Cumberland Toyota - Service Center

Cumberland Toyota responded

Thank you for the positive review of your experience at Cumberland Toyota, we really appreciate it! It is so important to us that our customers are comfortable and have a pleasant experience when they come into our dealership. Your satisfied visit is a reflection of the friendly and helpful service provided by our team members and it’s great to hear that we made you want to continue having your vehicle serviced with us. We look forward to welcoming you back soon!

Cumberland Toyota responded

Thank you for taking the time to leave a review about your experience at Cumberland Toyota. We are sorry to hear that it wasn't up to our standard and that you had to return more than once with the same issue. We want all of our customers to have a positive experience when they've come here for service, so we really appreciate your feedback. We understand that car repairs can be costly and time consuming, which is why we try our best to efficiently fix any problems the first time around. Any unresolved issues will require us to run additional tests and further inspection, however given your loyalty over the years, we'll do our best to make this process as streamlined as possible at no extra cost. We value you as a customer and hope we can find a resolution soon. Please reach out directly if there's anything else we can do during this process-we'll be more than happy to help!

Cumberland Toyota responded

Thank you for your 5-star rating and kind words. We are thrilled to hear that our sales and service staff gave you an easy, enjoyable experience. Here at Cumberland Toyota, we pride ourselves on providing our customers with a stress-free environment and exceptional customer service excellence. We are delighted that we achieved that goal during your recent visit and hope to work with you again in the future when it's time to upgrade to a new Toyota vehicle.

Cumberland Toyota responded

Thank you for the glowing review and your loyalty towards Cumberland Toyota! We take pride in providing our customers with exceptional service, so it's always wonderful to hear when we've met their expectations. We also understand that your time is valuable, so we're glad to hear that our team was able to serve you quickly without sacrificing quality. Again, thank you for choosing us and sharing your experience with others. Whatever vehicle needs you have in the future, we hope to have the opportunity to serve you again!

Cumberland Toyota responded

Thank you so much for your kind words. It's our pleasure to serve you with top notch sales and service. We are thankful to have customers like you who help us to continuously improve our customer experience. We look forward to the opportunity of having you purchase another Toyota from us!

Cumberland Toyota responded

We are so glad to hear that our team at Cumberland Toyota provided excellent service for your car and met all of your expectations. We strive to ensure that each customer visit is a positive experience, and we appreciate the kind words! Thank you for giving us an opportunity to make things right. We hope you will join us soon again in the future.

Cumberland Toyota responded

Thank you so much for your review, and for choosing Cumberland Toyota for your service. We are always glad to hear positive feedback about our services, and that your service was done well. We apologize that the cost of this particular service was higher than expected. Please let us know if there is ever anything else we can do for you! We sincerely appreciate your kind words and look forward to welcoming you back soon.

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota, and thank you for bringing this service inquiry to our attention. We strive to provide the highest quality service to all of our customers, so we take this feedback very seriously. We're happy to hear that the process was quick and our staff was helpful. Synthetic oil has longer intervals than regular oil before it needs a replacement, so the 5W30 used is designed to last longer without needing as many oil changes. We understand that you would like more clarification, however, so we invite you to contact us so that we can address your concerns directly. Thank you for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota. We appreciate that you found the root of the issue but apologize if there were charges that caused an unnecessary degree of worry and frustration. We strive to provide an exemplary customer service experience and it appears that we did not meet your expectations in this case. The feedback you provided is extremely valuable as it lets us know what we are doing well, and where we need to adjust our processes to better serve our customers' needs. Please allow us another opportunity in the future to show how hard we work to exceed expectations. Thank you for being a valued customer!

Cumberland Toyota responded

Thank you for the amazing 5-star review. We are so glad to hear that your experience was pleasant from start to finish. Our goal is excellence in customer service and it's encouraging to learn that we have achieved this with your visit. It truly means everything when our customers make the effort of taking a round trip from Mt Juliet to come see us at Cumberland Toyota. We are grateful for your loyalty and look forward to continuing providing top of the line customer service for many years to come. Thank you again for taking the time to leave this glowing rating - it is truly appreciated!