DARCARS BMW of Mt Kisco

Exceptional Service I would like to give the biggest thank you to BMW Mt. Kisco for helping me in an emergency on 7/16/14. I hit a deep pothole on 287 getting on to 684 a I would like to give the biggest thank you to BMW Mt. Kisco for helping me in an emergency on 7/16/14. I hit a deep pothole on 287 getting on to 684 and put a huge hole in my tire causing my low tire warnings to come on immediately. Being from NJ and traveling to CT, I was scared because I felt stranded and knew I had to get this fixed before I continued on my travels. BMW Mount Kisco was the closest dealer to where I was, so I drove there in a panic, and they helped me immediately. Having Mt. Kisco not be my home dealership, I was also nervous they wouldn’t be able to fix it. The staff and service team deserve the biggest thank you for being welcoming and assuring me they would help. From the second I walked in, someone directed me in the right place to explain the issue. Someone else immediately came to grab my key and check out the problem. From that point on, BMW Mt. Kisco had me all fixed and ready to get back on the road in about an hour. At no point was I left uninformed and unattended; multiple people came over to explain what was being done and how they were fixing the problem, as well as make sure I was okay. From the way I hit the pothole, I thought I did more damage than just the tire, and the team checked the car and assured me only the tire needed to be replaced. Not only did I come out to a brand new tire, but I also had a freshly washed and vacuumed car. BMW Mt. Kisco’s tagline is “On another level up here,” and after my experience with them, this could not be more true. They went above and beyond any service and assistance I could ask for. I was beyond impressed at how they immediately made me a priority and got me out as fast as they could, while also being attentive and caring. I cannot thank the team there enough for everything they did for me. Thank you! Anyone considering buying or leasing a BMW from Mt. Kisco will most definitely not be sorry they did! More

Outstanding service at Mt. Kisco BMW! Had my car serviced yesterday and the experience was smooth and effortless. Special kudos to Jason (Service Manager). I was prepared to wait for my ca Had my car serviced yesterday and the experience was smooth and effortless. Special kudos to Jason (Service Manager). I was prepared to wait for my car to be serviced but Jason let me know that it would be about 4 hours to take care of the necessary repairs. He quickly arranged for a complimentary rental car and I was on my way in minutes. Many thanks! More

Great group of people to work with. Nothing but good things to report. Sales staff was attentive and not aggressive at all. The facility is immaculate and very comfortable. Everyone in t Nothing but good things to report. Sales staff was attentive and not aggressive at all. The facility is immaculate and very comfortable. Everyone in the NYC area should check out Mount Kisco BMW. I came in one day looking for a new car, we went over the options and they found the car I wanted. It was delivered promptly and flawlessly. This is a top notch dealership and I highly recommend to check them out if you are in the market for a BMW. More

Fantastic buying experience, exceptional customer service I came all the way from Massachusetts just to lease a BMW with BMW of Mt.Mt. Kisco. The employee I worked with from BMW of Mt. Kisco went above and be I came all the way from Massachusetts just to lease a BMW with BMW of Mt.Mt. Kisco. The employee I worked with from BMW of Mt. Kisco went above and beyond to secure the vehicle I desired and have it delivered to me in a timely manner even with the challenges of being an out-of-state driver. I couldn't be happier with the delivery of my vehicle and my experience with this dealership. Their professionalism, quality of work, and especially their customer service went above and beyond all of my expectations. More

Easily done Needed new wheels. Found the perfect car at Mt Kisco. Pricing great. Test drove nicely. Limited haggle on trade in. Paperwork 100% completed by the de Needed new wheels. Found the perfect car at Mt Kisco. Pricing great. Test drove nicely. Limited haggle on trade in. Paperwork 100% completed by the dealer with no delays. Drove the car out the next day. More

New car purchase at BMW Mt. Kisco I talked to/visited four BMW dealerships before visiting BMW Mt. Kisco. One reason I visited Mt. Kisco was my action with Harleen on the internet. Har I talked to/visited four BMW dealerships before visiting BMW Mt. Kisco. One reason I visited Mt. Kisco was my action with Harleen on the internet. Harleen was responsive to my questions and was very interested in having me visit the dealership. Once at the dealership, John was very attuned to meeting my needs for a new BMW. He was attentive, efficient, friendly, and quick to action. John found a car that met my needs and after one visit to the managers office came back with a very competitive lease offer which I accepted. When I returned two days later to pick up my new BMW, John had all the paper work ready and the deal was closed quickly. The final step was Mike(the expert) taking close to two hours to show my wife and I the MANY features of our new BMW. Thanks for a very excellent experience. More

328i xdrive The best car buying experience I ever had. The showroom was inviting and had activities to occupy children, while we talked to the sales staff. The The best car buying experience I ever had. The showroom was inviting and had activities to occupy children, while we talked to the sales staff. The sales person was knowledgable about the cars and asked questions to identify the right options in the car for us. They also found the exact car we were looking for at a great price. We are very happy with the purchase. More

Great Experience The team was informative, courteous and responsive from the word "go." I used a buying service and received letters of response from three dealerships The team was informative, courteous and responsive from the word "go." I used a buying service and received letters of response from three dealerships. Mt. Kisco is leaps and bounds ahead of the other two BMW dealerships that contacted me. They took all the time I need, never rushed decisions, and made sure that I was never in the dark about any aspect of the purchase. Geographically, this is not the easiest dealership for me to get to, but it is well worth the trip. More

Might be best experience buying a car yet To begin with , BMW Mt Kisco used car pricing is the best . Its easy to prove by simply going on AutoTrader / Ebay / Cars.com / etc and comparing pric To begin with , BMW Mt Kisco used car pricing is the best . Its easy to prove by simply going on AutoTrader / Ebay / Cars.com / etc and comparing prices . This dealership gets it that savvy shoppers can quickly compare prices among dealerships and its prices were simply better than rest . Todd was an exceptional salesman . 30+yrs in the business and has worked with BMW engineers in the past to create some of the fabulous engineering in the cars . Low key approach , no pressure because they are not on commission . We bought a 3yr old 328i off lease that looks brand new and Todd took an hour to walk us through the features , get phones synced with Blue Tooth , etc as if we were buying a top of the line new car . I highly recommend the dealership and Todd More

Very Impressed This is the second BMW my wife and I have purchased in the past several years. We recently upgraded to a new 2014 BMW X5, which was ordered to our spe This is the second BMW my wife and I have purchased in the past several years. We recently upgraded to a new 2014 BMW X5, which was ordered to our specification with very little effort. The sales department (Rich McCarthy) was very courtesy and prompt and worked very hard to ensure we had a very pleasant buying experience. We highly recommend this dealership and plan on being BMW owners for a very long time. More