Cutter Ford Mitsubishi - Service Center

Unexplained Oil Smell/Leak I took my 2005 Ford Mustang Convertible (4.0L V6, Auto) to Cutter Ford for a Transmission Service and Engine Oil/Filter Change. Amongst other minor i I took my 2005 Ford Mustang Convertible (4.0L V6, Auto) to Cutter Ford for a Transmission Service and Engine Oil/Filter Change. Amongst other minor items, Cutter Ford said there was an Engine Oil Leak. But I never noticed any Engine Oil leaking before, or any Oil smell, or the Oil level going down. When I picked up the car from Cutter Ford, I immediately noticed an Oil smell. I figured it would eventually burn off, but it has not gone away. Cutter Ford wants to charge a lot to diagnose where the “Oil Leak” is, and they mentioned a possible engine rebuild. The car has only 50K miles, and does not need to have the engine rebuilt. Anyway, I will not be going back to Cutter Ford. Honolulu Ford seems to have a nicer and smarter and more accommodating Staff. More

Maintenance Service Excellent customer service from their entire team. From the time we checked-in to check-out it was a total of 40 minutes, fast and efficient. We will Excellent customer service from their entire team. From the time we checked-in to check-out it was a total of 40 minutes, fast and efficient. We will definitely schedule all of our service maintenance at Aiea from now on! More

Ford Escape Periodic Service Checkup Greeted by the Service Department. My point of contact was Liz. She is an outstanding individual and does the 3 essential things that are important to Greeted by the Service Department. My point of contact was Liz. She is an outstanding individual and does the 3 essential things that are important to a customer. She: -Communicates -Coordinates and most importantly she: -Follows Up I was in the Army 32 years and worked as a VP for a major defense firm. I know good people and she is outstanding. More

Review Excellent customer service . Answers all my concerns. Easy to drop off and pick up my vehicle. Clean and comfortable waiting area. Minimal wait time f Excellent customer service . Answers all my concerns. Easy to drop off and pick up my vehicle. Clean and comfortable waiting area. Minimal wait time for this visit. More

First class service Always get the best service from checking in the car to checking out at the cashier station. The crew keeps you updated on your car on what’s being do Always get the best service from checking in the car to checking out at the cashier station. The crew keeps you updated on your car on what’s being done on it. More

Scheduled maintenance visit The team at Cutter is always polite and efficient. They gave me updates on when my car would be ready and their waiting area is clean and open. Grea The team at Cutter is always polite and efficient. They gave me updates on when my car would be ready and their waiting area is clean and open. Great service. More

Service review Great service Very helpful and informative and the wait time was fairly short. Hope to work with dealership again soon on my next visit thank you Great service Very helpful and informative and the wait time was fairly short. Hope to work with dealership again soon on my next visit thank you More

My 2016 F 150 was acting strange when starting engine. I am 2 months out from the end of my new truck warranty. I was going to replace my truck battery because it showed a low state of charge. Napa said it I am 2 months out from the end of my new truck warranty. I was going to replace my truck battery because it showed a low state of charge. Napa said it required a scan toll to change battery. So I called the dealer Cutter Ford on Saturday 2 hours before closing and they said they would check it out if I could get there before closing. The service counter personnel were very friendly and had my truck checked out right away. It was a bad battery and they replaced it at no charge to me. They also did a courtesy check of my brakes, tires and safety systems. I was out in around 1 hour. I was so pleased that it didn't cost me money and was done quickly. I would like to Thank all that were involved in putting me back on the road. aloha More

Wonderful Service!!!S Shout out to Liz Fontes!...For several years now, she and Noell (sp.?) have been really good to me...I will continue to bring my truck in to Cutter fo Shout out to Liz Fontes!...For several years now, she and Noell (sp.?) have been really good to me...I will continue to bring my truck in to Cutter for service...Thank you all again More

Great oil change Friendly and knowledgeable staff. They answered any questions I had with my vehicle and addressed any future services I may need to do on my Mitsubish Friendly and knowledgeable staff. They answered any questions I had with my vehicle and addressed any future services I may need to do on my Mitsubishi Outlander. Honored my coupon as well. I also found their shuttle service to be most convenient when it came to getting to and from work to the dealership. My driver was exceptional when it came to customer service. More