Cumberland Toyota - Service Center

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota, and for giving us such an outstanding score! We are pleased to learn that Jenny was able to be helpful in answering all of your questions, and that you would return our dealership. Please do not hesitate to reach out if you have any additional questions or concerns in the future. We look forward to continuing to meet your automotive needs.

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. It is encouraging to hear that our staff provided you friendly and professional service. We take great pride in striving for excellence in all of our customer interactions, and we are happy to have been able to serve you! Please don't hesitate to reach out to us for any future service needs. Thank you again for coming to see us!

Cumberland Toyota responded

We are very pleased to hear the quality of service Jenny provided during your visit is reflective of the level of care that Cumberland Toyota strives to offer our customers! It's wonderful you found Jenny to be both courteous and respectful, and we are thrilled to hear they were able to get your vehicle serviced in a timely manner. We thank you for taking the time give us feedback on your experience, it helps us ensure each visitor is taken care of! Thank you for visiting Cumberland Toyota and we look forward to having you again as part of our family.

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! It's so wonderful to hear that your experience with us was pleasant and efficient from start to finish. At Cumberland Toyota, we strive to provide quality customer service and it's great to know that you were satisfied with your experience. We greatly appreciate your feedback and we look forward to seeing you again in the near future.

Cumberland Toyota responded

Thank you for the five star rating. We're glad to hear that our speedy service and cost-effective rates were a satisfying part of your visit. We always aim to make your experience at Cumberland Toyota as pleasant as possible. We truly appreciate your review and look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for your kind words and your five-star review of Cumberland Toyota. We recognize that we owe all of our success to the strength of our team, and we are sincerely grateful for your recognition. We believe that the customer experience is paramount to everything else. That's why we strive to ensure every interaction our customers have with us is not only fast but also friendly and professional. After all, great service starts with great people, and we are lucky to have a wonderful staff at our dealership who always put their best foot forward. We're delighted you had such an enjoyable experience at Cumberland Toyota and look forward to serving you again in the future!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We appreciate both your 3-star rating and candid feedback. Our team's job is to provide a high level of customer service and we understand that it can be a bit disappointing when those expectations are not met. We pride ourselves on making every customer feel respected, cared for, and informed of the services requested or required for their vehicle, and I am sorry to hear you did not have the positive initial interaction that we strive to provide. I'll make sure your comments are shared with our service department so that we may better reach our goals in providing top quality care for future customers. Once again, thank you for trusting us with your business!

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota, we are grateful for your business! We appreciate you noting the good customer service that you received. We aim to provide quality service for every customer and take pride in hearing when our staff succeeds in this goal. We also strive to inform each customer about their future needs related to their vehicle so they can feel assured of a well-maintained vehicle during their ownership journey with us. We hope that everything is smooth sailing with your car from here on in and if there is ever anything we can do for you please don’t hesitate to reach out. Thank you again for your review!

smurf42266 responded

Great Job Cumberland Toyota

Cumberland Toyota responded

Thank you so much for your wonderful review of your experience with Cody at the Cumberland Toyota dealership. We take so much pride in providing excellent customer service and it means a lot to us when feedback like yours comes through. We are delighted to know that you left with your dream Jeep and we appreciate your kind words about Cody! Our team works hard every day to ensure our customers have amazing experiences, just like yours, when visiting our dealership. Thank you again for taking the time to share your thoughts; we can't wait to see you again soon!