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Custom Car Care

Decatur, IN

4.9
383 Reviews

1410 Nuttman Ave

Decatur, IN

46733

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383 Reviews of Custom Car Care

July 17, 2017

Amazing first car buying experience. Can't thank Nathan and his team for the help they gave me throughout my decision. Being this my first car ever purchased it meant a lot to me! I gave More

by Schannep14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Serna
July 08, 2017

Horrible Customer Service I worked with Dean. He would not work with me. Was not honest about recent repairs done on vehicle, and when questioned could not provide any further More

by Ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phil, Dean Lloyd
Jul 10, 2017 -

Custom Car Care responded

Thank you for taking the time to review Custom Car Care. I'm sorry that you were not satisfied with your experience with our company. Most customers like the aggressive pricing that we offer on our inventory. Unfortunately... our pricing leaves little to any room for our sales force to "work with you". There are many challenges that come with financing subprime customers. These challenges are created by the banks that do these loans, not by Custom Car Care. Our service department does inspect every vehicle we sell. This inspection process does not mean that the vehicles are restored to new car condition. We encourage customers to have a vehicle inspected by a mechanic they trust before purchasing. We are grateful that you gave us the opportunity to assist you. Although we were unable to come to terms on the vehicle you were looking at, we appreciate the feedback and hope you enjoy your vehicle that you purchased elsewhere.

July 08, 2017

people Fast easy. Good prices no hassle down to earth people here. I felt like they were very honest and that's key to me I really have no complaints and in More

by CatholicAdam7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Serna
July 05, 2017

Friendly not pushy service Right from the start Nathan was friendly and easy going, willing to listen to our family's needs. He was not pushy and very understanding and patient More

by Zionshield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Serna
June 22, 2017

Honest, good customer service I first bought my Subaru here for a fair price three years ago. They sent me free oil change and tire rotations. Their shop is always busy but able t More

by Choptop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Lloyd
June 18, 2017

Seems like a good place Nathan was a friendly salesman. He let us test drive a car and he talked to us about it. He was a nice guy and it was a good car. We ended up finding More

by Pdavis32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Serna
June 13, 2017

Custom Car Care and Nathan Their ability to know what you seek and get it is incredible. A web site cannot do what these people have done for us. All of our cars are from the More

by C Myrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Serna
June 13, 2017

Car Buying Made Easy I wanted to take a moment to thank Custom Car Care and specifically Brian Martin and his team for the awesome experience I had purchasing my new Ford More

by JJMeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Martin
June 13, 2017

No complaints Excellent friendly service. All questions answer and never felt pressured or obligated to make the purchase. I would recommend custom car care to anyb More

by Joshua Coleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Serna
June 13, 2017

Excellent service I first started searching online for vehicles at various dealerships. This dealership was very informative and the photos and description we're in gre More

by Melissa Franks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Serna