Cutter Ford Mitsubishi - Service Center

Will,my service writer is very knowledgeable.It’s nice to know my car is in good hands.he made the experience very painless.I will take my car to cutter service because of him know my car is in good hands.he made the experience very painless.I will take my car to cutter service because of him More

Had my car worked on under warranty and the appointment was scheduled after the special order part arrived. I was greeted by my advisor Will Soong and he was very cordial and professional. He made me feel was scheduled after the special order part arrived. I was greeted by my advisor Will Soong and he was very cordial and professional. He made me feel very welcome and assured me that he would keep me updated on the progress. The work was completed in a couple of hours and I was able to easily schedule my oil change with him for the following month. The experience I had was quite good from what I've come to expect with previous dealerships. They're definitely focused on keeping the customers satisfied. More

On June 14th I purchased parts for my 2012 Ford Explorer. I have been trying to reach someone in the service department for 2 weeks to see if the parts are in, but have only been able to actually speak to so I have been trying to reach someone in the service department for 2 weeks to see if the parts are in, but have only been able to actually speak to someone twice. They have been unable to assist. I have left several messages for my service rep. VERONICA BARWAR, but have yet to receive a call back. Again this has been going on for 2 weeks. If you aren’t going to have people that can attend to the phones to answer calls or are unable to provide status of orders/work then have common decency to return messages left for you especially after customers spend $1500 dollars on parts. The service department customer service is rated as a 0 of 10!!!! More

When I pulled into the Service Drive for my appointment. Advisor Ashley was waiting for me that's the type of Customer Service I expect. She took care of my vehicle as if it was her own. Mahalo! Advisor Ashley was waiting for me that's the type of Customer Service I expect. She took care of my vehicle as if it was her own. Mahalo! More

Aways excellent service. My rep Ashley Santiago was friendly, communicated well and was thorough. I have taken my Transit Connect to Cutter for service since buying it in December 2014. They keep it friendly, communicated well and was thorough. I have taken my Transit Connect to Cutter for service since buying it in December 2014. They keep it in top condition. More

I brought my Ford in service, but I am not sure why Elizabeth Fontes was being rude to me. Maybe because I have an older model, or maybe she was busy. She came off condescending as if her time was too Elizabeth Fontes was being rude to me. Maybe because I have an older model, or maybe she was busy. She came off condescending as if her time was too good for her customer. I really like this dealership, and hope that someone can correct her mistake. More

Able to schedule on the app, team followed up with a call, directions, and expectations on the process and time it takes to get service done. Greeted by a friendly staff in Sales and Service and they h call, directions, and expectations on the process and time it takes to get service done. Greeted by a friendly staff in Sales and Service and they had everything ready so I could just hand Service the keys. The check out was efficient and the truck was pulled around immediately. Great Service Team! More

Awesome work!!! From the service department, the mechanics, & the cashier. Service department definitely had awesome Customer service at a time I was frustrated & a sured me they’ll do everything p mechanics, & the cashier. Service department definitely had awesome Customer service at a time I was frustrated & a sured me they’ll do everything possible to fix the issue. Not once but TWICE!! They came through with good news. More

I have been taking my vehicle in for years now. There have been a few changes in service representatives, but the attention to customers and quality has not changed. Always a pleasure doing business wit have been a few changes in service representatives, but the attention to customers and quality has not changed. Always a pleasure doing business with cutter. Thank you for all your help. More

Always Excellent I have used Cutter Ford service since buying my Transit Connect in December 2014. The service team is tops and the mechanics are always thorough. Co I have used Cutter Ford service since buying my Transit Connect in December 2014. The service team is tops and the mechanics are always thorough. Communication is excellent. I feel completely secure in knowing that my vehicle has received their fullest attentionl. More