice to know we've succeeded! We're glad that we were able to help you in a timely manner, and are happy that you were pleased with the service we provided. Please let us know if there's anything further we can do or if you have any other questions in the future. Thank you again for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you so much for your review of Cumberland Toyota. We're glad to hear that scheduling and the delivery of service was easy and timely for you and that our team showed good integrity with your visit! It is always nice to hear great feedback about our staff too. We also appreciate the note about our outdoor area - it's great for a breath of fresh air while waiting on service to be completed. We hope to provide an even better experience if you ever need us in the future, please don't hesitate to reach out. Thank you once again for taking the time to leave such a thoughtful review.

Cumberland Toyota responded

Thank you for your review, we apologize for any inconvenience caused. We strive to provide a positive customer experience with every visit and the fact that you felt neglected in this case is unacceptable. At Cumberland Toyota we aim to provide our customers with clear communication and continually reviewed processes which allows us to offer a quality service. Since your feedback was brought to our attention, we have proactively revisited our customer communication strategy and internal processes to ensure smoother transaction. We value each of our customers greatly, and apologize again for any frustrations caused because of this. We would be delighted if you could afford us the opportunity to make it up to you if and when you decide to come back for another visit. Thank you for taking the time to write your review - Your feedback is important to us.

Cumberland Toyota responded

Thank you for taking the time to leave your feedback about your experience at Cumberland Toyota. We are delighted to hear that you found the service department to be a great asset of our dealership, but sorry to hear your opinion on the price and value balance at our dealership. Our team is dedicated to working hard to make sure every customer gets the best value for their experience with us and we continue to strive to provide excellent value in every interaction. We apologize if we did not meet that standard during your visit and hope that you would give us another chance in the future.

Cumberland Toyota responded

Thank you for sharing your positive experience with Cumberland Toyota! We are thrilled to hear that you had a great experience and were able to take advantage of our appointment services. We understand the importance of supporting members of the military, and we are happy to provide discounts whenever possible. We look forward to serving you again soon!

Cumberland Toyota responded

Thank you so much for your positive review of Cumberland Toyota! We are delighted that you had a good experience here. We appreciate your candid feedback, and we understand that communication is key to inspiring customer loyalty and satisfaction. Our goal at Cumberland Toyota is for our customers to always be informed on their vehicle checkout and service status. That is why we have implemented text notifications for when a task is completed or has been checked in. We hope this further establishes convenience – just another way we want to take the best possible care of our customers! Thank you again for your time and your feedback - if there is anything else we can do, please let us know.

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. I'm pleased to hear that you had a great check in and that you have confidence in our skilled team who service your vehicle. We truly apologize for not having called when your car was ready. We strive to provide excellent customer service every day, and will work to ensure this expectation is met in the future. We value all of your feedback and will use it to help us become an even better dealership for future customers. Again, thank you for your review and we look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We are delighted that our friendly and helpful staff were able to help service your SUV in a timely manner. It's always rewarding when we can exceed customer expectations and we are so glad that it worked out well for you. We hope you enjoy your SUV and if there is ever anything else we can do, please do not hesitate to come in or contact us. Thank you again for the glowing review and we look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for bringing your car into Cumberland Toyota for your oil change. We apologize for the long wait and understand how inconvenient this could have been for you. We do our best to accommodate all customers' schedules, however, sometimes certain service appointments require more time than expected and the volume of customers can increase wait times. We value your loyalty and continued patronage and we will make sure to take this feedback into consideration when scheduling future appointments. Again, we apologize for the inconvenience that our wait may have caused and we hope to continue serving you in the best possible way.