DARCARS BMW of Mt Kisco

Check literally everything when buying a brand new car. Picked up an X3 M40i earlier this year. On a cool day - so it didn't occur to me to check A/C. My mistake. The temps went up a couple of days later. S Picked up an X3 M40i earlier this year. On a cool day - so it didn't occur to me to check A/C. My mistake. The temps went up a couple of days later. So I turned it on. Nothing. Blowing hot air. Played with the vents, this and that - the usual. Nothing. Took it to the closest dealer - Rallye in Long Island - they fiddled with it for a while, called for a specialist, who eventually pronounced that the whole system needs to be replaced - either condenser or compressor or both - they would figure it out - after they take this brand new car apart. There are videos on youtube showing the condenser/compressor replacement process - to help you understand what's involved. It's as invasive as open heart surgery. So basicaly, after something like this you would never feel that your brand new car is really new. I understand that the fault is primarily with the manufacturing plant, but don't you have mechanics on site that were supposed to check every element and sub-system? Otherwise what are they for? To hook up the license plates? More

Awesome experience with the nicest sales rep! I went to purchase a BMW for my mother and we worked with Brian Rattner. He was extremely courteous and diligent and knows how to do his job. It was a I went to purchase a BMW for my mother and we worked with Brian Rattner. He was extremely courteous and diligent and knows how to do his job. It was a great and smooth experience. I would recommend their dealership to anyone in the market! Remember to look for Brian Rattner! More

Purchasing my new 2019X5 The salesmen Brien Rattner was impressive in his overall technical knowledge and making my 2019BMW purchase a good experience. My follow up calls afte The salesmen Brien Rattner was impressive in his overall technical knowledge and making my 2019BMW purchase a good experience. My follow up calls after I received my new car we’re responsive! More

awesome experience and customer service I got a 2016 340i xdrive, best dealership i have ever been to. Brian Rattner is the guy to go to if you need a car from bmw of Mt Kisco! I got a 2016 340i xdrive, best dealership i have ever been to. Brian Rattner is the guy to go to if you need a car from bmw of Mt Kisco! More

Bad Customer Service, Poor and Unprofessional Management. This is the worst dealership experience in my experience of car buying. Do not patronize BMW of Mt Kisco. Find another BMW in your zip code. If you ab This is the worst dealership experience in my experience of car buying. Do not patronize BMW of Mt Kisco. Find another BMW in your zip code. If you absolutely must, Do not work with Jeff Massicott (sales man). This dealership has no sense of urgency, they lack proper communication and they relate with customers unprofessionally. I Spent over 10 hours in the dealership, A police officer had to get involved to mediate the situation for them to attend to me because I left the dealership out of extreme frustration and tired of run-around I was getting. I purchased and picked up my vehicle Jul 27, and till today Aug 29 vehicle is still not registered. When I complained about BMW Mt Kisco to BMW of North America and BBB, The dealership then called and told me I had a tax block. No one called to inform me about this initially. Instead I had to complain before I was told. I spoke to the state office who has since removed the tax block which was over 2 weeks ago and I have informed BMW of Mt Kisco of this. Still here i am with the vehicle still not registered and with an expired temporary plate on it. Please save yourself the headache and go to another BMW Dealer do not buy from BMW Mt Kisco!! More

Very smooth process Mr Brian Rattner was a very helpful and professional salesperson. Mt Kisco BMW is a good dealership, they were accommodating of my requirements and ma Mr Brian Rattner was a very helpful and professional salesperson. Mt Kisco BMW is a good dealership, they were accommodating of my requirements and management to get the process done quickly. More

Brian Ratter #1 Brian Rattner, as seems to be oft repeated on this page is a gentleman of a salesperson and takes the customer's side in the resolution of issues. We Brian Rattner, as seems to be oft repeated on this page is a gentleman of a salesperson and takes the customer's side in the resolution of issues. We bought two used BMWs both of which commanded a very reasonable price, made more reasonable by Brian. Brian was fair, he had the small faults on the vehicles repaired and Brian was empathetic. I would ask for him if you are going to buy a BMW. Oe t More

Best car buying experience If you want a best experience when you buying a car, Brian Rattner is your guy at BMW Mt. Kisco. Brian know’s what he is selling and making sure that If you want a best experience when you buying a car, Brian Rattner is your guy at BMW Mt. Kisco. Brian know’s what he is selling and making sure that you get the right car that you want. More

Great customer service Excellent vehicle! Exactly what we were looking for and at a great price. We used the truecar app and Brian Rattner provided timely follow up to get u Excellent vehicle! Exactly what we were looking for and at a great price. We used the truecar app and Brian Rattner provided timely follow up to get us the exact car with all the desired features and packages on the CPO X3. He gave us all the info on alternative features/ colors/ models and arranged our test drive and final delivery appointment without any delays. Brian was great to work with, very straightforward (even picked us up from the nearby metro north station) and we are thrilled with our purchase. More

Great experience for my first Bimmer I just got my BMW X3 m40i (lease) in BMW Mt Kisco. It was great pleasure to work with Brian Rattner. Brian is awesome and he was super helpful for my I just got my BMW X3 m40i (lease) in BMW Mt Kisco. It was great pleasure to work with Brian Rattner. Brian is awesome and he was super helpful for my leasing experience. I would definitely recommend not only the dealership but Brian Rattner for your next BMW. More