DARCARS BMW of Mt Kisco

This dealership is where you WANT to buy or lease your next car! Everyone from our Sales Consultant, Lindsay Diasparra to Gian, Antonio and Mike welcomed us and thanked us for choosing DarCars. My hu next car! Everyone from our Sales Consultant, Lindsay Diasparra to Gian, Antonio and Mike welcomed us and thanked us for choosing DarCars. My husband and I visited on a rainy March evening and Lindsay called to welcome us before we arrived! She said they were waiting to meet us and to be careful while driving because of the weather. We knew shortly after sitting with her, that we were going to use DarCars and Lindsay for our next car. Other local dealers have nothing on this dealership! Lindsay is sharp, knows her product and makes the process very easy. When the day came to pick up our new Lexus 350h, Lindsay walked us through our new car as it is very different from our older 2020 450h version. She showed us the new technology, synced a phone to the car and explained all the new options and their placement in the car. If we had any questions, she answered them and told us to call her with ANY concerns. While waiting to finish up the paperwork, we had the pleasure of meeting and working with Gian, the Sales Manager, Antonio Otero also a Sales Consultant who was helpful in securing the new window registration, and we would be remiss if we didn't mention Mike in the Service Department who quickly wiped off the excess schmutz on the new car. Everyone at DarCars would introduce themselves and asked if they could help us. They made us feel as though we were the only clients in the dealership, and they were there to help. I should mention that our family is and has been in the automobile business for 4 decades and we while could have used a local dealership we opted out. They did not return phone calls, we were bumped from one salesperson to another, were kept waiting. They have nothing on DarCars! Extremely pleasant experience! More

Jerick R and Shawn H were simply outstanding Efficient smooth process Customer service was excellent smooth process Customer service was excellent More

My buying experience was made easy and pleasant when purchasing my new iX. Alex Pirsos was very helpful and extremely knowledgable about the car. I can't say enough good things about him. His manager purchasing my new iX. Alex Pirsos was very helpful and extremely knowledgable about the car. I can't say enough good things about him. His manager (Shawn Holmes) was also quite involved and very helpful in making the sale. I would highly recommend them as a team to anyone interested in purchasing a BMW. More

We were in the market for a Highlander/Rx400H to replace our old vehicle and found a used Highlander online and reached out to the dealership. The online sales rep Fabricio was extremely prompt in his reply our old vehicle and found a used Highlander online and reached out to the dealership. The online sales rep Fabricio was extremely prompt in his reply and arrangements to see the vehicle via text, email and calls. Upon arrival we were greeted by Fabricio and assigned sales rep Jerick who has done a phenomenal job in aiding in our purchase. At no point did we feel pressured to securing a deposit or upsell of additional services. Jerick has been communicative and responsive even after the sale has closed about any inquires we may have and future needs for our Darcars Assurance (which is possibly a way for the dealership to gain a sale and repeat customer). Jerick has amazing customer care and attention to detail which made our purchase swift and easy, he is an asset to the company as we have yet to meet another sales person who has the interpersonal skill and professionalism any firm would desire. Finally we worked with a finance manager, Bryan who was also helpful and friendly during the buying process, though after closing we’ve had numerous attempts to retrieve full buyer/seller signed copies of our purchase contracts/terms has been lackluster, we have yet to receive full copies of our payments/contracts, sadly this is the typical dealership experience we’re use to. Another oversight we had was the window sticker that was not displayed in the vehicle but found in the back seat pocket after purchase which explained items we needed to address but failed to. Overall the buying experience was as best as can be. We would definitely be back to work with Jerick again should we choose to purchase another car. More

I had a pleasant experience purchasing a CPO BMW X5 from this dealership. Bruna Mali was very helpful; she was very knowledgeable about the car and took her time to show me everything in detail. She made m this dealership. Bruna Mali was very helpful; she was very knowledgeable about the car and took her time to show me everything in detail. She made my purchase easy; I highly recommend her. More

We had a pleasant experience purchasing a CPO BMW X5 PHEV from this dealership. Our salesman, Jerick Rosario was great! he was very knowledgeable about the car and took his time to show us how everything w from this dealership. Our salesman, Jerick Rosario was great! he was very knowledgeable about the car and took his time to show us how everything worked. Jerick was polite and attentive but never pushy - which is appreciated when car shopping. He is passionate about his job and cars. His best quality though, was his communication with us - even post-purchase. When we bought the car there was a cracked trim piece that needed to be replaced. Jerick continued to communicate with me and stayed involved until everything was finalized. So I am very appreciative to have worked with Jerick (even post-sale). More

A year after getting my convertible, my dealer showed up at my house to help me with setting up a few electronic issues I was having at 7pm. Enrik is a superstar salesman, who knows his stuff, understands at my house to help me with setting up a few electronic issues I was having at 7pm. Enrik is a superstar salesman, who knows his stuff, understands the buyers perspective and is also savvy enough to have worked out a good deal for me last year, in the middle of the pandemic. More

Not a great shopping experience by any stretch of the imagination. Very shady lending and financing tactics. imagination. Very shady lending and financing tactics. More

Buying our BMW X5 at Mt. Kisco DARCARS with Jerick was a great experience. Highly recommended! Kisco DARCARS with Jerick was a great experience. Highly recommended! More

Enrik + Shawn we’re amazing to work with and made the entire process extremely easy entire process extremely easy More