DARCARS BMW of Mt Kisco

I have a certified pre-owned 535 xi and have an extended warranty. Your policy of charging 130.00 to diagnose any problem not covered by the warranty is unfair and frankly a rip off. It's almost as if you warranty. Your policy of charging 130.00 to diagnose any problem not covered by the warranty is unfair and frankly a rip off. It's almost as if you are looking for a reason to charge that amount rather than the 50.00 charge that the warranty states we should be charged. Out TPM and check motor/emissions light were on as well as the car idling very high. I was told by John that the TPM malfunction was due to water damage in the trunk so I would have to pay 500.00 to repair it. After investigating online I found that many 535's have this issue and there must be some kind of defect in the car that allows water in - however I was still charged the 500.00 and they actually installed the new tpm in a higher location so this wouldn't happen again. Then the service team said the check engine light was not on. They drove it for awhile and it came on but they claim they could find nothing wrong - therefore a 130.00 charge plus 24.00 for the gas they used! After a lengthy discussion with John he removed this charge and my car still is idling very rough. When I came to pick up the car it hadn't been washed which is something that I love about BMW - I thought that was a practice at your dealership but maybe it's only at Ray Catena in White Plains which is where I plan to go from now on. The girls at the front desk are very nice and also the main reason I used you this time is that you provided a rental car which made my life much easier. More

I have been buying from Richard Wiley for many years. He honest and makes the buying experience hassel free. Sales and service go hand in hand. The service dept is the best! honest and makes the buying experience hassel free. Sales and service go hand in hand. The service dept is the best! More

Went to great lengths to help us with a flat run-flat tire on a Friday evening after the service department was officially closed. Helped us arrange for a rental car, which we ended up not needing, even tire on a Friday evening after the service department was officially closed. Helped us arrange for a rental car, which we ended up not needing, even before we got to the dealership. Superlative, going-the-extra-mile service. More

Prices for repair are a bit high, but that is to be expected with ownership of a BMW. All employees I came into contact with were very friendly. I would recommend this dealership to anyone interested expected with ownership of a BMW. All employees I came into contact with were very friendly. I would recommend this dealership to anyone interested in buying or leasing a BMW. My first time driving and owning one and will never drive another car again! More

Every person in the office was professional, kind and welcoming. The check in and check out was quick and very efficient. I was inside the loaner car within minutes of my arrival (for service). It w welcoming. The check in and check out was quick and very efficient. I was inside the loaner car within minutes of my arrival (for service). It was an amazing experience (compared to the other BMW office that I have dealt with for the past 10 years). Thank You!! More

This dealership/service center never disappoints! The people that work there are wonderful and friendly and professional- its always a pleasure to bring my car in :) Thanks Mt. Kisco BMW! people that work there are wonderful and friendly and professional- its always a pleasure to bring my car in :) Thanks Mt. Kisco BMW! More

The service I received was impeccable. Jay was extremely attentive, very pleasant and informative, easy to work with and knowledgeable. This was a top notch experience for me. Jay made the whole process s attentive, very pleasant and informative, easy to work with and knowledgeable. This was a top notch experience for me. Jay made the whole process seamless! More

I am extremely pleased with the sales and service at BMW Mt. Kisco. They are professional and courteous and always go out of their way to make sure that I am completely satisfied. Mt. Kisco. They are professional and courteous and always go out of their way to make sure that I am completely satisfied. More

Friendly and knowledgeable, Dan took plenty of time to make sure all my questions were answered. Fair price on my trade-in. The entire staff is very customer oriented. make sure all my questions were answered. Fair price on my trade-in. The entire staff is very customer oriented. More

Very efficient process, beautiful premises and great cars. Flexible to meet my time schedule and people were even working in Service after their 5:30 PM close. cars. Flexible to meet my time schedule and people were even working in Service after their 5:30 PM close. More