Cumberland Toyota - Service Center

Cumberland Toyota responded

Thank you so much for the five star review, and for choosing Cumberland Toyota for your service needs! I'm pleased to hear that one of our associates was able to locate and apply your prepaid maintenance plan - we appreciate your patience and understanding while they worked through it. We strive to make sure that every guest has a positive experience at our dealership, and it's great to know that we met this goal with you. If there is anything else we can do for you in the future, please don't hesitate to let us know. Thank you again for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you so much for your kind words, we really appreciate your feedback. We're delighted to hear that Erica was helpful and went out of their way to make sure all of your options were explained thoroughly. Our whole team always strives towards amazing customer service and we value every opportunity to deliver it. Thank you again for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for the kind review. We truly appreciate your feedback. It's an honor to have had you visit us and we're so pleased to know that our service team was able to provide you with a helpful and efficient experience. We understand that everyone has different needs when it comes to automotive service and we strive to make sure that each of our clients feels acknowledged and taken care of. Your opinion matters a great deal to us, and we thank you for giving us the opportunity to turn around your previous perception from two years ago. We look forward to seeing you again soon at Cumberland Toyota. Please don't hesitate to contact us if there is ever anything else we can do for you!

Cumberland Toyota responded

Thank you for taking the time to leave us a review, we value feedback as it is instrumental in helping us ensure that every customer experiences the best of our service. We're sorry to hear there were some areas we fell short on during your visit. We strive to go above and beyond for all our customers and it sounds like we missed the mark this time. Our Service department is usually very particular when it comes to thoroughly cleaning vehicles. Rest assured, I will have this addressed with our team so we can make sure such an incident does not occur in the future. Your satisfaction and safety are of utmost importance to us, please don't hesitate to reach out if you have any additional questions or concerns regarding your visit.

Cumberland Toyota responded

We appreciate the generous review of our service department, we strive to provide each and every customer with a professional and timely service experience. It's great to hear this was your experience with us here at Cumberland Toyota, thank you for taking the time to leave your feedback. We hope to see you back soon for any of your future vehicle needs!

Cumberland Toyota responded

Thank you for visiting Cumberland Toyota. We appreciate your feedback and the fact that you found Jasmine to be great and the place organized. We strive to ensure that every employee is treated fairly, with respect, dignity, and is provided with competitive compensation packages. We have zero tolerance for any kind of unfair labor practices in our organization and this gets the utmost attention from the management. Any comment of that nature by a technician demands immediate investigation. This matter has been addressed and proper corrective action has been taken so as to ensure it does not re-occur in future. Once again, thank you for alerting us about this issue so that we can take appropriate measures to provide fairness among all employees. We look forward to serving you again soon with our best service levels.

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. We value you as a customer and are continually striving to provide the highest level of service. It's great to hear that our team was polite while helping you get your defroster fixed; that type of care is always paramount for us. We genuinely appreciate your kind words, will be sure to pass them on to the team, and look forward to seeing you next time!

Cumberland Toyota responded

Thank you for your recent visit to Cumberland Toyota. I apologize for the computer mix up that resulted in the service department being short staffed and over booked during your visit. I am sorry that this caused an inconvenience to you. Our team is committed to providing excellent customer experiences and we are disappointed to hear that we have fallen short of this goal. We take feedback from our customers very seriously, and I'll be sure to pass along your comments to our management team so they can investigate further and make improvements where needed. If there is anything else we can do for you, please do not hesitate to let us know!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota, we really appreciate it. We strive to provide our customers with a fast and efficient service experience, so I am very sorry that we didn't use the fastest way to reach you. In order for us to make changes and improve our customer service, this kind of feedback is incredibly valuable. Again, please accept our sincere apologies for not being able to make contact. If there's anything else that we can do please do not hesitate getting in touch with us. We hope that you will choose Cumberland Toyota on your next car service.

Cumberland Toyota responded

Thank you for taking the time to review your recent trip to Cumberland Toyota. We are glad that everything with your 5k-mile service went as expected. We understand that synthetic oil can be expensive, so we work hard to offer competitive pricing on all of our services. Still, some customers may find that by having their car serviced less frequently they save more money in the long run. We're always here to answer any questions and help you decide what's best for your vehicle--we want it running safely and efficiently for years to come. Thank you again for choosing Cumberland Toyota and providing us with this valuable feedback.

Jg110724 responded

Thank you for the reply. I am still unclear on what is the ideal cost-benefit oil replacement interval for normal in town and on highway using synthetic oil. 5K miles has been a benchmark, but is that true for synthetic oil. Why should I not go to a 7.5K mile oil change interval? BTW, what are the benefits of synthetic motor oil over other motor oil? Again, thanks for the prompt reply.