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DARCARS Honda of Fairfax
Fairfax, VA
481 Reviews
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Showing 481 reviews
November 13, 2021
If I could give 0 stars I would! Bought a new CRV and was taking advantage of the military discount - all they said was that my husband needed to show his ID. Went to go pick up the car and turns out that he taking advantage of the military discount - all they said was that my husband needed to show his ID. Went to go pick up the car and turns out that he needed paperwork proving he’s in the military so we had to go back the next day with that. And this was after they tried not to give us the discount saying it’s because he wasn’t deployed (nowhere did it say he had to be deployed). Then, a couple days later I realized THEY NEVER INSPECTED MY CAR. The sticker and inspection paperwork had a different VIN number on it. So then I had to go back yet again and weren’t being direct with me as to how this could have happened - there was no record of my car being inspected in the computer system. They then completed an inspection that took 5 minutes…I doubt they can do a whole inspection within 5 minutes. I will tell everybody I know to buy a car from somewhere else. More
by Sbrook171
Employees Worked With
Sales Manager, Finance, salesman
October 06, 2021
No follow through. Lots of promises. Horrible with paperwork. Purcahsed a new CRV. They didn't pay off my trade in until i went in 4 weeks later to complain, didn't transfer plates/registration until paperwork. Purcahsed a new CRV. They didn't pay off my trade in until i went in 4 weeks later to complain, didn't transfer plates/registration until i went in to complain. Car had finish issues that were supposed to be addressed. Promised to come pick up the car, never happened. Had to go in and complain. Set up an appointment to have it addressed (and promised a rental car) but when i showed up the paperwork didn't show the work needed to be done and no car available for me to use. EMPTY PROMISES. I need to buy another car, but will look elsewhere. If i could give zero stars i would More
by Unhappy
Employees Worked With
James, Jay and Paul
September 01, 2021
Do Not Buy a car from this dealership! They sell cars without a clean title and then don't try to help you. I moved to MD and found out there was a hold on the title in CA. I called the dealership so m without a clean title and then don't try to help you. I moved to MD and found out there was a hold on the title in CA. I called the dealership so many time with no success. I had to go to dealership and fuss to get anything done. Finance and Tag and Title Department never answers the phone and don't return calls when a message is left. The manager Derindag says it will be fixed, but has not returned my call and MD tag and title still says there is a hold. More
by Tina
Employees Worked With
Kursad Derindag
July 19, 2021
The service advisors are no help. He couldn't give me any idea of wait time for inspection. The employees we leaning on my vehicle and putting their feet up on the bumper. I left and got an appointment at H idea of wait time for inspection. The employees we leaning on my vehicle and putting their feet up on the bumper. I left and got an appointment at Hendrick Honda. More
by Fairfax honda stinks
Employees Worked With
Hugo
July 17, 2021
DONT BUY CARS FROM THIS PLACE - I bought DONT BUY CARS FROM THIS PLACE - I bought a car from this place about a month ago they promised me they going to fix my car and Bef DONT BUY CARS FROM THIS PLACE - I bought a car from this place about a month ago they promised me they going to fix my car and Before I took the car out of the lot I show the sale man everything I saw on the car and he say he gonna schedule me a appointment to get my car fixed I took my car 2 time The first time they fix my wheel but they didn’t did a good job and then the Saleman make me another appointment to fix the pain and the wheel So I took back to get fix so the call me saying is done after I pick the car I noticed they fix the wheel but the tree sap we’re still there and the sale man told me the detail people try to get it out but that’s the best they can do so I told him what I supposed to do now he told me talk to the manager I when to talk to the manager and the manager respond to me saying they can’t do nothing about it so basically saying Good luck and I told him you telling me now I just spent $36,000 on a car the in few year the paint gonna be mess up and I told him If knew it they didn’t fix the car I wouldn’t never bought the car like that So I tried to contact the general manager I call three 3 different days and I left voicemail and nobody call me back So basically I call the main office to talk to the president of the company his name is George L he wasn’t available but they took My information and told me two person supposed to contact me about What’s going on with my car and never got a call so I contact Honda Automobile and they create a case am hoping they do something about and the crazy part about this is we bought 3 cars for this place before And this is our 4 car from Rosenthal Fairfax 2 Volkswagen And 2 Honda I don’t recommend This place they steal your money they sell you messed up cars and they have really bad customer service. More
by jonathan
Employees Worked With
Paul
July 12, 2021
I gave this dealer 1 start because I was unable to leave zero. This has to be the WORST car experience I have ever had. I actually went there looking for a Honda but found a practically new (less than 2,000 zero. This has to be the WORST car experience I have ever had. I actually went there looking for a Honda but found a practically new (less than 2,000) miles on a Subaru that I was also considering. The price was very good for the car and I inquired about it. I wanted to sleep on it but did put a deposit down to hold the car. As the can was used (barely), it did have a Carfax. The Carfax showed that the car was aligned at 800 or so miles. I asked the dealer why this would be and the salesperson told me that some new cars need to be aligned (UM NO). I looked into it and called the place that did the alignment. They told me it was brought there after it went through collision as it is was an accident. I returned to the dealership to re-test drive the car as I wanted to make sure there was no issues with the chassis being bent as it had to be aligned due to an accident. The car did veer to one side. I asked the dealer why the car was aligned at only 800 miles (a different person this time) and he said "can you believe it, the lady that owned it rolled over a nail and 4 tires needed to be replaced and the car realigned." Nope, I can't believe it. For anyone that has actually had a nail in your tire, this is not how they fix it. Also, confirmation for the collision shop that the car was repaired due to an accident did not help me to believe this story. I called over the manager Michael to explain that we knew the car was in an accident after he and several others assured me this was not the case. He told me he would look into it and get back to me as I put down a deposit and was trying to buy the car. The car was sold to someone the next day. If you are driving around in a white 2021 Subaru from Rosenthal Honda in Fairfax, I strongly encourage you to look into the history or your car for your own sake. More
by MG
Employees Worked With
Hirote, Rocco, Michael Manager)
June 12, 2021
Dealership messed up the paperwork for license plates. Numerous calls resulted in no one answering and no call backs. Had to take a day off work and drive an hour to sit in the dealership for 2 additional Numerous calls resulted in no one answering and no call backs. Had to take a day off work and drive an hour to sit in the dealership for 2 additional hours for them to fix everything. Still do not have my permanent license plates. Terrible customer service!!!! More
by Mikeferrell
Employees Worked With
Manager/ Financing
May 09, 2021
My experience started at cars.com to change our vehicle for a newer one and we found the best price at Rosenthal Fairfax Honda, our sales person was Rolando Romero. Thanks to his professional service, espe for a newer one and we found the best price at Rosenthal Fairfax Honda, our sales person was Rolando Romero. Thanks to his professional service, especially with a lot of information about the vehicle and we never had any pressure to buy. The information he gave us at each step of the process was very important in the purchase decision of the 2020 Honda Civic Touring. Thanks to Rosenthal Fairfax Honda for having employees like Rolando Romero who made us feel like family, not only in the purchase process but since he communicated by phone with a professionalism, charisma of trust and a friendly attitude. Thanks again. More
by JC Rodriguez
Employees Worked With
Rolando Romero, Yo Sub Kim
